{"id":5777,"date":"2021-11-05T07:00:03","date_gmt":"2021-11-04T20:00:03","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/?p=5777"},"modified":"2025-03-11T16:10:48","modified_gmt":"2025-03-11T05:10:48","slug":"internet-not-working","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/internet-not-working\/","title":{"rendered":"Why Is My Internet Not Working? Troubleshooting Guide & Fixes"},"content":{"rendered":"

Is your internet down? Slow speeds, Wi-Fi issues, or a total connection drop can be frustrating \u2014 especially when working from home or while streaming your favourite TV shows. If you\u2019re in need of some <\/span>internet troubleshooting<\/span> tips, then you\u2019re in the right place! We’ll walk you through the most common internet problems and step-by-step fixes to get you back online fast.<\/span><\/p>\n

Scenario 1: Nothing works at all<\/h2>\n

If nothing\u2019s working, not even a little bit, start with these steps.<\/p>\n

Step 1: Restart your modem and\/or router<\/h3>\n

It\u2019s true: the first step really is, <\/span>\u201cHave you tried turning it off and <\/span><\/i>on again<\/span><\/i>?\u201d<\/span><\/i>\u00a0<\/span><\/p>\n

Just like your computer can freeze up and need a reboot, your modem or router can do the same. If either device is no longer doing its job, restarting may be all that\u2019s needed to get you up and running again. <\/span>Sometimes, there has been a software update that is stuck in progress. By momentarily removing your router\u2019s power, you can help push through software fixes and upgrades, which can help resolve your connection issues.\u00a0<\/span><\/p>\n

Start by unplugging <\/span>your <\/span>modem<\/span><\/a> and router and leave them disconnected from the power for at least 15 seconds. Then plug <\/span>your modem in first before reconnecting your router if you have separate devices<\/span>. If they don\u2019t start powering up immediately, look for a power button. Most devices need about 2 minutes to fully power on and restore the wireless connection. If your devices aren\u2019t working once this is complete, either via an ethernet cable or <\/span>Wi-Fi,<\/span> move on to Step 2.<\/span><\/p>\n

Be sure you <\/span>do not reset your modem<\/b>!<\/b> This will wipe your all-important Internet connection settings from the modem and will then require a reconfiguration.<\/span><\/p>\n

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\r\n $<\/span>\r\n
51<\/div>\r\n per mth*<\/span>\r\n <\/div>\r\n <\/div>\r\n
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Crikey nbn 25\/10<\/h4>\r\n

Best plan for 1-2 people<\/p>\r\n <\/div>\r\n <\/div>\r\n

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Unlimited<\/h4>\r\n

*For first 6 mths with BINGE25<\/p>\r\n Then reverts to $76\/mth<\/span>\r\n <\/div>\r\n

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25 mbps<\/h4>\r\n

Typical busy period download speed (7pm to 11 pm)<\/p>\r\n *Speeds may be lower on FTTN\/B, FTTC<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n

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<\/i> Critical Information Summary<\/a><\/div>\r\n
nbn Key Facts Sheet<\/a><\/div>\r\n
More information<\/a> <\/i><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/b><\/p>\n

Step 2: Check the lights on your modem\/router<\/h3>\n

Your modem or router may have indicator lights that tell you whether they think they\u2019re working. If so, review these \u2014 if you\u2019re unsure, check the documentation or ask your internet provider. If they say they\u2019re working, but your devices still don\u2019t have internet, either via ethernet cable or via a <\/span>Wi-Fi<\/span> connection, move on to Step 3.<\/span><\/p>\n

If the lights indicate that you don\u2019t have service, move to Step 4.<\/span><\/p>\n

Step 3: Forget and rejoin your wireless network<\/strong><\/h3>\n

Your phone or tablet remembers information about your <\/span>wireless network<\/span><\/a> so they can quickly reconnect when you return home. But if something goes wrong with your network connections, your devices may be <\/span>stuck in a loop,<\/span> remembering some bad wireless <\/span>network<\/span> information, <\/span>which can affect <\/span>your internet bandwidth and internet speeds. Look for an option on your device to forget the <\/span>Wi-Fi<\/span> networks.\u00a0<\/span><\/p>\n

You can action this through your device\u2019s<\/span> wireless settings, <\/span>by rejoining the<\/span> same network. If reconnecting to your<\/span> Wi-Fi<\/span> network or wireless network doesn\u2019t fix your issue with your local connection and there\u2019s no improvement to your connection status, move to Step 4.<\/span><\/p>\n

Step 4: Contact your internet service provider (ISP)<\/h3>\n

If the above steps don\u2019t resolve your problem (and especially if your modem and router display something\u2019s not working), it may be time to reach out to your Internet Service Provider (ISP). Sometimes<\/span>,<\/span> it\u2019s a simple fix on their end with network hardware or network equipment where they can reset your internet access. Other times there\u2019s a more widespread internet outage that may be affecting multiple customers.\u00a0<\/span><\/p>\n

Calling in or checking your providers\u2019 outages page online is the best way to get an idea of when this will be fixed and if it\u2019s something outside your control.<\/span><\/p>\n

Some extra <\/b>internet troubleshooting<\/b> you can do before calling your ISP:<\/b><\/p>\n