What does this mean, you ask?\u00a0<\/span><\/p>\n Well, it\u2019s where you connect an Ethernet cable from your device (like a laptop or PC) to your relevant nbn connection device, also known as a bridge connection. This way, you get the most accurate reading of your connection speed and stability, which can help you diagnose any potential network issues.\u00a0<\/span><\/p>\n By removing the need for Wi-Fi, you\u2019re removing possible wireless interference and minimising the distance between your device and the router. This can paint a clearer picture of your network\u2019s performance and help you troubleshoot problems.\u00a0<\/span><\/p>\n For more details on nbn services, including whether full fibre service is available at your address yet, and whether you\u2019re eligible to upgrade, visit the <\/span>official nbn website.<\/span><\/a>\n To accurately check your internet speed and connection to the nbn, follow these steps:<\/span><\/p>\n Wherever possible, it is always best to perform a speed test<\/a> via a direct connection to your relevant nbn\u2122 connection device, also known as a bridge connection.<\/p>\n Performing an nbn\u2122 speed test in this manner provides the most accurate reading of your connection speed and will help diagnose any potential network issues.<\/p>\n What you\u2019ll need:\u00a0<\/span><\/p>\n If your computer doesn\u2019t have an Ethernet port, you may need a USB to Ethernet adapter to make the connection.<\/span><\/p>\n In most cases, the active port on your nbn connection device will be labelled UNI-D 1 or GATEWAY. If a different UNI-D port was activated when your nbn connection was set up, please use that one instead.<\/span><\/p>\n The <\/span>nbn <\/span>direct<\/span> connection<\/span> device will vary depending on what type of nbn service you have <\/span>\u2014<\/span> if you\u2019re not sure, you can find more information in our <\/span>setup guides<\/span><\/a> and <\/span>FAQ pages<\/span><\/a>.<\/span><\/p>\n An Ethernet cable is larger than a telephone cable, so be sure you\u2019re using the right one. Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC) Fibre to the Curb (FTTC) and Fixed Wireless connections all connect using an Ethernet cable, so do not use a telephone cable with these connections.<\/span><\/p>\n <\/p>\n Once you’ve connected your computer directly to your nbn\u2122 connection device, follow the below instructions to set up a direct or bridge connection<\/a>\n Depending on your computer\u2019s operating system,<\/span>\u00a0here\u2019s how to get ready to perform the <\/span>nbn connection test<\/span>:<\/span><\/p>\n 1. Navigate to \u201cControl Panel\u201d, then click on \u201cNetwork and Internet\u201d<\/p>\n 2. Click on \u201cNetwork and Sharing Centre\u201d<\/p>\n 3. Click on \u201cSetup a new connection or network\u201d<\/p>\n 4. Click on \u201cConnect to the Internet\u201d<\/p>\n 5. Click \u201cset up a new connection anyway\u201d<\/p>\n 6. Choose \u201cBroadband (PPPoE)\u201d<\/p>\n 7. In the “Username” field, enter your supplied MATE connection username. This will be in the following format – 000000000000000@wba.matenbn.com.au<\/p>\n Note: Your MATE service username would have been emailed to you when you transferred your service.<\/span><\/i><\/p>\n 8. In the “Password” field, enter your supplied MATE connection password.<\/p>\n Note: Your MATE service password would have been emailed to you during the order process. This is NOT the same password as your MATE self-care login.<\/i><\/strong><\/span><\/p>\n 9. If you’re unsure of your MATE connection username and\/or password, contact our support team<\/a> to obtain these details<\/p>\n 10. Click “Connect” 1. On your Mac, choose Apple<\/a> menu, then navigate to System Preferences and click on “Network”.<\/p>\n 2. Click on the Add (+) button near the bottom right corner to add a new connection.<\/p>\n 3. In the dropdown list for “Interface”, select PPPoE.<\/p>\n 4. In the dropdown list for “Ethernet” select Ethernet or USB 10\/100 LAN if you are using an adapter. Click “Create”.<\/p>\n 5. Leave the “PPPoE Service Name” field blank.<\/p>\n 6. In the “Account Name” field, enter your supplied MATE connection username. This will be in the following format – 000000000000000@wba.matenbn.com.au<\/p>\n Note: Your MATE service username would have been emailed to you during the order process.<\/i><\/strong><\/span><\/p>\n 7. In the “Password” field, enter your supplied MATE service connection password.<\/p>\n Your MATE service connection password would have been emailed to you during the order process. This is NOT the same password as your MATE self-care login.<\/strong><\/span><\/p>\n 8. If you’re unsure of your MATE connection username and\/or password, contact our support team<\/a> to obtain these details.<\/p>\n 9. Click “Apply”<\/p>\n Now that your computer has an <\/span>nbn direct connection,<\/span> it\u2019s time to test its speed or connectivity using your Ethernet cable. Start the process by opening your browser and choose either the <\/span>Speed Test<\/span><\/a> or <\/span>Network Stability Test<\/span><\/a> depending on whether speed or Wi-Fi dropouts are your issue. <\/span><\/p>\n Once your test is complete, it\u2019s time to compare the results to your nbn internet plan. Your internet service provider (ISP) will offer varying speeds for different nbn plans \u2014 keep in mind that there is a difference between the download and upload speeds, which can both differ during peak times as well.\u00a0<\/span><\/p>\n If the results are slower than you were hoping for, you can check out our <\/span>troubleshooting guide<\/span><\/a> or reach out to our friendly, Australia-based <\/span>customer support team<\/span><\/a> for more help.<\/span><\/p>\n At MATE, we pride ourselves on providing you with top-tier nbn plans that ensure your connectivity is as fast and stable as you need it to be. If you\u2019re ready to go faster or kick things up a notch, it might be time to upgrade to our You Beaut, Fair Dinkum or No Worries <\/span>nbn plans.\u00a0<\/span><\/a>\n There\u2019s a MATE internet plan for every household, budget, and internet speed requirement, so take a look and find the right plan for you. And if you\u2019re still not sure, give our Aussie customer service reps a buzz \u2014 they\u2019re there to help you get online faster!<\/span><\/p>\n How to test your nbn connection directly If you\u2019re experiencing internet issues and you\u2019ve already tried rebooting, a speed or nbn connection test (using a direct connection) is your next best option.\u00a0 What does this mean, you ask?\u00a0 Well, it\u2019s where you connect an Ethernet cable from your device (like a laptop or PC) to…<\/p>\n","protected":false},"author":1,"featured_media":8603,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[23],"tags":[32,33,34,35,36],"acf":[],"yoast_head":"\nWhy is an <\/b>nbn direct connection<\/b> test helpful?<\/b><\/h2>\n
How do I test my nbn connection?<\/b><\/h2>\n
Step 1: Gather your equipment\u00a0<\/b><\/h3>\n
\n
Step 2: Connect your computer directly to your nbn\u2122 connection device<\/h3>\n
![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/Ethernet-RJ45-300x300.jpg\")
<\/p>\nStep 3: Configure the nbn connection test<\/h3>\n
Configure with Microsoft Windows operating system<\/h4>\n
![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/network-internet-300x91.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/setup-new-connection-300x230.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/connect-300x300.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/broadband-300x300.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/pppoe-300x300.png\")
<\/p>\n
\n<\/a>\nConfigure with Apple macOS operating system<\/b><\/h4>\n
![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/system-preferences-300x300.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/add-300x300.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/pppoe-1-300x300.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/ethernet-300x300.png\")
<\/p>\n![\"nbn](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/09\/username-and-password-300x300.png\")
<\/p>\nStep 4: Run the speed or connectivity test<\/b><\/h3>\n
Step 5: Interpreting your results<\/b>\u00a0<\/span><\/h3>\n
Ready for an upgrade?\u00a0<\/b><\/h2>\n
![\"star-1\"](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/stars-full.png\")
\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n ![\"Product](\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/product-review.png)
\r\n <\/div>\r\n <\/div>\r\n \r\n Are you ready to be our mate? Call now\r\n \r\n <\/i>\r\n 13 14 13<\/span>\r\n <\/a>\r\n <\/h4>\r\n
\r\n