Whether you need to be home for your nbn installation depends on the type of appointment you’ve been allocated.
If you’ve been booked for a site appointment, someone over the age of 18 must be home for the full four-hour appointment window. This person will need to let the installer in and agree on the location of any required nbn equipment.
You do have the right to have a say in where the equipment is placed inside your home — as long as it complies with nbn’s standard installation requirements and is technically suitable.
💡 Tip: A standard installation generally includes wall-mounting equipment, drilling a small hole for cabling, and placing the nbn connection device in a practical, accessible spot.
If your installation is an exchange activation, you don’t need to be home. This type of connection is handled externally and doesn’t involve a technician entering your property.
