MATE is partnering with tech2<\/a>, a telecommunications specialist, to help our customers get the best results from their internet service.<\/p>\n To ensure our mates have a quality in-home Wi-Fi experience, selected MATE customers will receive an in-home internet assessment from tech2. An experienced tech2 telco technician will visit their home, perform an in-depth diagnosis, and will then aim to resolve any issues within their home network.<\/p>\n nbn technology type: Fibre to the Curb (FTTC)<\/a>\n MATE nbn plan speed: No Worries nbn 100\/20<\/a>\n The customer had previously contacted our support team to report Wi-Fi issues. Specifically, the customer advised that both Wi-Fi networks (2.4GHz & 5GHz) on the modem\/router seemed to drop out every 5 -7 minutes, and would then normally reconnect about 10 seconds later.<\/p>\n The customer advised that his MATE modem\/router was located in the living room alongside the nbn Network Connection Device (NCD), and there is a brick wall between the setup and the modem\/router.<\/p>\n The customer also advised that he had been connected with MATE for a few months, and this issue had only started to occur within the last two weeks.<\/p>\n The tech2 technicians were advised by the customer of the Wi-Fi dropouts being experienced in the two-bedroom apartment. The NetComm NF18AC modem\/router the customer was using was supplied by MATE.<\/p>\n During the initial assessment, corrosion was identified at the MDF Krone block and also at the wall plate (TO). Both were stripped back and re-terminated. Dropouts are often a sign of corrosion at the connectors for Fibre to the Curb (FTTC).<\/p>\n Best plan for 1-2 people<\/p>\r\n <\/div>\r\n <\/div>\r\n *For first 6 mths with BINGE25<\/p>\r\n Then reverts to $76\/mth<\/span>\r\n <\/div>\r\n Typical busy period download speed (7pm to 11 pm)<\/p>\r\n *Speeds may be lower on FTTN\/B, FTTC<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n Technical information<\/h4>\n
Case background<\/h4>\n
tech2 in-home internet assessment<\/h4>\n
Crikey nbn 25\/10<\/h4>\r\n
Unlimited<\/h4>\r\n
25 mbps<\/h4>\r\n