{"id":27302,"date":"2025-06-19T17:35:17","date_gmt":"2025-06-19T07:35:17","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?p=27302"},"modified":"2025-06-19T17:36:30","modified_gmt":"2025-06-19T07:36:30","slug":"important-scam-alert","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/important-scam-alert\/","title":{"rendered":"Important scam alert \u2013 We don&#8217;t cold call"},"content":{"rendered":"<p>We&#8217;ve been made aware that some individuals are impersonating MATE and making unsolicited cold calls to Australians, falsely offering discounted nbn plans or requesting personal details. These calls are <strong>not<\/strong> from us.<\/p>\n<p><strong>MATE does not and has never engaged in cold calling.<\/strong> We don\u2019t outsource to overseas call centres, and we don\u2019t make unsolicited calls to try to sell you services.<\/p>\n<p>If you receive a call claiming to be from MATE but it doesn&#8217;t feel right &#8211; trust your gut.<\/p>\n<h3>How to spot a scam call pretending to be MATE<\/h3>\n<ul>\n<li>\ud83d\udeab The caller says they&#8217;re from \u201cthe nbn\u201d and asks you to switch plans or confirm personal info<\/li>\n<li>\ud83d\udeab They use aggressive sales tactics or offer unrealistic prices<\/li>\n<li>\ud83d\udeab They promise repeated discounts but won\u2019t send any email confirmation<\/li>\n<li>\ud83d\udeab They call from a number that\u2019s <strong>not<\/strong> listed below<\/li>\n<\/ul>\n<h3>\u2705 What to look for if it really is us<\/h3>\n<p>All legitimate calls from MATE will come from this number:<\/p>\n<p><strong style=\"font-size: 18px; color: #00b26b;\">02 8381 0222<\/strong><\/p>\n<p>If it\u2019s not from that number, it\u2019s not us.<\/p>\n<h3>What to do if you\u2019re contacted by a scammer<\/h3>\n<ul>\n<li>\u274c Don\u2019t share any personal or payment details<\/li>\n<li>\ud83d\udcf5 Hang up and block the number<\/li>\n<li>\ud83d\udee1\ufe0f Report the call to <a href=\"https:\/\/www.scamwatch.gov.au\/report-a-scam\" target=\"_blank\" rel=\"noopener\">Scamwatch<\/a><\/li>\n<\/ul>\n<div style=\"margin-top: 1em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\"><strong>\ud83d\udca1 Tip:<\/strong> Want to reduce scam calls in general? <a href=\"https:\/\/www.letsbemates.com.au\/mate\/reducing-scam-calls\/\" target=\"_blank\" rel=\"noopener\">Check out our guide to reducing scam calls<\/a> for simple tips that can help protect your number.<\/div>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e0f2ff; border-left: 5px solid #0071bc; border-radius: 6px;\" role=\"note\" aria-label=\"Support tip\"><strong>\ud83d\udcac Need help?<\/strong> If you&#8217;re unsure whether a call claiming to be from MATE is legitimate, please <a style=\"color: #0071bc;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\" target=\"_blank\" rel=\"noopener\">contact our support team<\/a>.<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve been made aware that some individuals are impersonating MATE and making unsolicited cold calls to Australians, falsely offering discounted nbn plans or requesting personal details. These calls are not from us. MATE does not and has never engaged in cold calling. We don\u2019t outsource to overseas call centres, and we don\u2019t make unsolicited calls&#8230;<\/p>\n","protected":false},"author":3,"featured_media":15911,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[22],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Beware of Scam Calls \u2013 MATE Will Never Cold Call You<\/title>\n<meta name=\"description\" content=\"Received a suspicious call claiming to be from MATE or the nbn? We never cold call or use overseas call centres. 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