{"id":9153,"date":"2019-12-10T09:42:30","date_gmt":"2019-12-09T22:42:30","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=9153"},"modified":"2025-06-24T14:40:51","modified_gmt":"2025-06-24T04:40:51","slug":"add-a-mobile","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/add-a-mobile\/","title":{"rendered":"Add a mobile plan to your account | MATE"},"content":{"rendered":"

If you are an existing MATE customer, you can use our self-care portal or myMATE app to add a new mobile service to your account.<\/p>\n

\"A<\/p>\n

\n

Steps at a glance<\/h3>\n
    \n
  1. Log in to the myMATE app<\/a> or self-care portal<\/a><\/li>\n
  2. Select “Add New Service”<\/li>\n
  3. Follow the prompts to complete your order<\/li>\n<\/ol>\n
    \n

    Add a service using the myMATE app (best on mobile devices)<\/h3>\n

    Use your account number (also known as your MATE code)<\/a> to log in to our myMATE app.<\/p>\nDownload the myMATE app<\/a>\n

    \ud83d\udca1 Tip:<\/strong> If you have forgotten your app password, use the recovery function in the app.<\/div>\n

    Once you’re logged in, select “add new service” on the main screen and follow the prompts to complete your order.<\/p>\n

    \"myMATE<\/p>\n

    \ud83d\udca1 Tip:<\/strong> You may need to update your app to see the \u201cadd new service\u201d function.<\/div>\n
    \n

    Add a service using the self-care portal (best on desktop)<\/h3>\n

    Use your account number (also known as your MATE code)<\/a> to log in to our self-care portal<\/a>.<\/p>\n

    \ud83d\udca1 Tip:<\/strong> If you have forgotten your password, use the password recovery tool<\/a>.<\/div>\n

    Once you’re logged in, click “add a new service” and follow the prompts to complete your order.<\/p>\n

    \ud83d\udcac Need help?<\/strong> Use the chat icon or contact us here<\/a>.<\/div>\n
    \n
    <\/div>\n<\/div>\n
    \n
    <\/div>\n<\/div>\n
    \n
    <\/div>\n<\/div>\n
    \n
    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    If you are an existing MATE customer, you can use our self-care portal or myMATE app to add a new mobile service to your account. Steps at a glance Log in to the myMATE app or self-care portal Select “Add New Service” Follow the prompts to complete your order Add a service using the myMATE…<\/p>\n","protected":false},"author":1,"featured_media":27440,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":{"bg":{"ID":9159,"id":9159,"title":"Background Mobile","filename":"background_mobile.png","filesize":17189,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/12\/background_mobile.png","link":"https:\/\/www.letsbemates.com.au\/mate\/add-a-mobile\/background_mobile\/","alt":"Background Mobile","author":"2","description":"","caption":"","name":"background_mobile","status":"inherit","uploaded_to":9153,"date":"2019-12-05 07:18:12","modified":"2019-12-05 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Icon2","filename":"mobile_icon2.png","filesize":4733,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/12\/mobile_icon2.png","link":"https:\/\/www.letsbemates.com.au\/mate\/add-a-mobile\/mobile_icon2\/","alt":"Mobile Icon2","author":"2","description":"","caption":"","name":"mobile_icon2","status":"inherit","uploaded_to":9153,"date":"2019-12-05 07:23:14","modified":"2019-12-05 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14 13","button":""},{"acf_fc_layout":"content_w_image_slider","image_slider_position":false,"image_stick_to_bottom":false,"content_group":{"background_color":"#1a0e3b","remove_large_padding_on_text_content":false,"content":"","button":"","bottom_images":false},"image_slider":[{"ID":18362,"id":18362,"title":"Sam Kerr Maty Ryan","filename":"Sam-Kerr-Maty-Ryan.png","filesize":563617,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/08\/Sam-Kerr-Maty-Ryan.png","link":"https:\/\/www.letsbemates.com.au\/mate\/add-a-mobile\/sam-kerr-maty-ryan\/","alt":"Sam Kerr Maty Ryan","author":"3","description":"","caption":"","name":"sam-kerr-maty-ryan","status":"inherit","uploaded_to":9153,"date":"2023-08-30 06:43:17","modified":"2023-08-30 07:00:35","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":950,"height":650,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/08\/Sam-Kerr-Maty-Ryan-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/08\/Sam-Kerr-Maty-Ryan-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/08\/Sam-Kerr-Maty-Ryan-768x525.png","medium_large-width":768,"medium_large-height":525,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/08\/Sam-Kerr-Maty-Ryan.png","large-width":950,"large-height":650,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/08\/Sam-Kerr-Maty-Ryan.png","1536x1536-width":950,"1536x1536-height":650,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2023\/08\/Sam-Kerr-Maty-Ryan.png","2048x2048-width":950,"2048x2048-height":650}}]},{"acf_fc_layout":"content_w_image_slider","image_slider_position":false,"image_stick_to_bottom":false,"content_group":{"background_color":"#1a0e3b","remove_large_padding_on_text_content":false,"content":"

    If you are an existing MATE customer, you can now use our self-care portal or myMATE app to add a new internet service to your account.<\/p>\n

    <\/h3>\n

    myMATE app (best on mobile devices)<\/h3>\n

    Use your account number (what we like to call your MATE code)<\/a> to log in to our myMATE app.<\/p>\n

    Our myMATE app is best if you’re using a mobile device like a smartphone or tablet. It’s available for Apple and Android devices and can be downloaded on your device using the links below:<\/p>\n\"App<\/a>\n\"Google<\/a>\n

    \n

    If you have forgotten or don’t know your app password, you can use the password recovery function in the app.<\/p>\n

    Once you’re logged in, simply click the “\u22ee<\/strong> ” icon on the main screen, select “add a service” and follow the prompts to submit your order. If you are a current myMATE app user, you may need to update your app to see this function.<\/p>\n

    \"Add<\/p>\n

    \n

    Self-care portal (best on desktop)<\/h3>\n

    Use your account number (what we like to call your MATE code)<\/a> to log in to our self-care portal<\/a>.<\/p>\n

    Our self-care portal is best if you’re using a desktop device like a computer or laptop.<\/p>\n

    If you have forgotten or don’t know your self-care password, you can use the password recovery<\/a> function.<\/p>\n

    Once you’re logged in, simply click the “add a new service<\/strong>” option and follow the prompts to submit your order.<\/p>\n

    \n

    Need more information?<\/h3>\n

    You’ll find answers on our frequently asked questions (FAQ) page<\/a>. Alternatively, get in touch with our support team<\/a>.<\/p>\n","button":"","bottom_images":false},"image_slider":false},{"acf_fc_layout":"block_w_icons","background_colour":"#1a0e3b","font_colour":"","title":"","sub_title":"","icon_list":[{"icon":{"ID":15048,"id":15048,"title":"5g","filename":"5G.png","filesize":6191,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/5G.png","link":"https:\/\/www.letsbemates.com.au\/mate\/soul-mates-5g\/5g\/","alt":"5g","author":"8","description":"","caption":"","name":"5g","status":"inherit","uploaded_to":15009,"date":"2022-08-16 05:31:39","modified":"2022-08-16 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a mobile plan to your account | MATE<\/title>\n<meta name=\"description\" content=\"Add a SIM-only mobile plan to your existing MATE account and receive unlimited data & international calling. 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