{"id":5262,"date":"2019-01-09T07:00:54","date_gmt":"2019-01-08T20:00:54","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/?p=5262"},"modified":"2026-04-20T16:28:42","modified_gmt":"2026-04-20T06:28:42","slug":"change-nbn-providers","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/change-nbn-providers\/","title":{"rendered":"How to Change NBN Providers: Complete Step-by-Step Guide"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Everything you need to know about switching nbn providers, how long it takes, what happens to your connection, keeping your phone number, and avoiding common mistakes.<\/span><\/i><\/p>\n<h2><b>TL;DR &#8211; Quick Takeaways<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yes, you can change nbn providers anytime, just check there&#8217;s no lock-in to your current provider<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Switching takes 1-5 business days with minimal or no downtime &#8211; often much faster<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You keep your phone number if you still use a home phone &#8211; number porting is standard and free<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new provider handles the switch, you don&#8217;t need to contact your old provider in most cases<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check for contract exit fees before switching (no-contract plans have none)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You might need a new modem depending on providers and connection type<\/span><\/li>\n<\/ul>\n<h2><b>Can You Change NBN Providers?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Yes. You can switch nbn providers whenever you want, regardless of:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How long you&#8217;ve been with your current provider<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which NBN connection type you have (FTTP, HFC, FTTN, FTTC, Fixed Wireless)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whether you&#8217;re on a contract or month-to-month plan<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The only potential barrier is if you&#8217;re on a fixed-term contract, you might pay an early exit fee (though many providers now offer no-contract plans with no exit fees).<\/span><\/p>\n<p><b>Important: <\/b><span style=\"font-weight: 400;\">In Australia, you&#8217;re never locked into the nbn itself, only to your specific provider&#8217;s plan. Switching providers is a consumer right protected by telecommunications regulations.<\/span><\/p>\n<h2><b>Why Do People Change nbn Providers?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The most common reasons people switch:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Better pricing: <\/b><span style=\"font-weight: 400;\">Finding a cheaper plan with the same or better features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Poor customer service: <\/b><span style=\"font-weight: 400;\">Frustrated with long wait times or unhelpful support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Speed issues: <\/b><span style=\"font-weight: 400;\">Not getting the speeds promised or experiencing constant slowdowns<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reliability problems: <\/b><span style=\"font-weight: 400;\">Frequent dropouts or connection issues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Better inclusions: <\/b><span style=\"font-weight: 400;\">Finding plans with entertainment bundles or better perks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contract ending: <\/b><span style=\"font-weight: 400;\">Taking the opportunity to shop around when a contract expires<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transparency: <\/b><span style=\"font-weight: 400;\">Seeking providers with clearer billing and no hidden fees<\/span><\/li>\n<\/ul>\n<h2><b>How to Change NBN Providers: Step-by-Step Process<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Switching is straightforward. Here&#8217;s exactly what to do:<\/span><\/p>\n<h3><b>Step 1: Check for Contract Exit Fees<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Before switching, check if you&#8217;re on a fixed-term contract:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log into your current provider&#8217;s account portal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Look for contract end date or early exit fees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Calculate if the exit fee is worth paying (sometimes it is if you&#8217;ll save money on a better plan)<\/span><\/li>\n<\/ul>\n<p><b>No-contract plans:<\/b><em>If you\u2019re on a month-to-month plan, there are usually no exit fees which means you can switch anytime. We recommend checking with your provider to confirm if this is the case for you.<\/em>\n<h3><b>Step 2: Choose Your New Provider<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Compare nbn providers based on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Price for the speed tier you need<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Network quality (typical evening speeds)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer service reputation (Australian-based support is a plus)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contract terms (no lock-in is better)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inclusions (modem included, entertainment bundles, etc.)<\/span><\/li>\n<\/ul>\n<h3><b>Step 3: Sign Up with Your New Provider<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When you sign up:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Choose &#8216;Transfer existing service&#8217;: <\/b><span style=\"font-weight: 400;\">Select this option, not &#8216;New connection&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Provide your service details: <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You&#8217;ll need your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-an-avc-id\/?srsltid=AfmBOorvqDPfigxXryEEAcudatkG4beHN_cQse0z-Ez2xsmJcfT0p2CZ\">Access Virtual Circuit <em>(<\/em><\/a><\/span><\/span>AVC) ID<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Request number porting (if applicable): <\/b><span style=\"font-weight: 400;\">If you want to keep your landline number, select number porting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Choose modem option: <\/b><span style=\"font-weight: 400;\">Decide if you need a new modem from the provider or will BYO<\/span><\/li>\n<\/ul>\n<p><b>Important: <\/b><span style=\"font-weight: 400;\">Don&#8217;t cancel your old service yourself, your new provider handles this automatically during the switch.<\/span><\/p>\n<h3><b>Step 4: Wait for Activation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your new provider will:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact your old provider to initiate the transfer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Schedule the switch date<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send you a modem (if you ordered one)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notify you when the switch is happening<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Timeline: Typically 1-5 business days from signup to activation.<\/span><\/p>\n<p>**Note &#8211; on some technologies, your new provider can activate a second Port on your nbn device with the ability to have multiple nbn services running concurrently.<\/p>\n<h3><b>Step 5: Switch Day,\u00a0 Set Up Your New Service<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">On activation day:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your old service disconnects (**in some cases &#8211; see above regarding multiple services)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new service activates (usually happens within minutes)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connect your new modem (or reconfigure your existing one)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Test your connection<\/span><\/li>\n<\/ul>\n<p><b>Downtime: <\/b><span style=\"font-weight: 400;\">Usually less than an hour, sometimes just minutes. Many switches happen seamlessly with no noticeable downtime.<\/span><\/p>\n<h3><b>Step 6: Return Old Equipment (If Required)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If your old provider supplied a modem:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check if it needs to be returned (some providers require it, some don&#8217;t)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They&#8217;ll usually send a prepaid return label<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return it within the specified timeframe to avoid equipment fees<\/span><\/li>\n<\/ul>\n<h2><b>How Long Does It Take to Change NBN Providers?<\/b><\/h2>\n<table style=\"width: 100%; border-collapse: collapse;\">\n<thead>\n<tr style=\"background-color: #00b26b; color: white;\">\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Stage<\/th>\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Timeline<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Signup and processing<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Immediate (online signup takes 5-10 minutes)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">New provider contacts old provider<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">1-2 business days<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Switch scheduling<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">2-3 business days<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Activation day<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Connection switches within minutes to 1 hour<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\"><strong>Total time<\/strong><\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\"><strong>1-5 business days from signup to activation<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Factors that can affect timing:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How quickly your old provider releases the service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you&#8217;re porting a landline number (adds 1-2 days)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peak switching periods (end of month can be busier)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Public holidays or weekends<\/span><\/li>\n<\/ul>\n<h2><b>What Happens to Your Internet During the Switch?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Most people worry about losing internet access. Here&#8217;s what actually happens:<\/span><\/p>\n<h3><b>Before Switch Day<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your current internet works normally<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep using your old modem and service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nothing changes until activation day<\/span><\/li>\n<\/ul>\n<h3><b>On Switch Day<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Old service disconnects at the scheduled time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New service activates (usually within minutes)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brief downtime: typically 15-60 minutes, sometimes just seconds<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Many switches happen so quickly you barely notice<\/span><\/li>\n<\/ul>\n<h3><b>After Activation<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new service is live<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Old provider&#8217;s service is permanently disconnected**<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Final bill from old provider arrives within a few weeks<\/span><\/li>\n<\/ul>\n<h2><b>Will You Keep Your Phone Number?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Yes. If you want to keep your landline number, you can port it to your new provider.<\/span><\/p>\n<h3><b>Number Porting Process<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select &#8216;port existing number&#8217; during signup<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide your current phone number and account details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new provider handles the transfer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number porting adds 1-2 days to the switch timeline<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number transfer is free<\/span><\/li>\n<\/ul>\n<p><b>Important: <\/b><span style=\"font-weight: 400;\">Don&#8217;t cancel your old service before the number ports, cancelling first means you lose the number permanently.<\/span><\/p>\n<h2><b>Do You Need a New Modem?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It depends:<\/span><\/p>\n<table style=\"width: 100%; border-collapse: collapse;\">\n<thead>\n<tr style=\"background-color: #00b26b; color: white;\">\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Situation<\/th>\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Need New Modem?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">You own your current modem (BYO)<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">No &#8211; just reconfigure it with new provider settings<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Old provider&#8217;s modem is rented\/leased<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Yes &#8211; you&#8217;ll need to return it and get a new one<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Switching from FTTN to FTTP\/HFC<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Yes &#8211; FTTN modems (VDSL2) don&#8217;t work with FTTP\/HFC<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Old modem is outdated (WiFi 4 or older)<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Recommended &#8211; upgrade for better WiFi performance<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Staying on same connection type with compatible modem<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">No &#8211; you can keep using your current modem<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><b>Why Switch to MATE?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you&#8217;re switching providers, here&#8217;s why people choose MATE:<\/span><\/p>\n<h3><b>No Lock-In Contracts<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All MATE plans are month-to-month. No lock-in, no exit fees. Change your plan or cancel anytime without penalties.<\/span><\/p>\n<h3><b>Australian-Based Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All MATE customer support is based in Australia. No overseas call centres, no language barriers, no outsourced support.<\/span><\/p>\n<h3><b>Unlimited Data<\/b><\/h3>\n<p>All MATE nbn plans come with unlimited data so you dont have to hold back on your downloads!<\/p>\n<h3><b>Easy Switching Process<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">MATE handles the entire switch for you. We contact your old provider, manage the transfer, and get you connected with minimal downtime.<\/span><\/p>\n<h2><b>Common Mistakes to Avoid When Switching Providers<\/b><\/h2>\n<h3><b>1. Cancelling Your Old Service Before Signing Up to the New One<\/b><\/h3>\n<p><b>Don&#8217;t do this. <\/b><span style=\"font-weight: 400;\">If you cancel first, you&#8217;ll have no internet until your new service activates (which can take days). Always sign up to the new provider first, they&#8217;ll handle disconnecting the old service**.<\/span><\/p>\n<h3><b>2. Forgetting About Contract Exit Fees<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Check your current contract terms before switching. Some fixed-term contracts charge hundreds of dollars in exit fees. Factor this into your decision.<\/span><\/p>\n<h3><b>3. Not Checking Modem Compatibility<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you&#8217;re bringing your own modem, make sure it&#8217;s compatible with your nbn connection type and your new provider&#8217;s network. FTTN modems don&#8217;t work with FTTP\/HFC connections.<\/span><\/p>\n<h3><b>4. Forgetting to Port Your Phone Number<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you want to keep your landline number, you must request number porting during signup. If you forget and the service activates without porting, you&#8217;ll get a new number.<\/span><\/p>\n<h3><b>5. Not Returning Old Equipment<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If your old provider requires their modem back, return it within the specified timeframe. Missing the deadline can result in equipment fees (often $100+).<\/span><\/p>\n<h3><b>6. Switching Mid-Billing Cycle Without Planning<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Most providers charge for the full month even if you leave mid-cycle. Your new provider also bills from day one. This means you might pay two providers for part of the same month, factor this into your timing.<\/span><\/p>\n<p><!-- NBN Provider Switching FAQ Section with Accordion --><\/p>\n<div class=\"faq-section\" style=\"margin-top: 60px; padding-top: 40px; border-top: 2px solid #00b26b;\">\n<h2 style=\"color: #00b26b; margin-bottom: 30px;\">Frequently Asked Questions<\/h2>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch NBN providers if I&#8217;m on a contract?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Yes, but you might pay an early exit fee. Check your contract terms \u2014 the fee is usually the remaining months of your contract. Sometimes it&#8217;s worth paying if you&#8217;ll save more money on a better plan.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Will I lose internet access when I switch?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Usually only for 15-60 minutes during the actual switch. Many switches happen so quickly you barely notice. Your new provider will give you an activation time window.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Do I need to contact my old provider to cancel?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">No \u2014 your new provider handles this automatically. When you sign up to transfer service, the new provider contacts your old provider and manages the disconnection. You don&#8217;t need to do anything.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">How much does it cost to switch NBN providers?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Costs vary: contract exit fees (if applicable), new provider setup fees (often $0-$165), and potentially a new modem ($0-$200). MATE charges $165 for setup which includes a modem. Many providers offer setup fee waivers during promotions.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch NBN providers and change speed tiers at the same time?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Yes. When you sign up to your new provider, choose whatever speed tier you want. You&#8217;re not locked into the same speed you had before \u2014 switch providers and upgrade\/downgrade simultaneously.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">What if the switch doesn&#8217;t work on activation day?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Contact your new provider immediately. They&#8217;ll troubleshoot and fix any issues. Common problems include modem configuration errors or NBN delays \u2014 both are usually resolved within hours.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Will switching providers improve my internet speed?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Maybe. If your old provider had poor network management (causing slow evening speeds), switching to a provider with better infrastructure can help. If you&#8217;re upgrading speed tiers, you&#8217;ll definitely see improvement. But if your speed issues are due to your connection type (FTTN distance from node), switching providers won&#8217;t fix that.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch back to my old provider if I&#8217;m unhappy?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Yes, you can switch back. The process is the same as switching to any provider. However, your old provider might not offer you the same deal or pricing you had before.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Do I need a technician visit to switch providers?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Usually no. Most NBN provider switches are done remotely \u2014 no technician needed. You just swap modems and everything activates automatically. Technicians are only needed for physical line issues or new installations.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">What happens to my email address when I switch?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">If your email address is provided by your internet provider (e.g., yourname@bigpond.com), you might lose access when you switch. Before switching, migrate to a free email service like Gmail, Outlook, or ProtonMail that isn&#8217;t tied to your internet provider.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch NBN providers if I&#8217;m moving house?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Yes, but it&#8217;s easier to wait until you move. Cancel your old service at your old address (give them the required notice period), then sign up to a new provider at your new address. This way you&#8217;re not man<\/p>\n<\/details>\n<\/div>\n<p>Ready to switch to MATE? <a href=\"https:\/\/www.letsbemates.com.au\/nbn\/\">Check out our NBN plans<\/a> &#8211; no lock-in contracts, unlimited data , Australian support, and transparent pricing. We&#8217;ll handle the entire switch for you.<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Everything you need to know about switching nbn providers, how long it takes, what happens to your connection, keeping your phone number, and avoiding common mistakes. TL;DR &#8211; Quick Takeaways Yes, you can change nbn providers anytime, just check there&#8217;s no lock-in to your current provider Switching takes 1-5 business days with minimal or no&#8230;<\/p>\n","protected":false},"author":2,"featured_media":5264,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[23,29],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The easiest way to change NBN providers (step-by-step) | MATE<\/title>\n<meta name=\"description\" content=\"The process of changing nbn providers is easier than you think. 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