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If you are an existing MATE customer, you can use our self-care portal or myMATE app to add a new internet service to your account.
Steps at a glance
- Log in to the myMATE app or self-care portal
- Select “Add New Service”
- Follow the prompts to complete your order
Add a service using the myMATE app (best on mobile devices)
Use your account number (also known as your MATE code) to log in to our myMATE app.
Download the myMATE appđź’ˇ Tip: If you have forgotten your app password, use the recovery function in the app.
Once you’re logged in, select “add new service” on the main screen and follow the prompts to complete your order.
💡 Tip: You may need to update your app to see the “add new service” function.
Add a service using the self-care portal (best on desktop)
Use your account number (also known as your MATE code) to log in to our self-care portal.
đź’ˇ Tip: If you have forgotten your password, use the password recovery tool.
Once you’re logged in, click “add a new service” and follow the prompts to complete your order.
đź’¬ Need help? Use the chat icon or contact us here.
