{"id":8199,"date":"2019-07-19T12:14:36","date_gmt":"2019-07-19T02:14:36","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?page_id=8199"},"modified":"2025-11-28T13:41:05","modified_gmt":"2025-11-28T02:41:05","slug":"fibre-to-the-curb-fttc-mate-modem","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/fibre-to-the-curb-fttc-mate-modem\/","title":{"rendered":"nbn Fibre to the Curb (FTTC) – MATE modem setup guide"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/setup-guides.php","meta":[],"acf":{"steps_rep":[{"label":"Step 1: Find the telephone wall socket","content":"

Find the telephone wall socket in your home. They\u2019re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.<\/p>\n

\"Locate<\/p>\n

If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you\u2019ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 telephone cable. These adapters can be purchased at most electronics and computer stores.<\/p>\n

\"Older<\/p>\n"},{"label":"Step 2: Plug in your nbn Connection Device","content":"

Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.<\/p>\n

You will need to plug in your nbn Connection Device (NCD) first. Plug the included black power cable (A) from plug A (POWER) on the back of the NCD. Plug the other end of the power cable (A) into a power wall outlet in your home and switch the powerpoint on.<\/p>\n

\"Power<\/p>\n

Plug the included grey telephone cable (B) into plug B (WALL SOCKET) on the back of the NCD. Plug the other end of the telephone cable (B) into your wall socket.<\/p>\n

You will now need to wait for the connection light and the DSL light on the top of the NCD to turn solid blue \u2013 this may take up to 15 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.<\/p>\n

\"Nbn<\/p>\n

If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have more than one socket in the home, please plug the NCD into other sockets in your home, and turn the power on and off once plugged in.<\/p>\n

Leave the NCD plugged into each socket for up to 15 minutes until the lights turn blue.<\/p>\n

\"Nbn<\/p>\n

\ud83d\udcac Need help?<\/span> If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have tried to connect this on ALL telephone wall sockets in your home, please contact our support team<\/a> for further troubleshooting.<\/div>\n"},{"label":"Step 3: Connect your modem to the nbn Connection Device","content":"

Your MATE modem comes pre-configured and does not require any setup. Simply ensure the included Ethernet cable is plugged from plug C (GATEWAY) on your nbn Connection Device (NCD) into the WAN or WAN\/LAN port on the back of your MATE modem.<\/p>\n

Make sure the power cable is connected to a power outlet and switched on.<\/p>\n

\u2757Important:<\/span> The Ethernet cable is larger than the telephone cable. DO NOT use the telephone cable to connect your MATE modem to the NCD.<\/div>\n

Once connected, the setup should look like the image below:<\/p>\n

\"Nbn<\/p>\n

\ud83d\udca1 Just so you know:<\/span> Your MATE modem must successfully authenticate for the nbn service to activate. Leave it powered on for at least four (4) hours after connection.<\/div>\n"},{"label":"Step 4: Connect devices to your MATE modem","content":"

Your MATE modem comes pre-configured and does not require any setup. Your MATE modem will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.<\/p>\n

\ud83d\udcf6 Pro tip:<\/span> We highly recommend connecting to the 5GHz Wi-Fi network<\/span> where possible as this offers much faster speeds than 2.4GHz. Learn why here<\/a>.<\/div>\n


\n\"TP-Link<\/p>\n

Above: MATE TP-Link HB210 Pro<\/em>\n


\n\"Vx230v<\/p>\n

Above Left: MATE TP-Link VX230v | Above Right: MATE TP-Link Archer VR400<\/em>\n


\n\"Vr1600v<\/p>\n

Above Left: MATE TP-Link Archer VR1600v | Above Right: MATE NetComm NF18ACV<\/em>\n


\nThe modem\u2019s Wi-Fi name and password is printed on the bottom of the modem. Depending on which MATE modem you have this will be referred to differently.<\/p>\n

MATE TP-Link HB210 Pro, VX230v, Archer VR400 or VR1600v:<\/span><\/p>\n