If you need to update your payment details, there are a few easy ways to do it:
💻 Online
Log in to the MATE self-care portal, click update payment and follow the prompts to enter your new card or bank account details.
📱 myMATE app
Open the myMATE app and tap the update payment button to update your details quickly and easily.
📞 By phone
Call 13 14 13 and follow the prompts. Our phone system will guide you through securely updating your credit card over the phone. Please note, you cannot switch to direct debit (bank account) by phone — this must be done through the app or self-care portal.
💡 Tip: You’ll need your MATE code/account number and password to log in. Don’t know your password? Reset it here.
