{"id":5262,"date":"2019-01-09T07:00:54","date_gmt":"2019-01-08T20:00:54","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/?p=5262"},"modified":"2026-05-14T13:28:29","modified_gmt":"2026-05-14T03:28:29","slug":"change-nbn-providers","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/change-nbn-providers\/","title":{"rendered":"How to Change NBN Providers: Complete Step-by-Step Guide"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">No matter how long you\u2019ve been with your current provider, you&#8217;re never stuck with them. If you\u2019re ready to switch to a better deal, our guide walks you through the whole process: how long it takes, what happens to your connection, and how to keep your phone number.<\/span><\/i><\/p>\n<h2><b>TL;DR \u2014 Quick Takeaways<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yes, you can change NBN providers anytime \u2014 there&#8217;s no lock-in to your current provider<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Switching is usually quick and often comes with minimal downtime<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You keep your landline phone number \u2014 number porting is available<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new provider handles the switch \u2014 you usually don&#8217;t need to <\/span><span style=\"font-weight: 400;\">do a thing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check for contract exit fees before switching (no-contract plans have none)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You might need a new modem, depending on the provider and connection type<\/span><\/li>\n<\/ul>\n<h2><b>Switching NBN Providers is Easier Than You Think<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Switching NBN providers is easier than most people expect, and in Australia, it\u2019s entirely your right to do it whenever you want. Whether you\u2019re paying too much, dealing with unreliable speeds, or just tired of being put on hold with an overseas call centre, a better deal is closer than you think. Here\u2019s what you need to know to avoid the common mistakes before you make the move.<\/span><\/p>\n<h2><b>Can You Change NBN Providers?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Yes. You can switch NBN providers whenever you want, regardless of:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How long you\u2019ve been with your current provider<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which NBN connection type you have: FTTP, HFC, FTTN, FTTC, Fixed Wireless<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whether you\u2019re on a contract or a month-to-month plan<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The only potential barrier is if you\u2019re on a fixed-term plan. <\/span><span style=\"font-weight: 400;\">Some services may charge<\/span><span style=\"font-weight: 400;\"> an early exit fee<\/span><span style=\"font-weight: 400;\"> if you wish to leave before your contract end date.<\/span><\/p>\n<p><b>Important: <\/b><span style=\"font-weight: 400;\">In Australia, you\u2019re never locked into the NBN itself \u2014 only to your specific provider\u2019s plan. Switching providers is a consumer right protected by telecommunications regulations.<\/span><\/p>\n<h2><b>Why Do People Change NBN Providers?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The most common reasons people switch:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Better pricing: <\/b><span style=\"font-weight: 400;\">Finding a cheaper plan with the same or better features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Poor customer service: <\/b><span style=\"font-weight: 400;\">Frustrated with long wait times or unhelpful support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Speed issues: <\/b><span style=\"font-weight: 400;\">Not<\/span><span style=\"font-weight: 400;\"> getting<\/span><span style=\"font-weight: 400;\"> the speeds promised, or experiencing constant slowdowns<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Reliability problems: <\/b><span style=\"font-weight: 400;\">Frequent dropouts or connection issues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Better inclusions: <\/b><span style=\"font-weight: 400;\">Finding plans with entertainment bundles or better perks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Contract ending: <\/b><span style=\"font-weight: 400;\">Taking the opportunity to shop around when a contract expires<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transparency: <\/b><span style=\"font-weight: 400;\">Seeking providers with clearer billing and no hidden fees<\/span><\/li>\n<\/ul>\n<h2><b>How to Change NBN Providers: Step-by-Step Process<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Switching is straightforward. Here\u2019s exactly what to do:<\/span><\/p>\n<h3><b>Step 1: Check for Contract Exit Fees<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Before switching, check if you&#8217;re on a fixed-term contract:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to your current provider&#8217;s account portal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Look for your contract end date and early exit fees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Calculate if the exit fee is worth paying; sometimes, <\/span><span style=\"font-weight: 400;\">savings on a better plan outweigh the cost<\/span><\/li>\n<\/ul>\n<h3><b>Step 2: Choose Your New Provider<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Compare NBN providers based on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Price for the speed tier you need<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Network quality (typical evening speeds)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer service reputation (Australian-based support is a plus)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contract terms (no lock-in is better)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inclusions, <\/span><span style=\"font-weight: 400;\">whether it comes with a <\/span><span style=\"font-weight: 400;\">modem, an entertainment bundle <\/span><span style=\"font-weight: 400;\">or any other extras<\/span><\/li>\n<\/ul>\n<h3><b>Step 3: Sign Up with Your New Provider<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When you sign up:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Choose &#8216;Transfer existing service&#8217;: <\/b><span style=\"font-weight: 400;\">Select this option if it&#8217;s available, not &#8216;New connection&#8217;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Provide your service details: <\/b><span style=\"font-weight: 400;\">You&#8217;ll need your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-an-avc-id\/\">AVC ID<\/a> which is a unique code that identifies your active NBN connection <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Request number porting (if applicable): <\/b><span style=\"font-weight: 400;\">If you want to keep your landline number, select number porting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Choose modem option: <\/b><span style=\"font-weight: 400;\">Decide if you need a new modem from <\/span><span style=\"font-weight: 400;\">your new <\/span><span style=\"font-weight: 400;\">provider, or <\/span><span style=\"font-weight: 400;\">whether your own will do<\/span><\/li>\n<\/ul>\n<p><b>Important: <\/b><span style=\"font-weight: 400;\">Sometimes you MAY need to <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/do-i-need-to-cancel-my-previous-provider\/\">cancel your old service<\/a> yourself, but ensure you don&#8217;t do it too early.<\/span><\/p>\n<h3><b>Step 4: Wait for Activation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your new provider will:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Initiate the transfer through NBN<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Schedule the switch date (if you&#8217;ve asked to make the transfer on a specific date)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send you a modem (if you<\/span><span style=\"font-weight: 400;\">\u2019ve<\/span><span style=\"font-weight: 400;\"> ordered one)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notify you when the switch is happening<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Timeline: Typically 1-3 business days maximum from signup to activation, but often occurs within minutes.<\/span><\/p>\n<h3><b>Step 5: Switch Day \u2014 Set Up Your New Service<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">On activation day:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your old service disconnects<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new service activates (usually happens within minutes)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connect your new modem (or reconfigure your existing one)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update your devices with your new WiFi password (if you ordered a new modem, if not, your existing WiFi details will remain the same)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Test your connection <\/span><span style=\"font-weight: 400;\">by searching a webpage or streaming a show<\/span><\/li>\n<\/ul>\n<p><b>Downtime: <\/b><span style=\"font-weight: 400;\">Usually less than an hour, sometimes just minutes. Many switches happen seamlessly with no noticeable <\/span><span style=\"font-weight: 400;\">delay<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Step 6: Return Old Equipment (If Required)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If your old provider supplied a modem:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check if it needs to be returned (some providers require it, some don&#8217;t)<\/span><\/li>\n<\/ul>\n<h2><b>How Long Does It Take to Change NBN Providers?<\/b><\/h2>\n<table style=\"width: 100%; border-collapse: collapse;\">\n<thead>\n<tr style=\"background-color: #00b26b; color: white;\">\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Stage<\/th>\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Timeline<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Signup and processing<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Immediate (online signup takes a few minutes)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Initiate the transfer<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Within hours (but can take 1-3 business days)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Activation day<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Connection switches within minutes to 1 hour<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\"><strong>Total time<\/strong><\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\"><strong>1-3 business days from signup to activation, but often much sooner<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Factors that can affect timing:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How quickly your old provider releases the service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you&#8217;re porting a landline number (this is a <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/why-does-it-take-so-long-to-keep-my-existing-landline-number-on-nbn\/\">lengthy process<\/a>)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peak switching periods (the end of the month can be busier)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Public holidays or weekends<\/span><\/li>\n<\/ul>\n<h2><b>What Happens to Your Internet During the Switch?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Most people worry about losing internet access. Here\u2019s what actually happens:<\/span><\/p>\n<h3><b>Before Switch Day<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your current internet works normally<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep using your old modem and service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nothing changes until activation day<\/span><\/li>\n<\/ul>\n<h3><b>During Switch<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Old service disconnects<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New service activates (usually within minutes)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brief downtime: typically 15-60 minutes, sometimes just seconds<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Many switches happen so quickly <\/span><span style=\"font-weight: 400;\">that <\/span><span style=\"font-weight: 400;\">you barely notice<\/span><\/li>\n<\/ul>\n<h3><b>After Activation<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new service is live<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your previous<\/span><span style=\"font-weight: 400;\"> provider&#8217;s service is permanently disconnected (if a transfer was selected &#8211; it&#8217;s always best to double check with your previous provider)<\/span><\/li>\n<\/ul>\n<p><b>Pro tip: <\/b><span style=\"font-weight: 400;\">Schedule your switch or submit a transfer for a time when you <\/span><span style=\"font-weight: 400;\">can afford a brief outage. If you work from home, e<\/span><span style=\"font-weight: 400;\">arly evening or weekends <\/span><span style=\"font-weight: 400;\">may be your best option<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>Will You Keep Your Phone Number?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Yes \u2014 if you want to <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/can-i-keep-my-existing-landline-telephone-number-on-nbn\/\">keep your landline number<\/a>, you can port it to your new provider<\/span><span style=\"font-weight: 400;\">, typically for free if you\u2019re bundling your services together.<\/span><\/p>\n<h3><b>Number Porting Process<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select &#8216;port existing number&#8217; during signup<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide your current phone number and account details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your new provider handles the transfer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Porting your number may delay your NBN switch, depending on the provider&#8217;s process<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number transfer is usually free<\/span><\/li>\n<\/ul>\n<p><b>Important: <\/b><span style=\"font-weight: 400;\">Don&#8217;t cancel your old service before the number ports \u2014 cancelling first means you lose the number permanently.<\/span><\/p>\n<h2><b>Do You Need a New Modem?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It depends:<\/span><\/p>\n<table style=\"width: 100%; border-collapse: collapse;\">\n<thead>\n<tr style=\"background-color: #00b26b; color: white;\">\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Situation<\/th>\n<th style=\"padding: 12px; text-align: left; border: 1px solid #e5e5e5;\">Need New Modem?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">You own your current modem (BYO)<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">No \u2014 just reconfigure it with your new provider\u2019s settings<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Old provider&#8217;s modem is rented\/leased<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Likely &#8211; you may need to return it and get a new one<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Switching from FTTN to FTTP\/HFC<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Likely &#8211; Some FTTN modems (VDSL2) won&#8217;t work with FTTP\/HFC<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Your old modem is outdated (Wi-Fi 4 or older)<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Recommended &#8211; upgrade for better WiFi performance<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">Your staying on same connection type with compatible modem<\/td>\n<td style=\"padding: 12px; border: 1px solid #e5e5e5;\">No &#8211; you can keep using your current modem<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Pro tip: <\/b><span style=\"font-weight: 400;\">Many providers include modems in their<\/span> <span style=\"font-weight: 400;\">setup fees<\/span><span style=\"font-weight: 400;\">, which <\/span><span style=\"font-weight: 400;\">is often cheaper than buying a compatible modem yourself.<\/span><\/p>\n<h2><b>Why Switch to MATE?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Looking for a provider worth switching to? Here&#8217;s what makes MATE different:<\/span><\/p>\n<h3><b>No Lock-In Contracts<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All MATE plans are month-to-month.<\/span><span style=\"font-weight: 400;\"> There are n<\/span><span style=\"font-weight: 400;\">o lock-in <\/span><span style=\"font-weight: 400;\">contracts or<\/span><span style=\"font-weight: 400;\"> exit fees, <\/span><span style=\"font-weight: 400;\">and you can c<\/span><span style=\"font-weight: 400;\">hange your plan or cancel anytime without penalties.<\/span><\/p>\n<h3><b>Telstra Wholesale Network<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019re an MVNO (Mobile Virtual Network Operator). This means you get access to Telstra\u2019s 4G and 5G network while getting more competitive prices.<\/span><\/p>\n<h3><b>Australian-Based Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All MATE customer support is based in Australia. No overseas call centres, no language barriers, no outsourced support.<\/span><\/p>\n<h3><b>Transparent Pricing<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">What you see is what you pay. No hidden fees, no surprise charges, no bill shock.<\/span><\/p>\n<h3><b>Easy Switching Process<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">MATE handles the switch for you. We initiate the transfer, and get you connected with minimal downtime.<\/span><\/p>\n<h2><b>Common Mistakes to Avoid When Switching Providers<\/b><\/h2>\n<h3><b>1. Cancelling Your Old Service Before Signing Up to the New One<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you cancel first, you\u2019ll have no internet until your new service activates (which can take days). Always sign up for the new provider first \u2014 they\u2019ll handle disconnecting the old service.<\/span><\/p>\n<h3><b>2. Forgetting About Contract Exit Fees<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Check your current contract terms before switching. Some fixed-term contracts charge hundreds of dollars in exit fees. Factor this into your decision.<\/span><\/p>\n<h3><b>3. Not Checking Modem Compatibility<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you&#8217;re bringing your own modem, make sure it&#8217;s compatible with your NBN connection type and your new provider&#8217;s network.<\/span><\/p>\n<h3><b>4. Forgetting to Port Your Phone Number<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you want to keep your landline number, you must request number porting during signup. If you forget and the service activates without porting, you\u2019ll <\/span><span style=\"font-weight: 400;\">be forced to get <\/span><span style=\"font-weight: 400;\">a new number.<\/span><\/p>\n<h3><b>5. Not Returning Old Equipment<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If your old provider requires their modem back, return it within the specified timeframe. Missing the deadline can result in equipment fees.<\/span><\/p>\n<h3><b>6. Switching Mid-Billing Cycle Without Planning<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Most providers charge for the full billing cycle regardless of when you leave, so if you can, time your switch for the last week of the month to avoid paying for two providers at once.<\/span><\/p>\n<p><!-- NBN Provider Switching FAQ Section with Accordion --><\/p>\n<div class=\"faq-section\" style=\"margin-top: 60px; padding-top: 40px; border-top: 2px solid #00b26b;\">\n<h2 style=\"color: #00b26b; margin-bottom: 30px;\">Frequently Asked Questions<\/h2>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch NBN providers if I&#8217;m on a contract?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Yes, but you may need to pay an early exit fee. Check your contract terms \u2014 the fee is usually based on the number of months remaining.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Will I lose internet access when I switch?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Usually only for 15-60 minutes during the actual switch. Many switches happen so quickly you barely notice. Your new provider may give you an activation time window.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Do I need to contact my old provider to cancel?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Usually not \u2014 your new provider handles the process provided you request to transfer your service and not activate a new connection. It&#8217;s always worth double checking with your current provider before switching.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">How much does it cost to switch NBN providers?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Costs vary and depend on the terms of your providers. You may be required to pay for contract exit fees (if applicable), new provider setup fees, and potentially a new modem.<br \/>\nAny time you\u2019re looking to transfer services, look for extra deals, as some carriers may waive setup fees during promotional periods.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch NBN providers and change speed tiers at the same time?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Some carriers consider changing plans, breaking your contract, and require you to pay additional fees. MATE has no lock-in contracts. That means you are free to upgrade to a faster service or jump to a slower plan without penalty.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">What if the switch doesn&#8217;t work on activation day?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Contact your new provider immediately. They&#8217;ll troubleshoot and fix any issues. In most cases, it usually occurs because of modem configuration errors or NBN delays \u2014 both are usually resolved within hours.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Will switching providers improve my internet speed?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Maybe. If your old provider had poor network management, causing slow evening speeds, switching to a provider with better infrastructure can help. If you\u2019re upgrading to a higher speed tier, you&#8217;ll definitely see improvement.<br \/>\nHowever, if your speed issues are due to your connection type (FTTN distance from the node), or you have a service that can\u2019t support the number of connected devices, switching providers won\u2019t fix that.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch back to my old provider if I&#8217;m unhappy?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Yes, you can switch back. The process is the same as switching to any provider. However, your old provider might not offer you the same deal or pricing you had before.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Do I need a technician visit to switch providers?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Usually no. Most NBN provider switches are done remotely \u2014 no technician needed. You just swap modems and everything activates automatically. Technicians are only needed for physical line issues or new installations.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">What happens to my email address when I switch?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">If your email address is provided by your internet provider (e.g., yourname@bigpond.com), you might lose access when you switch. Before switching, migrate to a free email service like Gmail, Outlook, or ProtonMail that isn&#8217;t tied to your internet provider.<\/p>\n<\/details>\n<details style=\"margin-bottom: 20px; border: 1px solid #ddd; border-radius: 5px; padding: 15px;\">\n<summary style=\"cursor: pointer; font-weight: bold; color: #00b26b; font-size: 18px;\">Can I switch NBN providers if I&#8217;m moving house?<\/summary>\n<p style=\"margin-top: 15px; color: #666; line-height: 1.6;\">Yes, but it\u2019s easier to wait until you move, especially if you want to avoid paying for separate services. Simply contact your new provider to manage the transfer, and request that they schedule it on a specific date.<\/p>\n<\/details>\n<\/div>\n<p>Ready to switch to MATE? <a href=\"https:\/\/www.letsbemates.com.au\/nbn\/\">Check out our NBN plans<\/a> &#8211; no lock-in contracts, unlimited data , Australian support, and transparent pricing. We&#8217;ll handle the entire switch for you.<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>No matter how long you\u2019ve been with your current provider, you&#8217;re never stuck with them. If you\u2019re ready to switch to a better deal, our guide walks you through the whole process: how long it takes, what happens to your connection, and how to keep your phone number. TL;DR \u2014 Quick Takeaways Yes, you can&#8230;<\/p>\n","protected":false},"author":2,"featured_media":5264,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[23,29],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The easiest way to change NBN providers (step-by-step) | MATE<\/title>\n<meta name=\"description\" content=\"The process of changing nbn providers is easier than you think. 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