Why is my smart home device not working?

If your Google Home, Amazon Echo, or other smart home gadgets aren’t connecting:

  • Restart your modem/router and the device – A reboot of all of your devices could often solve issues.
  • Check if your smart device supports IPv6 – Some older devices might not.
  • Try connecting to a different Wi-Fi band – Many smart devices work better on 2.4GHz Wi-Fi instead of 5GHz.

Still need help? Get in touch with our support team.