{"id":19814,"date":"2024-05-27T13:38:21","date_gmt":"2024-05-27T03:38:21","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?p=19814"},"modified":"2024-08-09T16:45:19","modified_gmt":"2024-08-09T06:45:19","slug":"how-to-setup-your-netcomm-nf20-modem-for-nbn","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/how-to-setup-your-netcomm-nf20-modem-for-nbn\/","title":{"rendered":"How to setup your NetComm NF20 modem for nbn"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":19830,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[90,92,93,94,95],"tags":[],"acf":{"steps_rep":[{"label":"Get online with MATE Connect (IPoE)","content":"<p><strong>This guide covers the configuration of the NetComm NF20 for nbn connection types <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-premises-fttp\/\">Fibre to the Premises (FTTP)<\/a>, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-hybrid-fibre-coaxial-hfc\/\">Hybrid Fibre Coaxial (HFC)<\/a>, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-curb-fttc\/\">Fibre to the Curb (FTTC)<\/a> and <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fixed-wireless\/\">Fixed Wireless<\/a>.<\/strong><\/p>\n<p><strong>To set up the NetComm NF20 for nbn <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-node-fttn\/\">Fibre to the Node (FTTN)<\/a> or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-building-fttb\/\">Fibre to the Building (FTTB)<\/a>, refer to our <a href=\"https:\/\/www.letsbemates.com.au\/mate\/guide-netcomm-nf17acv-modem-nbn-fttn\/\">FTTN\/B setup guide for the NetComm NF20<\/a>.<\/strong><\/p>\n<hr \/>\n<p>When you have received your activation email from us, you can proceed with configuring your modem\/router to connect to the internet.<\/p>\n<h4>Step 1<\/h4>\n<p>Ensure your modem\/router is plugged in to the wall and powered ON. Once your device has powered on, perform a HARD RESET to clear any previous ISP settings. To perform a hard reset:<\/p>\n<ul>\n<li>Locate the small &#8216;RESET&#8217; hole on your device.<\/li>\n<li>Insert a small pin into the &#8216;RESET&#8217; hole, and hold for 10 seconds, ensuring you are toggling the button inside.<\/li>\n<li>You should see your device&#8217;s lights flicker or toggle. Your device will begin the reset sequence &#8211; allow up to 5 MINUTES for this to take place.<\/li>\n<\/ul>\n<p>Once your device has finished performing the reset sequence, you will now need to plug an RJ-45 ethernet cable from the blue WAN port on the back of your modem\/router to the UNI-D port on your nbn device (as per your activation instructions).<\/p>\n<p>Your device should connect to the internet straight away, however allow up to 2 minutes for this.<\/p>\n<p><strong>If you are still offline<\/strong>, proceed to next steps below for an alternate option to try and get online.<\/p>\n<h4>Step 2<\/h4>\n<p>Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer\/laptop\/smartphone\/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.<\/p>\n<p>Connect to the Wi-Fi\/Wireless network of the NetComm NF20 modem on your computer\/laptop\/smartphone\/tablet. To connect to the Wi-Fi network of the NetComm NF20<\/p>\n<p>modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer\/laptop), select this network, then enter the password for this network when prompted.<\/p>\n<p>If you are unsure of the Wi-Fi password, this will be printed on the sticker on the back of the NetComm NF20 modem, underneath the barcodes.<\/p>\n<p><strong>PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE NETCOMM NF20 MODEM OR ACCESS THE MODEM GATEWAY PAGE.<\/strong><\/p>\n<p>Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow Eth ports on the back of the NetComm NF20 modem.<\/p>\n<h4>Step 3<\/h4>\n<p>Open your web browser (e.g. Google Chrome\/Internet Explorer\/Mozilla Firefox\/Microsoft Edge), enter <strong><span style=\"color: #ff0000;\">192.168.20.1<\/span><\/strong> into the address bar and press Enter.<\/p>\n<p>If successful, a login box or window should appear asking for a username and password. Enter <span style=\"color: #ff0000;\"><strong>admin<\/strong><\/span> for the username and <span style=\"color: #ff0000;\"><strong>admin<\/strong><\/span> for the password.<\/p>\n<p>If this doesn\u2019t work, the password will be printed on the sticker on the back of the NetComm NF20 modem. Enter this password.<\/p>\n<h4>Step 4<\/h4>\n<p>Once you have logged in, you will have several options listed along the left of the page.<\/p>\n<p>First, click <span style=\"color: #ff0000;\"><strong>Advanced Setup<\/strong><\/span> &gt; <span style=\"color: #ff0000;\"><strong>WAN Service<\/strong><\/span>. You will see a table in the middle. Find the &#8220;<span style=\"color: #ff0000;\"><strong>Remove<\/strong><\/span>&#8221; column of the table, and tick all boxes in the column.<\/p>\n<p>Then, tick the &#8220;<span style=\"color: #ff0000;\"><strong>Remove<\/strong><\/span>&#8221; button under the table.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19825\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/1.png\" alt=\"NetComm NF20MESH Configuration Setup 1\" width=\"1400\" height=\"574\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/1.png 1400w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/1-768x315.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p>Then click <span style=\"color: #ff0000;\"><strong>Basic Setup<\/strong><span style=\"color: #000000;\">. In the middle,<\/span><\/span>\u00a0<span style=\"color: #ff0000;\"><span style=\"color: #000000;\">choose<\/span>\u00a0<b>Ethernet WAN <\/b><\/span>Then choose <strong><span style=\"color: #ff0000;\">Next<\/span><\/strong><span style=\"color: #000000;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-23054\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/netcomm-ipoe-select.png\" alt=\"Netcomm Ipoe Select\" width=\"1180\" height=\"514\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/netcomm-ipoe-select.png 1180w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/netcomm-ipoe-select-768x335.png 768w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/><\/p>\n<p>In the middle, click <strong><span style=\"color: #ff0000;\">IP Over Ethernet (IPoE)<\/span><\/strong>. Then click <strong><span style=\"color: #ff0000;\">Next.<\/span><\/strong><\/p>\n<p>You should not need to change any further settings, so click\u00a0<strong><span style=\"color: #ff0000;\">&#8216;FINISH&#8217;\u00a0<\/span><\/strong>when prompted.<\/p>\n<p>Your device should now be connected to the internet. Allow up to 2 minutes for this.<\/p>\n<p><strong>If you are still offline, proceed with the PPPoE configuration instructions below to get online.\u00a0<\/strong><\/p>\n"},{"label":"Get online with PPPoE: Step 1","content":"<p>Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer\/laptop\/smartphone\/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.<\/p>\n<p>Connect to the Wi-Fi\/Wireless network of the NetComm NF20 modem on your computer\/laptop\/smartphone\/tablet. To connect to the Wi-Fi network of the NetComm NF20.<\/p>\n<p>modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer\/laptop), select this network, then enter the password for this network when prompted.<\/p>\n<p>If you are unsure of the Wi-Fi password, this will be printed on the sticker on the back of the NetComm NF20 modem, underneath the barcodes.<\/p>\n<p><strong>PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE NETCOMM NF20 MODEM OR ACCESS THE MODEM GATEWAY PAGE.<\/strong><\/p>\n<p>Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow Eth ports on the back of the NetComm NF20 modem.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19830\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH-Front.png\" alt=\"Netcomm Nf20mesh Front\" width=\"517\" height=\"518\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH-Front.png 517w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH-Front-300x300.png 300w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH-Front-150x150.png 150w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/><\/p>\n"},{"label":"Get online with PPPoE: Step 2","content":"<p>Open your web browser (e.g. Google Chrome\/Internet Explorer\/Mozilla Firefox\/Microsoft Edge), enter <strong><span style=\"color: #ff0000;\">192.168.20.1<\/span><\/strong> into the address bar and press Enter.<\/p>\n<p>If successful, a login box or window should appear asking for a username and password. Enter <span style=\"color: #ff0000;\"><strong>admin<\/strong><\/span> for the username and <span style=\"color: #ff0000;\"><strong>admin<\/strong><\/span> for the password.<\/p>\n<p>If this doesn\u2019t work, the password will be printed on the sticker on the back of the NetComm NF20 modem. Enter this password.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19829\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH.png\" alt=\"Netcomm Nf20mesh\" width=\"517\" height=\"518\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH.png 517w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH-300x300.png 300w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF20MESH-150x150.png 150w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/><\/p>\n"},{"label":"Get online with PPPoE: Step 3","content":"<p>Once you have logged in, you will have several options listed along the left of the page.<\/p>\n<p>First, click <span style=\"color: #ff0000;\"><strong>Advanced Setup<\/strong><\/span> &gt; <span style=\"color: #ff0000;\"><strong>WAN Service<\/strong><\/span>. You will see a table in the middle. Find the &#8220;<span style=\"color: #ff0000;\"><strong>Remove<\/strong><\/span>&#8221; column of the table, and tick all boxes in the column.<\/p>\n<p>Then, tick the &#8220;<span style=\"color: #ff0000;\"><strong>Remove<\/strong><\/span>&#8221; button under the table.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19825\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/1.png\" alt=\"NetComm NF20MESH Configuration Setup 1\" width=\"1400\" height=\"574\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/1.png 1400w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/1-768x315.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p>Then click <span style=\"color: #ff0000;\"><strong>Basic Setup<\/strong><span style=\"color: #000000;\">. In the middle,<\/span><\/span>\u00a0<span style=\"color: #ff0000;\"><span style=\"color: #000000;\">choose<\/span>\u00a0<b>Ethernet WAN <\/b><\/span>Then choose <strong><span style=\"color: #ff0000;\">Next<\/span><\/strong><span style=\"color: #000000;\">.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19824\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/2.png\" alt=\"NetComm NF20MESH Configuration Setup 2\" width=\"1400\" height=\"574\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/2.png 1400w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/2-768x315.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p>In the middle, click <strong><span style=\"color: #ff0000;\">PPP Over Ethernet (PPPoE)<\/span><\/strong>. Then click <strong><span style=\"color: #ff0000;\">Next.<\/span><\/strong><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19823\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/3.png\" alt=\"NetComm NF20MESH Configuration Setup 3\" width=\"1400\" height=\"574\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/3.png 1400w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/3-768x315.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p>You will need to enter your MATE service username and password in the field as as follows:<\/p>\n<p><strong>User ID: <span style=\"color: #ff0000;\">000000000000000@wba.matenbn.com.au<\/span><\/strong> (your MATE service username would have been emailed to you during the order process)<br \/>\n<strong>Password: <span style=\"color: #ff0000;\">1234567<\/span> <\/strong>(Your MATE service password would have been emailed to you during the order process.)<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19827\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/4.png\" alt=\"NetComm NF20MESH Configuration Setup 4\" width=\"1400\" height=\"574\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/4.png 1400w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/4-768x315.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p>Then press &#8220;<span style=\"color: #ff0000;\"><strong>Finish<\/strong><\/span>&#8220;.<\/p>\n"},{"label":"Get online with PPPoE: Step 4","content":"<p>You now need to plug your NetComm NF20 modem into your nbn\u2122 device using an RJ-45 Ethernet cable.<\/p>\n<p>One end of the Ethernet cable needs to be plugged into the <span style=\"color: #ff0000;\">blue WAN port<\/span> on the back of your modem and the other end into the active port on your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-supplied-equipment\/\">nbn\u2122 device<\/a> &#8211; this will either be a numbered <span style=\"color: #ff0000;\">UNI-D <\/span>port (such as UNI-D 1, UNI-D 2 etc.) or a <span style=\"color: #ff0000;\">GATEWAY<\/span> port.<\/p>\n<p>If you are unsure which port to plug into on your nbn\u2122 device, please refer to your MATE activation email and SMS which specifies the correct port.<\/p>\n<p>If you have configured and plugged in your modem correctly, both the <span style=\"color: #ff0000;\">WAN<\/span> and <span style=\"color: #ff0000;\">Internet<\/span> lights on the front of your modem should turn solid green. This may take up to five (5) minutes.<\/p>\n<p>If the WAN and Internet lights do not turn solid after five (5) minutes, please <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">contact our support team<\/a> for further troubleshooting.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-19798\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF17ACV-Modem-Router-Back-WAN-Port.png\" alt=\"Netcomm Nf17acv Modem Router Back Wan Port\" width=\"517\" height=\"518\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF17ACV-Modem-Router-Back-WAN-Port.png 517w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF17ACV-Modem-Router-Back-WAN-Port-300x300.png 300w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF17ACV-Modem-Router-Back-WAN-Port-150x150.png 150w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/><\/p>\n"},{"label":"Download a user guide for your modem","content":"<a href=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/10\/NetComm-NF17ACV-Wi-Fi-Modem-Router-User-Guide-Manual.pdf\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-10932\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/pdf-icon-1-150x150.png\" alt=\"Pdf Icon\" width=\"70\" height=\"70\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/pdf-icon-1-150x150.png 150w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/pdf-icon-1.png 225w\" sizes=\"(max-width: 70px) 100vw, 70px\" \/>Netcomm NF20 Wi-Fi Modem Router User Guide<\/a>\n"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - 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