{"id":8219,"date":"2019-07-19T12:19:48","date_gmt":"2019-07-19T02:19:48","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?page_id=8219"},"modified":"2025-11-27T15:35:04","modified_gmt":"2025-11-27T04:35:04","slug":"fibre-to-the-node-fttn-mate-modem","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/fibre-to-the-node-fttn-mate-modem\/","title":{"rendered":"nbn Fibre to the Node (FTTN) – MATE modem setup guide"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/setup-guides.php","meta":[],"acf":{"steps_rep":[{"label":"Step 1: Find the telephone wall socket","content":"

Find the telephone wall socket in your home. They\u2019re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.<\/p>\n

\"Locate<\/p>\n

If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you\u2019ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 phone cable. These adapters can be purchased at most electronics and computer stores.<\/p>\n

\"Older<\/p>\n

Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.<\/p>\n

\u2757 Important:<\/span> If you are porting your existing landline telephone number to an nbn phone (VoIP) service and need to keep using your landline phone until the port is completed (which can take up to six weeks), you\u2019ll need to use a VDSL in-line filter\/splitter. These can be purchased at most electronics stores. Learn more here<\/a>.<\/div>\n"},{"label":"Step 2: Connect your MATE modem","content":"

Your MATE modem comes pre-configured and does not require any setup. Simply plug one end of the included telephone cable into the DSL<\/span> port on the back of your modem and the other end into your wall socket. Then, connect the power cable to your modem, plug it into a power outlet and switch it on.<\/p>\n

If the DSL<\/span> light on your modem does not turn solid after 15 minutes, and you have more than one wall socket in your home, try connecting the modem to each socket one by one. Power the modem off and on at each socket and leave it connected for up to 15 minutes until the DSL<\/span> light turns solid.<\/p>\n

\ud83d\udcac Need help?<\/span> If the DSL<\/span> light still doesn\u2019t turn solid, get in touch with our support team<\/a> for further troubleshooting.<\/div>\n"},{"label":"Step 3: Connect devices to your MATE modem","content":"

Your MATE modem will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.<\/p>\n

\ud83d\udcf6 Pro tip:<\/span> We highly recommend connecting to the 5GHz Wi-Fi network<\/span> where possible as this offers much faster speeds than 2.4GHz. Learn why here<\/a>.<\/div>\n

\"Vx230v<\/p>\n

Above Left: MATE TP-Link VX230v | Above Right: MATE TP-Link Archer VR400<\/em>\n


\n\"Vr1600v<\/p>\n

Above Left: MATE TP-Link Archer VR1600v | Above Right: MATE NetComm NF18ACV<\/em>\n

<\/p>\n

The modem\u2019s Wi-Fi name and password is printed on the bottom of the modem. Depending on which MATE modem you have this will be referred to differently.<\/p>\n

MATE TP-Link VX230v, Archer VR400 or VR1600v:<\/span><\/p>\n