Can’t find Price Lock in your account? Here’s what’s happened.
Price Lock was a limited time offer that closed on 1 July 2026. It’s no longer in the myMATE app or self-care portal, so it won’t show up there anymore. If you got an email pointing you to it and then couldn’t find it, that’s why.
đź’ˇ Tip: Already locked in? You’re all sorted. Your price stays held for the full 12 months at the rate you locked in, and there’s nothing you need to do.
What was Price Lock?
Every year the costs we pay behind the scenes go up, and normally some of that flows through to prices. Price Lock was a way for eligible customers to hold their price steady and get ahead of it.
What Price Lock includes
If you locked in before the offer closed, here’s what applies for your 12 months:
- Pay for 10 months, get 12
- Your price stays the same for the full 12 months
- Pro-rata refund if you cancel early
- Moving house? Any prepaid months left stay on your account and apply to your new service (at the new service rate)
- Upgrading to fibre? Any prepaid months left stay on your account and apply to your new service (at the new service rate)
What if I want to change plans?
You can change plans any time. You’ll give up Price Lock if you do, but any prepaid credit left on your account stays there and goes towards your new plan.
ℹ️ More information: Selected service types only. Price Lock applied to your plan and price at the time you bought it. No lock-in contract applies to your service.
đź’¬ Need help? Got questions? We’re happy to help. Contact us here.
