What does “residential grade” internet service mean?

We can absolutely provide internet to businesses, but all MATE internet services are considered residential grade.

nbn offers different Traffic Classes to service providers, depending on the purpose of the service.

All MATE nbn services operate on Traffic Class 4 (TC 4), which is designed for general internet usage like streaming, browsing and downloading — perfect for residential households.

Business-grade nbn services run on Traffic Class 2 (TC 2). These plans are designed for businesses that need high-performance data access with consistent and predictable speeds — ideal for things like video conferencing, cloud services, e-commerce, and IPTV.

TC 2 services also come with enhanced service-level agreements (SLAs) — meaning faster response times and more support if something goes wrong.

MATE does not currently offer business-grade (TC 2) nbn services, so if you’re after guaranteed performance for business-critical applications, a dedicated business-grade provider might be more suitable.