{"id":20146,"date":"2023-11-27T11:55:27","date_gmt":"2023-11-27T00:55:27","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?p=20146"},"modified":"2023-12-04T10:26:58","modified_gmt":"2023-12-03T23:26:58","slug":"grace-ai","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/grace-ai\/","title":{"rendered":"Say hello to Grace: Our AI customer service at MATE"},"content":{"rendered":"<p>At MATE, we are constantly improving our customer service. You might have noticed Grace, our AI team member! She\u2019s super helpful!<\/p>\n<p>We made Grace with our friends at <strong><a href=\"https:\/\/clevertar.com\/\">Clevertar<\/a><\/strong>. She&#8217;s been talking to lots of customers and is now the first one to say hello when you need help or want to buy something. Grace makes it easy to get the answers you want, 24\/7.<\/p>\n<h2>How Grace AI Started<\/h2>\n<p>We wanted to make a super smart helper, so we teamed up with <strong><a href=\"https:\/\/clevertar.com\/\">Clevertar<\/a><\/strong>, an Australian-based team of AI experts. We worked together to make Grace. Grace has been around now for a few years. Her major update a few months ago was so good that she\u2019s now the first point of contact for all enquiries.<\/p>\n<h2>What Grace Can Do<\/h2>\n<p>She helps you, our customers.<\/p>\n<p>She can help you sign up, help raise a fault if you\u2019re having issues, answer questions about our plans, or help with billing on your account. All sorts! And Grace is always there, day or night, to give you answers to the most commonly asked questions!<\/p>\n<h2>Why the name Grace?<\/h2>\n<p>We designed Grace to help everyone, all the time. This reminds our co-CEO\u2019s of their mum, who is always helping everyone, whether making food, looking after the grandkids, or offering support for whoever needs it. Our CEOs named Grace after their mum, in recognition of what a helpful person she is.<\/p>\n<h2>How Grace Works<\/h2>\n<p>Grace is built with some really cool AI technology, thanks to our partnership with <strong><a href=\"https:\/\/clevertar.com\/\">Clevertar<\/a><\/strong>. Grace knows everything about MATE, and she\u2019s funny too! Grace has learning technology to help her understand and remember what customers say, so she gets better at helping every day.<\/p>\n<p>Grace is a very important helper at MATE. She&#8217;s a big step in helping us deliver services with the customer service you deserve.<\/p>\n<a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">Come and chat with Grace on our website!<\/a> She&#8217;s ready to help you today!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At MATE, we are constantly improving our customer service. You might have noticed Grace, our AI team member! She\u2019s super helpful! We made Grace with our friends at Clevertar. She&#8217;s been talking to lots of customers and is now the first one to say hello when you need help or want to buy something. Grace&#8230;<\/p>\n","protected":false},"author":3,"featured_media":20151,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[42,350,351,352,353,354,355],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Say hello to Grace: Our AI customer service at MATE | MATE<\/title>\n<meta name=\"description\" content=\"We partnered with Clevertar to create Grace, an AI customer service bot that is so good she&#039;s now our first point of contact!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/grace-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Say hello to Grace: Our AI 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