{"id":13745,"date":"2023-01-25T13:30:51","date_gmt":"2023-01-25T02:30:51","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?p=13745"},"modified":"2024-11-11T14:47:37","modified_gmt":"2024-11-11T03:47:37","slug":"new-self-care-portal","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/new-self-care-portal\/","title":{"rendered":"Introducing our self-care portal!"},"content":{"rendered":"<p>Our <a href=\"https:\/\/mymate.letsbemates.com.au\/\">MATE self-care portal<\/a> is now available! The MATE self-care portal allows you to:<\/p>\n<ul>\n<li><strong>Update your account payment details;<\/strong><\/li>\n<li><strong>Make a manual payment;<\/strong><\/li>\n<li><strong>Request a payment extension;<\/strong><\/li>\n<li><strong>View a full history of your tax invoices;<\/strong><\/li>\n<li><strong>Change your plan(s);<\/strong><\/li>\n<li><strong>Activate a mobile SIM;<\/strong><\/li>\n<li><strong>See an overview of your MATE services;<\/strong><\/li>\n<li><strong>Change your account login password (for both the myMATE app and self-care portal).<\/strong><\/li>\n<\/ul>\n<hr \/>\n<h2>Log in to self-care<\/h2>\n<p>To access the new MATE self-care portal, you can log in by visiting the following link: <a href=\"http:\/\/mymate.letsbemates.com.au\">mymate.letsbemates.com.au<\/a>. The self-care portal is accessible via desktop or mobile devices.<\/p>\n<p>You will require the following details to log in:<\/p>\n<ol>\n<li>Your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\">MATE code\/account number;<\/a><\/li>\n<li>Your account password.<\/li>\n<\/ol>\n<p>If you don&#8217;t know your account password, you can <a href=\"https:\/\/mymate.letsbemates.com.au\/password.html\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"https:\/\/mymate.letsbemates.com.au\/password.html\">click here to recover your password<\/a> by receiving a text message on your mobile.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-13751\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/01\/Screen-Shot-2022-01-21-at-3.35.27-pm.png\" alt=\"MATE self-care portal\" width=\"900\" height=\"443\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/01\/Screen-Shot-2022-01-21-at-3.35.27-pm.png 1229w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/01\/Screen-Shot-2022-01-21-at-3.35.27-pm-768x378.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/p>\n<hr \/>\n<p>Keep an eye out for more features to be added in the coming months as we continue to enhance our self-service offerings!<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our MATE self-care portal is now available! The MATE self-care portal allows you to: Update your account payment details; Make a manual payment; Request a payment extension; View a full history of your tax invoices; Change your plan(s); Activate a mobile SIM; See an overview of your MATE services; Change your account login password (for&#8230;<\/p>\n","protected":false},"author":3,"featured_media":13771,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[23,26],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing our self-care portal! | MATE<\/title>\n<meta name=\"description\" content=\"Over the past few months, we have overhauled\u00a0our internal systems\u00a0to make your MATE experience the best it can possibly be.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/new-self-care-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing our self-care portal! 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