{"id":11805,"date":"2020-04-12T16:32:57","date_gmt":"2020-04-12T06:32:57","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?p=11805"},"modified":"2025-03-25T17:41:40","modified_gmt":"2025-03-25T06:41:40","slug":"guide-telstra-smart-modem-gen2-nbn-fttp","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/guide-telstra-smart-modem-gen2-nbn-fttp\/","title":{"rendered":"How to setup your Telstra Smart Modem Gen 2 for nbn"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":10991,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[90,92,93,94,95],"tags":[],"acf":{"steps_rep":[{"label":"Get online with MATE Connect (IPoE)","content":"<p><strong>This guide covers the configuration of the Telstra Smart Modem Gen 2 for nbn connection types <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-premises-fttp\/\">Fibre to the Premises (FTTP)<\/a>, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-hybrid-fibre-coaxial-hfc\/\">Hybrid Fibre Coaxial (HFC)<\/a>, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-curb-fttc\/\">Fibre to the Curb (FTTC)<\/a> and <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fixed-wireless\/\">Fixed Wireless<\/a>.<\/strong><\/p>\n<p><strong>To set up the Telstra Smart Modem Gen 2 for nbn <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-node-fttn\/\">Fibre to the Node (FTTN)<\/a> or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-building-fttb\/\">Fibre to the Building (FTTB)<\/a>, refer to our <a href=\"https:\/\/www.letsbemates.com.au\/mate\/guide-telstra-smart-modem-gen2-nbn-fttn\/\">FTTN\/B setup guide for the Telstra Smart Modem Gen 2<\/a>.<\/strong><\/p>\n<hr \/>\n<p>When you\u2019ve received your activation email from us, you can get started with setting up your modem\/router to connect to the internet.<\/p>\n<h3>Reset your modem<\/h3>\n<p>Make sure your modem\/router is plugged in and powered ON. Once it\u2019s on, you\u2019ll need to do a hard reset to clear any previous ISP settings. Here\u2019s how:<\/p>\n<ul>\n<li>Find the small \u2018RESET\u2019 hole on your device<\/li>\n<li>Insert a paperclip or pin into the hole and hold it in for 10 seconds \u2013 you should feel the button inside<\/li>\n<li>You\u2019ll see the lights on your modem flicker \u2013 this means it\u2019s resetting. Give it up to 5 minutes to finish<\/li>\n<\/ul>\n<h3>Remove the SIM card (important!)<\/h3>\n<p>If your modem has a SIM card in it, it\u2019s best to remove it before continuing. This stops the modem from trying to connect using the SIM instead of your MATE internet service.<\/p>\n<p>For Gen 2 modems, the SIM card slot is located on the <strong>back of the device under a flap<\/strong>. Open the flap, remove the SIM, and close it back up.<\/p>\n<h3>Connect your modem<\/h3>\n<p>Once the reset is done, plug one end of an ethernet cable into the red <strong>WAN<\/strong> port on the back of your modem, and the other end into the <strong>UNI-D<\/strong> port on your nbn device (check your activation email for which UNI-D port to use).<\/p>\n<p>Your modem should connect to the internet automatically \u2013 give it up to 2 minutes.<\/p>\n<p>If you\u2019re still not online, scroll down and follow the <strong>PPPoE configuration<\/strong> steps below to get connected another way.<\/p>\n"},{"label":"Get online with PPPoE: Step 1","content":"<p>Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer\/laptop\/smartphone\/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.<\/p>\n<p>Connect to the Wi-Fi\/Wireless network of the Telstra Smart Modem Gen 2 (DJA0231\/LH1000) on your computer\/laptop\/smartphone\/tablet. To connect to the Wi-Fi network of the Smart Modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer\/laptop), select this network, then enter the password for this network when prompted.<\/p>\n<p>If you are unsure of the Wi-Fi password, this will be printed on the back\/bottom of the Smart Modem.<\/p>\n<p><strong>PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE SMART MODEM OR ACCESS THE MODEM GATEWAY PAGE.<\/strong><\/p>\n<p>Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the Smart Modem.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-10993\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_WiFi.png\" alt=\"Telstra Smart Modem Gen 2 Wifi\" width=\"700\" height=\"371\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_WiFi.png 1212w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_WiFi-768x407.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n"},{"label":"Get online with PPPoE: Step 2","content":"<p>Open your web browser (e.g. Google Chrome\/Internet Explorer\/Mozilla Firefox\/Microsoft Edge), enter <strong><span style=\"color: #ff0000;\">10.0.0.138<\/span><\/strong> into the address bar and press Enter.<\/p>\n<p>If this doesn\u2019t work, you can also try and enter the following: <strong><span style=\"color: #ff0000;\">192.168.1.1<\/span><\/strong> or <span style=\"color: #ff0000;\"><strong>192.168.0.1<\/strong><\/span><\/p>\n<p>If successful, a login box or window should appear asking for a username and password. Enter <span style=\"color: #ff0000;\"><strong>admin<\/strong><\/span> in the Username field;<\/p>\n<p>Enter <span style=\"color: #ff0000;\"><strong>Telstra<\/strong><\/span> in the Password field. If this doesn\u2019t work, the password will be printed on the bottom of the modem. Enter this password.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-10991\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_Main.png\" alt=\"Telstra Smart Modem Gen 2 Main\" width=\"700\" height=\"497\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_Main.png 897w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_Main-768x545.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n"},{"label":"Get online with PPPoE: Step 3","content":"<p>Once you have logged in, you will have several options listed across the top of the page. Click &#8216;<span style=\"color: #ff0000;\"><strong>Broadband<\/strong><\/span>&#8216;<\/p>\n<p>Under the heading PPP Settings, enter your MATE service username in the Username field. This will be in the following format: <span style=\"color: #ff0000;\"><strong>a000000@matenbn.com.au<\/strong><\/span><\/p>\n<p>Your MATE service username would have been emailed to you during the order process.<\/p>\n<p>Under the heading PPP Settings, enter your MATE service password in the Password field. This will be in the following format: <span style=\"color: #ff0000;\"><strong>1234567<\/strong><\/span><\/p>\n<p>Your MATE service password would have been emailed to you during the order process.<\/p>\n<p>Click the <strong><span style=\"color: #ff0000;\">Apply<\/span><\/strong> button.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-9486 aligncenter\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/03\/F@st-5355_3.png\" alt=\"F@st 5355 3\" width=\"682\" height=\"569\" \/><\/p>\n"},{"label":"Get online with PPPoE: Step 4","content":"<p>You now need to plug your Telstra Smart Modem into your nbn\u2122 device using an RJ-45 Ethernet cable.<\/p>\n<p>One end of the Ethernet cable needs to be plugged into the red port labelled <span style=\"color: #ff0000;\"><strong>WAN<\/strong><\/span> on the back of the modem and the other end into the active port on your nbn\u2122 device &#8211; this will either be a numbered <span style=\"color: #ff0000;\"><strong>UNI-D<\/strong><\/span> port (such as UNI-D 1, UNI-D 2 etc.) or a <span style=\"color: #ff0000;\"><strong>GATEWAY<\/strong><\/span> port.<\/p>\n<p>If you are unsure which port to plug into on your nbn\u2122 device, please refer to your MATE activation email and SMS which specifies the correct port.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-10992\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_WAN.png\" alt=\"Telstra Smart Modem Gen 2 Wan\" width=\"700\" height=\"393\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_WAN.png 1143w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2_WAN-768x431.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>You will need to wait for the <span style=\"color: #ff0000;\"><strong>ONLINE<\/strong> <\/span>light on the back of your modem to turn solid. This may take up to five (5) minutes.<\/p>\n<p>If the Online light on your Telstra Smart Modem does not turn solid after 5 minutes, please <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">contact our support team<\/a> for further troubleshooting.<\/p>\n"},{"label":"Download a user guide for your modem","content":"<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-10932\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/pdf-icon-1-150x150.png\" alt=\"Pdf Icon\" width=\"70\" height=\"70\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/pdf-icon-1-150x150.png 150w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/pdf-icon-1.png 225w\" sizes=\"(max-width: 70px) 100vw, 70px\" \/><\/p>\n<a href=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2-DJA0231-User-Manual.pdf\">Telstra Smart Modem Gen 2 (Model DJA0231) &#8211; User Manual<\/a><br \/>\n<a href=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/11\/Telstra-Smart-Modem-Gen-2-LH1000-User-Manual.pdf\">Telstra Smart Modem Gen 2 (Model LH1000) &#8211; User Manual<\/a>\n"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - 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