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best mates nbn™️ 50/20
best for HD video, music streaming and online gaming (4 - 6 users)
42 mbps* speeds may be slower on FTTN/B, FTTC
how to conduct an internet speed test
Have you noticed that your internet speed and connection speed has been running slower since the isolation period began? Is this affecting both your download speed and the upload speeds of your internet? Want to make sure that nothing has happened with your internet speed and find out if your network is congested like a traffic jam? As we start to come out of the isolation period, you’ll want to make sure that everything is running efficiently, so that you can properly recover coming out of the isolation period. Making sure that your internet speed is running efficiently is no exception to the list of items that you’ll need to check to ensure the best possible internet speed and the most effective connection speed of your home internet.
But how can you make sure that your internet speed is running as effectively as it can be on your network? One way to make sure that your internet speed is running as well as it can be is by running an internet speed test on your network. If you’re worried about what’s needed in order to run an internet speed test, don’t be. In this article, we’ll walk through you the steps that you need to take in order to properly conduct an internet speed test, as well as how to respond to particular internet speed test results.
checking your internet speed
Before you start your internet speed test, you’ll need to prepare your computer to make sure that your internet speed test runs uninterrupted. Oftentimes, your computer will be running a number of downloads or other programs in the background, which can affect the internet speed of your internet connection. Before you start your internet speed test, to get an accurate reading of the speed available on your internet speed, you will need to ensure any tests are performed in complete isolation. This means making sure that you’ve paused or cancelled any downloads that might be happening on your computer. As well as this, it’s also important to kill any other tasks which might be running in the background, such as online games to other programs that require an internet connection and upload speed. If your computer is running Windows, then you should check the system tray for any programs that may be running in the background as you may not be aware of these. It’s best to remove any connected device, including mobile devices, that are connected by your wifi signal, to ensure the most accurate results of your internet speed.
There may be some updates which you won’t be able to pause, such as updates to your operating system. Although updates such as these sometimes can’t be paused to run your internet speed test, they’ll still take up a bit of your internet speed connection in order to complete the download. If you’re stuck with updates to your operating system and other essential updates happening, it’s best to wait until these updates finish for the best possible speed result, so run your internet speed test at another time.
As well as making sure that there’s nothing on your computer that might be using the internet speed, there are probably a number of other wifi signal devices around your home that will also be using your internet speed connection in one way or another. Some devices that will probably be taking up a bit of your internet connection speed include smart TVs, mobile phones, set-top boxes and gaming consoles for your online gaming. Before you start your internet speed test, make sure that all of the devices that use an internet connection speed around your home have been turned off, or are disconnected from the internet. As well as making sure that the only thing using the internet in your home will be your internet speed test, you’ll also need to check your internet plan and speed tier before the test happens. The nbn network offers different speed tiers, which are based on a maximum available download speeds and upload speed, recorded in mbps. How much data you can download at the same time will vary depending on your speed tier - higher mbps speed tiers will mean your plan can handle large downloads and even faster upload speeds (receive data over the internet). Generally, faster internet plan speed on your network will be measured in mbps - think of better latency for your online gaming connections, a better network experience on your internet and better speeds in general on all internet traffic that you use. If you’re unsure as to what nbn plan you are on and what speeds this means you can expect when you run an internet test on your home network, you can either contact your internet service provider or go have a look at any previous bills that your internet service provider has sent you.
As well as taking the type of internet speed plan that you’re on into consideration, another thing that you need to consider before you begin your internet speed test is the current situation that you’re in. Have you recently been notified of drops in performance or internet cut-outs by your local council or internet provider? Are you certain that no telecommunications infrastructure is being worked on in your area that could be causing network congestion? If you’re uncertain if there are any underlying issues with telecommunications infrastructure in your area, don’t worry. There are a number of internet service providers that offer outage maps on their websites, which record every single internet or telecommunications service outage that happens across the nation, recording where it is, when it happened and the approximate length of time that it’ll take in order to fix it.
performing the internet speed test on your internet connection
Once you’ve prepared your home and your computer for the internet speed test, and you’ve made sure that there are no outages nor is any work being done, you’ll be able to run your internet speed test. To get the most accurate reading on a test, it would be best to perform this via a direct connection - this means that you should connect an Ethernet cable from a computer directly to your modem/router.
You're probably wondering why this is the best way to test. The reason for this is because your internet provider can't control Wi-Fi speeds. Speeds on Wi-Fi are affected by lots of factors such as the Wi-Fi strength of your modem/router, the environment of your home, the distance from the devices you are using to your modem/router, the number of walls the Wi-Fi needs to penetrate inside your home, and even the settings, configuration, and type of devices you have connected - these are just a few factors that can affect Wi-Fi speeds. Testing with an Ethernet cable directly to your router/modem eliminates some of these issues and will give you the best picture of how your internet service is working.
There isn’t just the one place you can go to in order to run an internet speed test. There are a number of test sites for you to choose from, able to be found on both websites and search engines.
Firstly, there are tests that are offered by the two main search engines, Google and Bing. Despite the fact that both Google and Bing offer their own speed testing, the most popular and the most widely recommended site is speedtest.net, which is a very popular internet speed test site that’s been set up by Ookla. The reason for speedtest.net’s success is not only the amount of time that the site has been active but how easy it is to access the site and the amount of information that the site makes available to test internet speed.
Ookla has set up their internet speed test to be available for a number of different operating systems and devices, including phones and tablets, allowing you to check your internet speed performance no matter where you are in the home or office. As well as this, the speedtest.net site also offers a lot of insight and comparison tools, which allow you to compare the speed of your own internet connection against the average internet speed of those in your area, or of those in other countries.
If performing speed tests is a regular activity for you when maintaining your internet connection, another great comparison tool is the results of previous speed tests. By utilising your previous speed test results, you’ll be able to see if the quality of your internet connection has either improved or deteriorated, and you’ll then be able to respond accordingly.
It’s also important to choose the appropriate server before running your speedtest based on your location. For example, if you are in NSW, then it would be best to select a Sydney server. If you are in WA, then choose a Perth server.
after the upload speed test
Once you’ve completed your internet download speed test, what else is there to do? By using your comparison tools, you’ll be able to figure out what you need to do next. If you’ve gone through your latest speed test and you’ve found that it either matches or improves upon the results of your previous tests, or what’s been stated in the contract of your internet plan, then you won’t need to do much else. If you’d like, turn on a few of the internet-using devices around your home and run another test to make sure that your internet is able to maintain that level of performance if multiple devices are being used.
However, if you’ve had a look at your latest internet speed test and you’ve found that your internet is performing worse than it has in previous tests, there are a few things that you can do in order to fix it. The first thing that you can do is run another test or two. By running more speed tests, you’ll be able to make sure that the recent test wasn’t a once-off, reinforcing it with further tests, or eliminating the issue with the introduction of more positive internet speed tests.
Once you’ve run the few speed tests and you’ve found that your internet is consistently performing poorly, there are a number of things that you can do in order to fix the issue. One of the first things that you can do is double-check that every program or device that requires an internet connection in your home has been turned off, to make sure that your speed tests are having to compete with other devices in your house.If you’ve gone through all of these steps and you find that your internet is still performing poorly, another step that you can is checking the hardware that you’re using for your download speed. If you’ve had the same modem for a number of years, and you haven’t checked for updates, you might find that your firmware requires a number of updates that’ll improve the quality of your internet connection. Alternatively, you might also find that you’ve had your modem for so long, that it’s become completely overshadowed in terms of performance by newer modems, which have been designed to be able to work with the improvements in internet infrastructure and quality. In this instance, it might be time for you to get a new modem.
But where can you get a new modem from, and what modem is best for you? There are a number of modems available on the market, with each offering a range of benefits, including ease of use and being compatible for both ADSL internet and the nbn™ network. Why not have the best of both worlds? At MATE, we offer the TP-Link Archer VR1600v modem, which is able to offer you both high-speed ADSL2+ internet, as well as offering you an excellent connection to the nbn™ network.
For those of you who aren’t as tech savvy as others, you won’t need to worry with the TP-Link Archer VR1600v modem. This modem is designed with user experience in mind, allowing you to easily connect any wireless devices, as well as keep you up to date with the status of every single wireless device that you have connected to the internet. At MATE, we offer this awesome modem with any of our ADSL or nbn™ plans for just a once-off fee of $165! Not only do you get this modem, but it also comes to you completely pre-configured, so you don’t even have to worry about any difficult set up process. All you need to do is replace your old modem with the TP-Link Archer VR1600v modem and you’ll be good to go. If you’d like to learn more the TP-Link Archer VR1600v modem or any of our nbn plans, check out our nbn plans page or give our customer service team a call on 13 14 13 today.
As you can see, setting up your computer for an internet speed test and actually running the internet speed test can be a rather quick and easy process. However, if you’re not that tech savvy, troubleshooting your internet issues can seem like a daunting experience. Luckily, you can rely on the team at MATE to give you the help that you need. At MATE, we pride ourselves on having a customer service team that’s both experienced in providing you with friendly customer support, as well being able to provide you with precise technical support when you need it. If you’re tired of any issues that you have with your current internet service provider are looking for a team that’ll help you make the most out of your internet connection, check out the range of plans on our nbn plans page, or give our friendly, all-Aussie customer service team a call on 13 14 13 today.
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Other Frequently Asked Questions about the nbn™
how does the nbn™ installation into my home or business work?
The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do.
In most cases, you’ll need to work with the installer based on standard installation requirements in order to find the best spot for your device to be installed (if applicable) – an area that’s easy for you to access as well as an area where the technician can easily connect your device to the premises connection device outside. Depending on the connection type, if no physical device is required (such as for an FTTN/FTTB connection) the nbn™ network will be established via a standard telephone wall socket.
what nbn™ plan is right for me?
At MATE, we have a number of nbn™ plans that are designed to suit a range of different lifestyles. Do you have a small family? Try out our great mates nbn™ 25/5 plan, offering a typical busy period download speed (7pm-11pm) of 19 Mbps and designed for sending emails, basic browsing, streaming music and video content. Or are you looking for a high-speed plan with unlimited data? Then maybe our elite mates nbn™ Home Superfast plan designed for 6 or more people, with a typical busy period download speed of 208 Mbps. No matter what you need the internet for, you can guarantee that MATE has the nbn™ plan to suit you.
One thing you’ll need to keep in mind is that not only is your internet speed affected by the type of plan that you have, it’ll also be affected by the type of connection that you have to the nbn™ network. For example, if you have a plan that provides you with a typical busy period download speed of 43 megabytes per second (Mbps) but you’re connected to the nbn™ network via FTTN technology, your average internet speed may be slightly slower.
As well as this, there are many other factors that need to be taken into consideration when judging your internet speed. This can include location, distance from Fixed Wireless position (primarily applies to rural/inland internet users), quality of devices and many more factors. Please consider that these factors can have a significant impact on your overall impact speed, even if you’ve just purchased and have a high-speed nbn™ network connection to your home.
who will be getting access to the nbn™ network?
Quite simply, the nbn™ network aims to eventually give high-speed internet connections to every single home and business in Australia. nbn™ hopes to achieve this goal of providing quality internet across Australia, so you can utilise the entirety of the internet at high speed, no matter where you are in the country.
Even though everyone will be getting access to the nbn™ network, it is gradually being rolled out across the country. This means that there are some areas, such as capital cities, that will be receiving high-speed internet a lot sooner than those who live in rural areas. As well as this, you’ll need to take into consideration how you’ll be receiving the nbn™ network, as there are a number of ways that you’ll be connected.
If you want to know how you’re connected to the nbn™ network, there’s a very easy way to find out. On the MATE website, we have all the locations where the nbn™ network is available, and how it’s been made available. Before you select one of our many nbn™ plans, you’ll be asked to enter your address and see if your home or business is connected to the nbn™ network and how it’s been or will be connected to the nbn™ network. With this information, you’ll be able to determine what type of nbn™ plan will best suit your home or business.
what do I need to do to be prepared for the nbn™ network?
As the nbn™ network is rolled out, it will replace the existing copper telephone infrastructure, which means that services that once existed on this infrastructure will be terminated. As a result, you’ll need to make sure that all aspects of your home that used the ADSL infrastructure are ready to be connected to the new fibre optic infrastructure.
Thankfully, preparing your phones and internet using appliances for the nbn™ network is incredibly easy. Simply call an nbn™ provider like MATE and talk to them about what plan would best suit your lifestyle. At MATE, we’re all about getting your devices back up and running as soon as possible. If you want your devices on the nbn™ network as soon as possible, check out our range of high-quality, high-speed nbn™ plans on our website, or you can live chat with us online or email us at [email protected].