{"id":15303,"date":"2022-09-16T17:09:45","date_gmt":"2022-09-16T07:09:45","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?p=15303"},"modified":"2025-11-25T13:53:57","modified_gmt":"2025-11-25T02:53:57","slug":"connect-5ghz-wifi","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/connect-5ghz-wifi\/","title":{"rendered":"Why Can&#8217;t I Connect to 5Ghz WiFi?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you\u2019re already a little tech-savvy, you may have tried to give your home <a href=\"https:\/\/www.letsbemates.com.au\/mate\/improve-wifi-signal\/\">WiFi network<\/a> an easy speed boost by switching from the 2.4Ghz band to the 5 Ghz band. But chances are if you\u2019re reading this article, you may have run into some connectivity issues along the way. The good news is, MATE has you covered! In this blog, we go through the most common causes of a poor 5Ghz WiFi connection and how to fix them.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Modem-Router doesn\u2019t support 5Ghz<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before you can think about connecting your devices to a 5Ghz WiFi band, you first need to make sure that your modem router can send out a 5Ghz signal. Often this is just a matter of looking at the information written on the back or bottom of your device. Otherwise, you may turn to the router manual or the manufacturer&#8217;s website to find out whether it is 5Ghz compatible.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Get an nbn-compatible modem with 5GHz support<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you&#8217;re looking for a reliable, pre-configured modem with dual-band support, MATE offers two nbn-ready devices when you sign up to one of our <\/span><a href=\"https:\/\/www.letsbemates.com.au\/internet\/\"><span style=\"font-weight: 400;\">unlimited data nbn plans<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.letsbemates.com.au\/nbn-ready-modem\/\"><span style=\"font-weight: 600;\">TP-Link VX230v<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 dual-band WiFi 6 (2.4GHz + 5GHz), perfect for FTTN or FTTB with home phone support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 600;\">TP-Link HB210 Pro<\/span> \u2013 dual-band WiFi 7 with faster speeds and mesh support, ideal for FTTP, HFC, FTTC or Fixed Wireless (no phone)<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Both devices are sent directly to your door, pre-configured and ready to go out of the box, delivering high-performance wireless coverage on 5GHz and 2.4GHz bands.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Connected devices don\u2019t support 5Ghz<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While most technologies these days won\u2019t have any problems connecting to the 5Ghz band of your WiFi router device, if you\u2019re using a device that came out pre-2009, it may be the case that it is only compatible with the 2.4Ghz band.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How to check your computer\u2019s 5Ghz compatibility<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To check if your laptop support 5Ghz connectivity simply:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open the Start Menu and search \u201ccmd\u201d. This should return a result for \u201cCommand Prompt\u2019 app. Open the app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A dialogue box should appear. Type \u201cnetsh wlan show drivers\u201d and hit enter.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Several rows of text should appear. Look at the \u201cRadio types supported\u201d row.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If <\/span><b>802.11ac, 802.11b <\/b><span style=\"font-weight: 400;\">or <\/span><b>802.11n<\/b><span style=\"font-weight: 400;\">, is listed, then that means your computer should support a 5Ghz connection, while <\/span><b>802.11a <\/b><span style=\"font-weight: 400;\">and <\/span><b>802.11g<\/b><span style=\"font-weight: 400;\"> generally means that only 2.4Ghz is supported.<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-15309\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/09\/46.png\" alt=\"Computer and phone WiFi\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/09\/46.png 900w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/09\/46-768x512.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/p>\n<h4><span style=\"font-weight: 400;\">What to do if your computer doesn\u2019t support 5Ghz?<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Even if your computer isn\u2019t built 5Ghz-ready, you can still achieve a 5Ghz connection without having to make a big purchase on a whole new desktop. This is where WiFi adapter hardware comes in. Often available as a small USB dongle, a wireless adapter (aka network adapter or WiFi adapter) is a convenient piece of tech that can give your computer 5Ghz compatibility.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Too far from your WiFi router<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While 5Ghz is certainly faster than its 2.4Ghz counterpart, it doesn\u2019t quite have the same range. As such, the 5Ghz signal can find it hard to get around corners, penetrate walls and reach between storeys. Herein may lie your problem! If you\u2019re having trouble connecting, simply try moving closer to your WiFi modem to see if the issue resolves itself. If it does, consider moving your modem nearer to where you normally use your devices.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Not connected to the correct SSID<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">SSID (short for Service Set IDentifier) is the technical term for a Wi-Fi network name. You\u2019ll often be presented with a list of SSIDs when you click on the internet connection icon on your computer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why this matters is because while routers will often combine 2.4Ghz and 5Ghz bands into a single SSID, it can happen that your router may split the bands into two different networks &#8211; and you may be connected to the 2.4Ghz one.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, this is a simple fix. Just view your available WiFi networks and connect to the SSID that indicates that it\u2019s 5Ghz.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-15307\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/09\/44.png\" alt=\"Modem WiFi\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/09\/44.png 900w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/09\/44-768x512.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Restart<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When in doubt go for the tried-and-true: turning your router off and on again. You should even go as far as unplugging it from the wall, waiting a minute, and then starting it back up again.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Update WiFi driver automatically<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you still can\u2019t seem to connect to your 5Ghz WiFi then your WiFi software may need an update. Here\u2019s a step-by-step of how to do it:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Search \u201cDevice Manager\u201d in the Start Menu and open the app.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the new window, find and click on the \u201cNetwork adapters\u201d option.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the new window, find and right-click the \u201cWireless Adapter\u201d option.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Within the context menu, click the \u201cUpdate Driver Software\u201d option.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the new Update window, click on the \u2018Search automatically for updated driver software\u2019 option to commence the automatic driver update process<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Instructions should appear thereafter which you will need to follow.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once complete, restart your computer and try connecting to the 5Ghz WiFi again.<\/span><\/li>\n<\/ol>\n    <div id=\"cta-nbn-btns\">\r\n        <div class=\"review-content-wrapper cta-nbn-btns d-flex flex-column flex-lg-row\">\r\n            <div class=\"rating d-flex flex-column flex-lg-row align-items-center\">\r\n                <div class=\"stars d-flex flex-row align-items-center justify-content-center mx-n1 mb-3 mb-lg-0 me-3\">\r\n                    <div class=\"item\">\r\n                        <img class=\"me-1\" loading=\"lazy\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/stars-full.png\" alt=\"star-1\" style=\"width: 24px; height: 24px;\">\r\n                    <\/div>\r\n                    <div class=\"item\">\r\n                        <img class=\"me-1\" loading=\"lazy\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/stars-full.png\" alt=\"star-2\" style=\"width: 24px; height: 24px;\">\r\n                    <\/div>\r\n                    <div class=\"item\">\r\n                        <img class=\"me-1\" loading=\"lazy\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/stars-full.png\" alt=\"star-3\" style=\"width: 24px; height: 24px;\">\r\n                    <\/div>\r\n                    <div class=\"item\">\r\n                        <img class=\"me-1\" loading=\"lazy\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/stars-full.png\" alt=\"star-4\" style=\"width: 24px; height: 24px;\">\r\n                    <\/div>\r\n                    <div class=\"item\">\r\n                        <img class=\"me-1\" loading=\"lazy\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/stars-full.png\" alt=\"star-5\" style=\"width: 24px; height: 24px;\">\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"info mb-3 mb-lg-0 me-3\">\r\n                    Over<span class=\"no\"> 2500 <\/span> <span class=\"remarks\">5-star <\/span>reviews\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"product-review ms-3\">\r\n                <img src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/themes\/custom-theme\/assets\/images\/product-review.png \" alt=\"Product Review\" class=\"img-fluid\" height=\"32\" width=\"161\" style=\"height:32px;width:161px\">\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"content-bottom-links pt-3 mt-3 border-top\">\r\n            <div class=\"wrap\">\r\n                <h4 class=\"mb-4 flex-column flex-lg-row justify-content-start\">\r\n                    Are you ready to be our mate? 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But chances are if you\u2019re reading this article, you may have run into some connectivity issues along the way. The good news is, MATE&#8230;<\/p>\n","protected":false},"author":3,"featured_media":15308,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[23],"tags":[33,80,114,122,123,194,200],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Can&#039;t I Connect to 5Ghz WiFi? | MATE<\/title>\n<meta name=\"description\" content=\"Having WiFi issues? 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