{"id":4999,"date":"2021-12-21T07:00:14","date_gmt":"2021-12-20T20:00:14","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/?p=4999"},"modified":"2026-05-25T16:44:10","modified_gmt":"2026-05-25T06:44:10","slug":"how-to-minimise-internet-interruption-when-moving-house","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/how-to-minimise-internet-interruption-when-moving-house\/","title":{"rendered":"How to get your internet sorted when moving house"},"content":{"rendered":"<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">TL;DR \u2014 Quick Takeaways<\/h2>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Book your internet move at least 2\u20134 weeks before moving day so its locked in.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Check your new address for NBN availability before you assume it&#8217;s connected.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Your provider needs your new address, move date, and current account details to get started.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">There&#8217;s almost always some downtime, the goal is keeping it to hours, not days.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Moving is a great time to reassess your plan and switch providers if you&#8217;ve been meaning to.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">MATE offers no lock-in NBN plans, so you can start fresh without being tied in.<\/li>\n<\/ul>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Why internet setup gets messy during a move<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Moving house is one of those situations where everyone focuses on the big stuff, the removalists, the bond, the address changes and internet ends up as a last-minute afterthought.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Then you arrive at your new place, boxes everywhere, and the Wi-Fi doesn&#8217;t work. Not ideal.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The problem is that setting up internet at a new address isn&#8217;t instant. It involves disconnecting your service at the old place, checking what&#8217;s available at the new one, booking a connection, and sometimes waiting for a technician. Each of those steps takes time, and if you&#8217;ve left it late, those steps stack up.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The good news is that if you plan a few weeks ahead, most of this is pretty straightforward.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">How far in advance should you organise your internet?<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>At least 2\u20134 weeks before your move date.<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">nbn Co have connection queues, especially in busy moving periods (end of month, school holidays, summer), the wait for a technician visit or service transfer can blow out. If you leave it until moving week, you&#8217;re gambling on availability.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The earlier you lock in your moving date, the earlier you can get a connection appointment booked. If you don&#8217;t need a tech to visit, then your ahead of the game.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;re moving to a brand new address (new development, recently built property), lead times can be longer. In some cases, if the NBN infrastructure hasn&#8217;t been fully commissioned at the property, you may be waiting weeks so it&#8217;s worth checking early.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Step 1: Check if your new address is NBN-ready<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Don&#8217;t assume. Not every Australian address has an active NBN connection waiting to go.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.mate.com.au\/nbn\/\">Check your new address on the MATE website<\/a> before you do anything else. This tells you:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Whether NBN is available at the address<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">What connection type is there (FTTP, FTTN, FTTC, HFC, Fixed Wireless, or Sky Muster)<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Whether a new connection needs to be built<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Why does the connection type matter? Because it affects what speeds you can realistically get and whether a technician needs to visit. FTTP (fibre to the premises) is the best setup, but many Australians still have FTTN or HFC, which use older infrastructure for the final stretch to your home.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\">What if NBN isn&#8217;t available at the new address?<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">This happens in some regional areas, new estates still being rolled out, or addresses that haven&#8217;t been registered in the NBN database yet. Options include:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Fixed wireless<\/strong> &#8211; for regional and rural areas not on standard NBN<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>5G home internet<\/strong>\u00a0 &#8211; where coverage is available, this is increasingly a solid alternative but probably more expensive<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Waiting for the connection to be provisioned<\/strong> &#8211; sometimes a simple admin fix, sometimes a longer wait<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;re unsure, contact MATE and they can check the address directly.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Step 2: Decide whether to stay with your current provider or switch<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Moving house is one of the best times to reassess your internet plan. You&#8217;re already going through a disconnection\/reconnection process either way, so if you&#8217;ve been putting off switching, this is the moment.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\">Staying with your current provider<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;re happy with your service and plan, just let them know you&#8217;re moving. You&#8217;ll need to give them:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Your new address<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Your move-out date from the current property<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Your preferred connection date at the new address<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Ask them specifically about any fees for disconnection, transfer, or reconnection. Some providers charge for this; MATE doesn&#8217;t. Worth knowing before you assume it&#8217;s all included.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\">Switching providers<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;ve been meaning to switch, maybe your current provider has been unreliable, or you&#8217;re paying more than you should be, this is the clean break to do it.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">When you sign up with a new provider like MATE, the process is:<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Check address availability<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><a href=\"https:\/\/www.letsbemates.com.au\/nbn\/\">Pick your plan<\/a><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Book your connection date<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Your new provider handles the line transfer, you don&#8217;t need to cancel with your old provider separately (MATE does this as part of the transfer)<\/li>\n<\/ol>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Note:<\/strong> If you&#8217;re mid-contract with your current provider, check whether exit fees apply for ending the contract early. MATE&#8217;s plans are all no lock-in, so if you switch to us you won&#8217;t be in that situation again.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.mate.com.au\/nbn\/\">See MATE&#8217;s NBN plans \u2192<\/a>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Step 3: Book your connection date<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once you&#8217;ve picked your provider, book the connection date as close to your move-in date as possible.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">A few things to know:<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>You can book in advance.<\/strong> Most providers let you schedule a connection date weeks out. Do this as soon as you have a confirmed moving date, don&#8217;t wait until you&#8217;ve moved in.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Technician visits aren&#8217;t always required.<\/strong> If your new address already has an active NBN connection (i.e., the previous tenants had NBN), your service may be able to be remotely activated. No one needs to come out.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>If a technician is required<\/strong>, someone needs to be home during the appointment window. These are usually 4-hour windows (e.g., 8am\u201312pm). Plan your moving day around this if you can.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Connection windows are usually business days.<\/strong> Saturday appointments exist but are limited. If you&#8217;re moving on a weekend, your connection might be the following Monday or Tuesday.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Step 4: Plan for the gap (you&#8217;ll probably have one)<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Be realistic: there&#8217;s almost always a period of no internet between moving out and getting connected at the new place.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">A few ways to cover the gap:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Mobile data hotspot<\/strong> \u2014 most people have enough data on their phone plan to cover a day or two of basic usage. For working from home, this gets painful fast, so keep the gap short.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>MATE mobile plans<\/strong> \u2014 if you&#8217;re already on MATE mobile, you&#8217;ve got a backup. MATE uses the Telstra Wholesale Mobile Network, which covers more than 98.8% of the Australian population, so you&#8217;re unlikely to be stuck without signal.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Caf\u00e9 or library Wi-Fi<\/strong> \u2014 not great for video calls but fine for emails and basic tasks.<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you work from home and can&#8217;t afford downtime, try to arrange your move so the old service runs until the day you move out, and the new service is booked for the morning after you move in.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Step 5: Set up your modem at the new place<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">When your new connection is active, setting up your modem is usually straightforward. But a few things trip people up:<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Where you put your modem matters.<\/strong> Put it in a central location, off the floor, away from thick walls and other electronics. This affects your Wi-Fi range and speed throughout the house. It&#8217;s worth spending 10 minutes on this rather than just plugging it in where the cable happens to be.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Check which wall socket to use.<\/strong> In older homes especially, there may be multiple phone or data points but only one that&#8217;s actually connected to the NBN entry point. If you plug into the wrong one, the modem won&#8217;t connect.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Give it time to sync.<\/strong> When you first plug in a new modem or reconnect a service, it can take 10\u201315 minutes for everything to establish. Don&#8217;t panic if it doesn&#8217;t come up immediately.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Your Wi-Fi name and password.<\/strong> If MATE sent you a new modem, your default Wi-Fi name and password are on the sticker on the back of the modem. You can change these once you&#8217;re connected.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">What to do if your internet isn&#8217;t working on connection day<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If your service was supposed to go live and it hasn&#8217;t, here&#8217;s what to try before calling support:<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Check the NBN connection box<\/strong> (usually on an outside wall or in a cupboard) it should have a steady power light<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Restart your modem<\/strong> \u2014 unplug it, wait 30 seconds, plug it back in<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Check the correct wall socket<\/strong> \u2014 make sure you&#8217;re plugged into the right data point<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Check for NBN outages<\/strong> \u2014 MATE&#8217;s website shows any known outages in your area<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Contact MATE support<\/strong> \u2014 if none of the above sorts it, our Australian-based team can run a line check and escalate to NBN Co if needed<\/li>\n<\/ol>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Is moving house a good time to upgrade your NBN speed?<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Yes, and here&#8217;s a practical reason to think about it: your usage probably changes when you move.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;re moving from a one-bedroom apartment to a family home, you might suddenly have more people on the network. If you&#8217;re starting to work from home more, a faster plan makes a real difference for video calls and uploading large files.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">MATE&#8217;s NBN plans range from NBN 25 right up to NBN 2000, with no lock-in contracts on all of them. So if you sign up on a lower speed and find it&#8217;s not enough, you can upgrade anytime without penalties.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.mate.com.au\/nbn\/\">Compare MATE&#8217;s NBN plans \u2192<\/a>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Moving house checklist: internet edition<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Print this out or screenshot it before your move.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>4+ weeks out:<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Confirm your moving date<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Check NBN availability at new address<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Decide: stay with current provider or switch?<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Contact provider and book connection date<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>1\u20132 weeks out:<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Confirm your connection appointment<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Check if a technician visit is required (and arrange to be home)<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Make sure your modem is packed and accessible on moving day<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Set up a mobile hotspot plan for the gap period if needed<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Moving day:<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Be home for any technician appointment<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Plug modem into correct wall socket at new place<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Allow 15 minutes for the service to sync before troubleshooting<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>After moving in:<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Test speeds at different points in the house<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Reposition modem if Wi-Fi is weak in certain rooms<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><input disabled=\"disabled\" type=\"checkbox\" \/> Update your address with MATE (account settings or via support)<\/p>\n<p>&nbsp;<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n<p><!-- Visible FAQ Section --><\/p>\n<h2>Frequently Asked Questions<\/h2>\n<h3>How long does it take to set up internet at a new address?<\/h3>\n<p>It depends on whether a technician visit is needed. If the previous tenants had an active NBN connection and the technology type is the same, it can sometimes be done remotely in a day or two. If a technician is required, allow 5\u201310 business days at minimum, and more if you&#8217;re moving during a busy period.<\/p>\n<h3>Do I need to cancel my internet before moving?<\/h3>\n<p>No \u2014 don&#8217;t cancel first. Contact your provider (or your new provider) and tell them you&#8217;re moving. They&#8217;ll handle the transfer or disconnection as part of the process. Cancelling first can cause complications and potentially delay your reconnection.<\/p>\n<h3>Will I be charged for disconnecting and reconnecting my internet when I move?<\/h3>\n<p>It depends on your provider. Some charge reconnection fees, some don&#8217;t. MATE doesn&#8217;t charge a cancellation fee on NBN plans (no lock-in), and the $165 setup fee covers the modem and connection for new services. If you&#8217;re transferring from a previous address with MATE, speak to our team about what applies.<\/p>\n<h3>Can I take my modem with me when I move house?<\/h3>\n<p>Yes \u2014 your modem travels with you. As long as it&#8217;s compatible with the connection type at your new address, you can use it. If your new address has a different NBN technology type (e.g., you&#8217;re moving from an HFC area to an FTTP area), you may need a new modem. MATE&#8217;s team can advise before you move.<\/p>\n<h3>What if I&#8217;m moving to a new development where NBN isn&#8217;t connected yet?<\/h3>\n<p>New estates sometimes have NBN infrastructure built but not yet active, or it may still be under construction. In this case, 5G home internet or a mobile broadband solution can cover you in the interim. Contact MATE and we&#8217;ll tell you exactly what&#8217;s available at the address.<\/p>\n<h3>Can I keep my NBN plan if I&#8217;m switching to a different connection type?<\/h3>\n<p>Your plan speed stays the same, but the physical connection type at your new address may affect the speeds you can actually achieve. For example, if you had FTTP and you&#8217;re moving to FTTN, your maximum attainable speed may be lower. MATE will let you know if this is the case and help you find the right plan for your new connection.<\/p>\n<h3>How do I connect multiple devices at a new house?<\/h3>\n<p>Once your modem is set up and the service is active, it works the same as any home Wi-Fi. Connect devices via the Wi-Fi name and password on the back of your modem, or use an ethernet cable for a wired connection \u2014 which is better for desktop PCs and smart TVs.<\/p>\n<h3>What&#8217;s the best NBN speed for a family home?<\/h3>\n<p>For a household of 3\u20135 people with multiple devices streaming, gaming, and video calling simultaneously, NBN 100 is a solid starting point. If someone works from home regularly or you&#8217;re doing large uploads, NBN 250 or higher makes a noticeable difference. MATE&#8217;s no lock-in plans mean you can try a speed tier and upgrade if it&#8217;s not enough.<\/p>\n<h3>What if my Wi-Fi is slow after moving in?<\/h3>\n<p>First, check where your modem is positioned \u2014 central, elevated, and away from walls and electronics makes a big difference. Then check if it&#8217;s a speed issue (run a speed test via ethernet cable) or a Wi-Fi coverage issue. If coverage is the problem in a larger home, a mesh Wi-Fi system or Wi-Fi extender can help. If speeds are genuinely low, contact MATE and we&#8217;ll run a line check.<\/p>\n<h3>Does MATE have lock-in contracts for NBN?<\/h3>\n<p>No. All MATE NBN plans are month-to-month. You can cancel, upgrade, or downgrade anytime without exit fees. That makes moving house a lot simpler \u2014 you&#8217;re not locked into a plan that doesn&#8217;t suit your new place.<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>TL;DR \u2014 Quick Takeaways Book your internet move at least 2\u20134 weeks before moving day so its locked in. Check your new address for NBN availability before you assume it&#8217;s connected. Your provider needs your new address, move date, and current account details to get started. There&#8217;s almost always some downtime, the goal is keeping&#8230;<\/p>\n","protected":false},"author":2,"featured_media":5001,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[23],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to get your internet sorted when moving house | MATE<\/title>\n<meta name=\"description\" content=\"Everything you need to know about keeping your internet connected when you move \u2014 how far in advance to book, what to check at your new address, what causes delays, and how to avoid being stuck without Wi-Fi on day one.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/how-to-minimise-internet-interruption-when-moving-house\/\" 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