What do I need to transfer my mobile number to MATE?

Once you’ve signed up for a MATE mobile service and received your SIM card, you’ll need to log in to our myMATE app or self-care portal and head to the ‘my orders’ section to activate your service.

At this stage, you can choose to bring your existing mobile number with you or get a brand-new one.

To make sure your activation goes smoothly:

• You’ll need your MATE account number (aka your MATE code).
• If you’re transferring your number from another provider, you’ll also need your current provider’s account number (you’ll usually find this on your bill).
• If your existing number is prepaid, you won’t have an account number. Instead, we’ll use the date of birth (DOB) that’s recorded with your current provider.
• If you’re not sure whether your number is postpaid or prepaid, check with your current provider:
  • Postpaid = you get a bill each month and have an account number.
  • Prepaid = you recharge when your credit runs out or expires.
• Don’t cancel your number with your current provider. Cancelling too early means you’ll lose the number and we won’t be able to transfer it to MATE.
• After you click ‘activate’, don’t insert your MATE SIM just yet. Wait until your old provider’s SIM stops working — that means the transfer is complete. You’ll also get an SMS and email confirming the move to MATE.
• Once your number has successfully transferred, it’s a good idea to contact your old provider to make sure they stop billing you.

Authorising the number transfer

To protect you from fraud and keep your number secure, we use a legal two-factor authorisation step before the transfer can go ahead.

When you activate your SIM:

1. We’ll send a unique authorisation code via SMS to the mobile number you’re transferring.
2. You’ll need to enter that code in the ‘My Orders’ section of the myMATE app or self-care portal within 24 hours.

Once connected, your mobile service will be month-to-month with no lock-in contracts. You’ll also get access to handy features — like call forwarding and voicemail — using these quick dial codes on your handset.