{"id":5453,"date":"2019-01-29T07:00:15","date_gmt":"2019-01-28T20:00:15","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/?p=5453"},"modified":"2022-09-05T11:23:59","modified_gmt":"2022-09-05T01:23:59","slug":"nbn-questions","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/nbn-questions\/","title":{"rendered":"NBN FAQ: 9 Frequently asked questions answered"},"content":{"rendered":"<p>The National Broadband Network, or nbn\u2122, will soon deliver high-speed broadband connections to every home and office in Australia.<\/p>\n<p>The rollout is ongoing, which can create confusion for some consumers about when they will be connected and <a href=\"https:\/\/www.letsbemates.com.au\/mate\/how-does-the-nbn-work\/\" target=\"_blank\" rel=\"noopener noreferrer\">how it all works<\/a>.<\/p>\n<p>Here are our answers to 9 frequently asked questions about the nbn\u2122.<\/p>\n<h2>1. When will the nbn\u2122 be available in my area?<\/h2>\n<p>You can simply enter your address into the MATE address checker on our <a href=\"https:\/\/www.letsbemates.com.au\/nbn\/\" target=\"_blank\" rel=\"noopener noreferrer\">nbn\u2122 information page<\/a>.<\/p>\n<p>The tool will automatically tell you whether your address is ready to go with the nbn\u2122 and the type of connection you\u2019ll be using.<\/p>\n<h2>2. How do I switch from ADSL to nbn\u2122?<\/h2>\n<p>If your home is listed as ready for service using the tracker tool, just <a href=\"https:\/\/www.letsbemates.com.au\/mate\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> and request a service upgrade. We\u2019ll take care of all the hard work!<\/p>\n<p><b>    <div class=\"cta-nbn-facts\">\r\n        <a href=\"\/nbn\/\" class=\"inner-wrap\">\r\n            <div class=\"price\">\r\n                <div class=\"wrapper\">\r\n                    <span class=\"prefix\">$<\/span>\r\n                    <div class=\"amount\">51<\/div>\r\n                    <span class=\"suffix\">per mth*<\/span>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"details-wrap\" style=\"width: 100%\">\r\n                <div class=\"item\">\r\n                    <div class=\"info\">\r\n                        <h4 class=\"heading cta-link\">Crikey nbn 25\/10<\/h4>\r\n                        <p class=\"brief-info\">Best plan for 1-2 people<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"item\">\r\n                    <h4 class=\"heading\">Unlimited<\/h4>\r\n                    <p class=\"details\">*For first 6 mths with BINGE25<\/p>\r\n                    <span class=\"extra\">Then reverts to $76\/mth<\/span>\r\n                <\/div>\r\n                <div class=\"item\">\r\n                    <h4 class=\"heading\">25 mbps<\/h4>\r\n                    <p class=\"details\">Typical busy period download speed (7pm to 11 pm)<\/p>\r\n                    <span class=\"extra\">*Speeds may be lower on FTTN\/B, FTTC<\/span>\r\n                <\/div>\r\n            <\/div>\r\n        <\/a>\r\n        <div class=\"bottom\">\r\n            <div class=\"item\"><a target=\"_blank\" href=\"https:\/\/mymate.letsbemates.com.au\/cis\/326.pdf\"><i class=\"far fa-file-pdf\"><\/i> Critical Information Summary<\/a><\/div>\r\n            <div class=\"item\"><a target=\"_blank\" href=\"https:\/\/www.letsbemates.com.au\/includes\/uploads\/Important%20Stuff\/mate_nbn_kfs_regular.pdf\">nbn Key Facts Sheet<\/a><\/div>\r\n            <div class=\"item\"><span class=\"more-info\"><a href=\"https:\/\/www.letsbemates.com.au\/nbn\/\">More information<\/a> <i class=\"fas fa-question-circle\"><\/i><\/span><\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/b><\/p>\n<h2>3. Is it compulsory to switch to the nbn\u2122?<\/h2>\n<p>Yes, if you want to maintain existing service (including your home phone and its number). After 18 months or so from when the nbn\u2122 is available to you, existing old-style phone and Internet will be cut off.<\/p>\n<h2>4. What additional hardware do I need to connect to the nbn\u2122?<\/h2>\n<p>It depends on your rollout type. If your home is set to receive Fibre to the Premises (FTTP), nbn\u2122 will need to install both a utility box (or premises connection device) and a connection box. The utility box goes on an exterior wall, usually near the electrical meter. The connection box is on an interior wall, opposite the utility box when possible.<\/p>\n<p>Fibre to the Building (FTTB) and Fibre to the Node (FTTN) are alternatives used in multiple dwelling units (apartments, townhomes, and so forth). Buildings will be equipped with a DSLAM or an nbn\u2122 Node, respectively. Service is carried to individual units over an existing copper network, and customers will need a VDSL <a href=\"https:\/\/www.letsbemates.com.au\/mate\/best-nbn-modem\/\" target=\"_blank\" rel=\"noopener noreferrer\">nbn-compatible modem<\/a> (which you can get from your provider).<\/p>\n<p>An nbn\u2122 FTTC connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on your street. To power your FTTC service with electricity and provide your connection to the nbn\u2122 network, an FTTC nbn\u2122 connection device will be required inside your home or business.<\/p>\n<p>An nbn\u2122 Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing \u2018pay TV\u2019 or cable network can be used to make the final part of the nbn\u2122 network connection. In this circumstance, an HFC line will be run from the nearest available fibre node, to your premises. Hybrid Fibre Coaxial (HFC) connections require an nbn\u2122 network device to be installed at the point where the HFC line enters your home. This device requires power to operate and can be installed by an approved nbn\u2122 installer.<\/p>\n<h2>5. What are the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/nbn-connection-types\/\" target=\"_blank\" rel=\"noopener noreferrer\">different connection types of the nbn\u2122 network<\/a>?<\/h2>\n<ul>\n<li><strong>Fibre to the Premises (FTTP): <\/strong>fibre runs all the way to your home and connects to the connection box.<\/li>\n<li><strong>Fibre to the Node (FTTN):<\/strong> Similar to FTTB, fibre runs to a node, and service is distributed over copper.<\/li>\n<li><strong>Fibre to the Building (FTTB): <\/strong>Fibre runs to a multi-unit building into an nbn\u2122 co-installed device called a DSLAM. From there, service is delivered to customers over existing copper wires.<\/li>\n<li><strong>Fibre to the Curb (FTTC):<\/strong> FTTC is a nice compromise between the challenging installation of FTTP and the reduced performance of FTTN. FTTC connects a distribution unit, usually housed in a pit in the ground, with the existing copper network via fibre.<\/li>\n<li><strong>Hybrid-Fibre Coaxial (HFC): <\/strong>Fibre runs to an nbn\u2122 optical node within a given distribution area, then the service is delivered over the coaxial (TV) network via DOCSIS 3.0.<\/li>\n<li><strong>Fixed Wireless:<\/strong> A wireless antenna is installed on the home, giving in-home Internet access via the nbn\u2122 Fixed Wireless network.<\/li>\n<li><strong>Satellite:<\/strong> The Sky Muster\u2122 satellites provide network access to remote areas such as Norfolk Island and other hard-to-reach destinations. (Not available with MATE)<\/li>\n<\/ul>\n<h2>6. What Internet speeds can I expect on the nbn\u2122 network?<\/h2>\n<p>Fibre to the Premises can achieve the highest speeds of 1000 Mbps upload speeds and 400 Mbps downloads. All rollout types can achieve at least 12 Mbps and all but the fixed wireless connection can reach premium speeds.<\/p>\n<h2>7. What factors affect the speed of my nbn\u2122 connection?<\/h2>\n<p>Speeds will vary depending on the rollout type, plan type, geographical location, and (for HFC) network congestion. For FTTB and FTTN, speed is also dependent on the quality of the existing copper wiring.<\/p>\n<h2>8. Are there any nbn\u2122 setup fees?<\/h2>\n<p>Not at all, not with MATE! Please note though that locations classified \u201cGreenfields\u201d (new developments) where service has not previously been connected are charged a $300.00 \u00a0connection fee by the nbn\u2122.<\/p>\n<h2>9. How do I add a landline service to my nbn\u2122 service?<\/h2>\n<p>nbn\u2122 phone services are available for an extra $9 per month. It\u2019s part of your nbn\u2122 connection, and you can transfer your existing number, provided this is active.<\/p>\n<p><strong>Wrap<\/strong><\/p>\n<p>If you have further questions about how or when nbn\u2122 will affect you, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact us today<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The National Broadband Network, or nbn\u2122, will soon deliver high-speed broadband connections to every home and office in Australia. The rollout is ongoing, which can create confusion for some consumers about when they will be connected and how it all works. Here are our answers to 9 frequently asked questions about the nbn\u2122. 1. When&#8230;<\/p>\n","protected":false},"author":2,"featured_media":5455,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[23],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NBN FAQ: 9 Frequently asked questions answered | MATE<\/title>\n<meta name=\"description\" content=\"The nbn rollout is ongoing which can create confusion for consumers on how it all works. Here are answers to 9 frequently asked questions about the nbn.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/nbn-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NBN FAQ: 9 Frequently asked questions answered | MATE\" \/>\n<meta property=\"og:description\" content=\"The nbn rollout is ongoing which can create confusion for consumers on how it all works. 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