{"id":6386,"date":"2019-03-14T07:00:20","date_gmt":"2019-03-13T20:00:20","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/?p=6386"},"modified":"2023-01-11T13:40:44","modified_gmt":"2023-01-11T02:40:44","slug":"netflix-not-working","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/netflix-not-working\/","title":{"rendered":"Why is your Netflix not working? Try these steps"},"content":{"rendered":"

We\u2019ve all been there. You\u2019re finally home after a long day at work, ready to relax. You pour yourself a drink, plop down on the couch, and fire up Netflix. And\u2026nothing. Your video won\u2019t load, and you don\u2019t know why.<\/p>\n

Best case scenario, you get some kind of error code, but many times your device simply says \u201cWe can\u2019t play that video right now.\u201d<\/em>\n

It\u2019s a real pain when Netflix isn\u2019t working. We\u2019ve come to expect it to always be available, just like free-to-air TV. But most of the time the problem isn\u2019t really Netflix; it\u2019s something you can solve yourself.<\/p>\n

Next time Netflix (or another streaming service, for that matter) goes down for you, try these steps below:<\/p>\n

1. Isolate the problem<\/h2>\n

Your first step is to isolate the problem. Is it really a Netflix problem? Is it device specific? Work through these steps first to be sure your troubleshooting the right thing.<\/p>\n

Strategy 1: Check your internet connection<\/strong>
\nIs your Internet working in general? Can you browse the web using your computer? If you can\u2019t, then the problem isn\u2019t Netflix. It\u2019s your internet connection itself. See Solution 1 below.<\/p>\n

Strategy 2: Try another device<\/strong>
\nIf Netflix won\u2019t load on your streaming device (Chromecast, Apple TV, or your Smart TV) try loading the service on another device, like a smartphone or computer. If it works OK on one device but not the other, then you\u2019ve narrowed the problem down to the problem device and you can jump to Solution 2. If it doesn\u2019t work on any device, keep working through this guide.<\/p>\n

Strategy 3: Check service status<\/strong>
\nWhile it\u2019s rare, even services like Netflix can experience outages. Use a website like Down Detector<\/a> to see if other users near you are experiencing problems using Netflix. If many people are, then it\u2019s likely that the problem is with Netflix, not with you.<\/p>\n

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51<\/div>\r\n per mth*<\/span>\r\n <\/div>\r\n <\/div>\r\n
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Crikey nbn 25\/10<\/h4>\r\n

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Typical busy period download speed (7pm to 11 pm)<\/p>\r\n *Speeds may be lower on FTTN\/B, FTTC<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n

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nbn Key Facts Sheet<\/a><\/div>\r\n
More information<\/a> <\/i><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/b><\/p>\n

2. Solve the problem<\/h2>\n

Now that you\u2019ve isolated the problem, here\u2019s how to solve it for each of the above.<\/p>\n

Solution 1: Internet connection problem<\/strong>
\nIf your Internet connection is the problem, never fear. We\u2019ve prepared this handy tutorial<\/a> to get you up and running again. Should that not work, call your Internet Service Provider for further help.<\/p>\n

Solution 2: Device problem<\/strong>
\nIf you learned from Strategy 2 that you\u2019re having a device-specific problem, it\u2019s time to troubleshoot the device. If the device isn\u2019t loading content from any service – reset the device. Power it completely off and then back on again. Sometimes these \u201calways-on\u201d devices just get stuck, and a simple reboot is all they need to get going again.<\/p>\n

Are other apps on that device working, just not Netflix? Sometimes individual apps just need to be restarted. If you\u2019re not sure how to do this, then just restart the whole device.<\/p>\n

Is Netflix giving you a specific error code, like NW-2-5 or 10000? These all have specific meanings, and Googling \u201cNetflix error code ####\u201d<\/em> will often show you what to do to fix the problem.<\/p>\n

Solution 3: Netflix outage<\/strong>
\nIf Netflix really is down, well\u2026 how do we say this? Now\u2019s the time to settle once and for all whether the book really was better than the movie! Or you could play a board game, or even, gasp, watch free-to-air TV?!<\/p>\n

All kidding aside, just be patient. Netflix will work things out before too long, and you\u2019ll be back to streaming bliss.<\/p>\n

Wrap<\/strong>
\nNobody enjoys the frustration of not being able to watch Netflix (or other streaming services). But often a little troubleshooting is all it takes to get the service working. Follow the steps above to do so, and happy binge-watching<\/a>!<\/p>\n

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\r\n Over 2500 <\/span> 5-star <\/span>reviews\r\n <\/div>\r\n <\/div>\r\n
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