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step 1 - connect to your modem via Wi-Fi or Ethernet
To set up the NetComm NF17ACV for nbn Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) or Fixed Wireless, refer to our FTTP/HFC/FTTC/Fixed Wireless setup guide for the NetComm NF17ACV.
Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.
Connect to the Wi-Fi/Wireless network of the NetComm NF17ACV modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the NetComm NF17ACV modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.
If you are unsure of the Wi-Fi password, this will be printed on the sticker on the back of the NetComm NF17ACV modem, underneath the barcodes.
PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE NETCOMM NF17ACV MODEM OR ACCESS THE MODEM GATEWAY PAGE.
Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow Eth ports on the back of the NetComm NF17ACV modem.
step 2 - log into your modem
Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.20.1 into the address bar and press Enter.
If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.
If this doesn’t work, the password will be printed on the sticker on the back of the NetComm NF17ACV modem. Enter this password.
step 3 - enter the MATE settings into your modem
Once you have logged in, you will have several options listed along the left of the page.
First, click Advanced Setup > WAN Service. You will see a table in the middle. Find the “Remove” column of the table, and tick all boxes in the column.
Then, tick the “Remove” button under the table.
Then click Basic Setup. In the middle, choose VDSL Then choose Next.
In the middle, click PPP Over Ethernet (PPPoE) with no VLAN Tag. Then click Next.
You will need to enter your MATE service username and password in the field as as follows:
User ID: [email protected] (your MATE service username would have been emailed to you during the order process)
Password: 1234567 (your MATE service password would have been emailed to you during the order process – this is NOT the same password as your MATE self-care login)
Then press “Finish“.
step 4 - plug your modem into your telephone wall socket
You now need to plug your NetComm NF17ACV modem into your telephone wall socket using an RJ-11 telephone cable.
One end of the telephone cable needs to be plugged into the grey DSL port on the back of the modem and the other end into the telephone wall socket in your home.
You will need to wait for the DSL light on the front of your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE MODEM DURING THIS TIME.
If the DSL light on the front does not turn solid after 15 minutes and you have more than one socket in the home, please plug your NetComm NF17ACV modem into any other available telephone sockets in your home, and turn the power on and off once plugged in.
Leave your NetComm NF17ACV modem plugged into each telephone wall socket for up to 15 minutes until the DSL light on the modem turns solid. Once this occurs, the Internet light should also illuminate.
If the DSL light on your NetComm NF17ACV modem does not turn solid after 15 minutes and you have tried to connect this on all available telephone wall sockets in your home, please contact our support team for further troubleshooting.