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If your account has an overdue balance, there are a few easy ways to make a manual payment using an Australian issued Visa, Mastercard or AMEX:
💻 Self-care portal
Log in to the self-care portal using your account number (also known as your MATE code) and password. Don’t know your password? Recover it here.
Once you’re logged in, click “update payment“, enter your card details and hit “update“. If there’s an overdue amount, your payment will automatically be processed after updating your card.
📱 myMATE app
The myMATE app doesn’t support manual payments on demand. But if you update your card details in the app, any outstanding balance will automatically be charged once your new card is saved.
📞 Over the phone
Call us on 13 14 13. You can make a full or partial payment using the card already stored on your account. If you want to pay with a different card, you can update your card details, then make a payment.
🔁 What happens if my regular payment fails?
If a direct debit payment doesn’t go through, our system will automatically retry after 3 days, and again 3 days later if it’s still unpaid.
❓ Spotted something off?
If you think there’s been an incorrect charge, contact our billing team at [email protected] and we’ll take a look.
💡 Tip: Only Australian issued credit or debit cards can be used to process payments with MATE.
