{"id":10844,"date":"2020-10-26T08:28:28","date_gmt":"2020-10-25T21:28:28","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?p=10844"},"modified":"2022-09-16T11:31:37","modified_gmt":"2022-09-16T01:31:37","slug":"mate-wins-2020-service-champion-award","status":"publish","type":"post","link":"https:\/\/www.letsbemates.com.au\/mate\/mate-wins-2020-service-champion-award\/","title":{"rendered":"MATE wins 2020 Service Champion award"},"content":{"rendered":"

We are incredibly proud to announce that MATE is the official winner of the 2020 Service Champion \u2013 Customer Service Team of the Year (Large) at the Australian Services Excellence Awards.<\/p>\n

Run by the Customer Service Institute of Australia (CSIA)<\/a>, The Australian Services Excellence Awards (ASEAs) are Australia\u2019s premier customer service awards program, attracting hundreds of nominations each year and culminating with attendees coming together each year at the ASEAs Gala Dinner. The awards recognise best practice, performance and innovation in customer service, highlighting their importance in today\u2019s business climate.<\/p>\n

\r\n \r\n
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\r\n $<\/span>\r\n
51<\/div>\r\n per mth*<\/span>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n

Crikey nbn 25\/10<\/h4>\r\n

Best plan for 1-2 people<\/p>\r\n <\/div>\r\n <\/div>\r\n

\r\n

Unlimited<\/h4>\r\n

*For first 6 mths with BINGE25<\/p>\r\n Then reverts to $76\/mth<\/span>\r\n <\/div>\r\n

\r\n

25 mbps<\/h4>\r\n

Typical busy period download speed (7pm to 11 pm)<\/p>\r\n *Speeds may be lower on FTTN\/B, FTTC<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/a>\r\n

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<\/i> Critical Information Summary<\/a><\/div>\r\n
nbn Key Facts Sheet<\/a><\/div>\r\n
More information<\/a> <\/i><\/span><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/b><\/p>\n

This year’s Gala Dinner was hosted remotely with attendees dialling into the ceremony via Zoom. Attendees still got into the spirit of things, dressing up for the occasion and connecting via their webcams to celebrate everyone\u2019s achievements.<\/p>\n

MATE general manager, Mark Fazio, accepted the award on behalf of the team and said that it was fantastic to be again recognised for the work MATE does to support our customers, particularly in this very challenging year with significantly higher demand.<\/p>\n

\u201cWe call ourselves a Customer happiness business as that is our number one goal. It\u2019s an honour to be recognised as the 2020 Service Champion at the Australian Service Excellence Awards,\u201d he said.<\/p>\n

\u201cWe started this business because we knew that customers deserved better from their internet and mobile provider. It\u2019s why we named the business MATE – we treat our customers as we would our own mates and our number one goal every day is to make sure every customer is as happy as possible. This is why we have committed to keeping our support team right here in Australia so customers can contact us when they need help, speak to someone that they can understand and that understands them and their needs.\u201d<\/p>\n

The Australian Service Excellence Awards were first held in 2001 and are now Australia\u2019s premier customer service awards event. The criteria for judging is based on the International Customer Service Standard (ICSS:2020-2025), a framework of 24 elements that can be applied equally to government, not-for-profit and for-profit organisations of all sizes and across industry sectors. Using a balanced scorecard approach, these 24 elements measures can be grouped into the four distinct perspectives of Culture, Consistency, Quality and Performance.<\/p>\n

For more information about these awards, you can visit the CSIA website.<\/a>\n","protected":false},"excerpt":{"rendered":"

We are incredibly proud to announce that MATE is the official winner of the 2020 Service Champion \u2013 Customer Service Team of the Year (Large) at the Australian Services Excellence Awards. Run by the Customer Service Institute of Australia (CSIA), The Australian Services Excellence Awards (ASEAs) are Australia\u2019s premier customer service awards program, attracting hundreds…<\/p>\n","protected":false},"author":3,"featured_media":10848,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[29],"tags":[],"acf":[],"yoast_head":"\nMATE wins 2020 Service Champion award - mate<\/title>\n<meta name=\"description\" content=\"We are incredibly proud to announce that MATE is the official winner of the 2020 Service Champion \u2013 Customer Service Team of the Year (Large)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/mate-wins-2020-service-champion-award\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MATE wins 2020 Service Champion award - 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