If your account has an overdue balance, there are a few easy ways to make a manual payment using an Australian issued Visa, Mastercard, AMEX or via direct debit from your bank account:
💻 Self-care portal
Log in to the self-care portal using your account number (also known as your MATE code) and password. Don’t know your password? Recover it here.
Once you’re logged in, click update payment, enter your updated card or bank account details and hit update. If there’s an overdue amount, your payment will automatically be processed after updating your payment method.
📱 myMATE app
In the myMATE app, tap update payment to add a new card or switch to direct debit from a bank account. Any outstanding balance will be processed once your new payment method is saved.
📞 Over the phone
Call us on 13 14 13. You can make a full or partial payment using the card already stored on your account. If you want to use a different card, just follow the prompts. Please note, you cannot switch to direct debit (bank account) by our automated billing system over the phone — this must be done through the app or self-care portal.
🔁 What happens if my regular payment fails?
If a payment doesn’t go through, our system will automatically retry after 3 days, and again 3 days later if it’s still unpaid.
❓ Spotted something off?
If you think there’s been an incorrect charge, contact our billing team at [email protected] and we’ll take a look.
