{"id":30109,"date":"2026-04-23T11:05:22","date_gmt":"2026-04-23T01:05:22","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=30109"},"modified":"2026-06-03T11:34:24","modified_gmt":"2026-06-03T01:34:24","slug":"international-roaming","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/international-roaming\/","title":{"rendered":"International Roaming | MATE"},"content":{"rendered":"

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Stay connected overseas like a mate!<\/h1>\n

No bill shock. No stress. Just pick an international roaming pack.<\/b><\/p>\n

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03:19:34","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":950,"height":650,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/57-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/57-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/57-768x525.jpg","medium_large-width":768,"medium_large-height":525,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/57.jpg","large-width":950,"large-height":650,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/57.jpg","1536x1536-width":950,"1536x1536-height":650,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/57.jpg","2048x2048-width":950,"2048x2048-height":650}}]},{"acf_fc_layout":"squared_icons","content":{"title":"International roaming without the headache","sub_title":"Simple roaming packs, no surprises","icon_list":[{"icon":{"ID":27776,"id":27776,"title":"No Contract - Icon","filename":"No-Contract-1-1.svg","filesize":1484,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","link":"https:\/\/www.letsbemates.com.au\/mate\/nbn-fixed-wireless-trial\/no-contract-1-2\/","alt":"No Contract - Icon","author":"1","description":"No Contract - Icon","caption":"","name":"no-contract-1-2","status":"inherit","uploaded_to":29604,"date":"2025-07-28 03:20:41","modified":"2026-01-20 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surprise charges","sub_title":"Fixed price packs, no bill shock"},{"icon":{"ID":27765,"id":27765,"title":"Aussie Support","filename":"aussie-support.svg","filesize":2488,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","link":"https:\/\/www.letsbemates.com.au\/mate\/nbn-fixed-wireless-trial\/aussie-support\/","alt":"Aussie Support","author":"1","description":"","caption":"","name":"aussie-support","status":"inherit","uploaded_to":29604,"date":"2025-07-28 02:47:26","modified":"2026-01-20 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where you're going","sub_title":"Choose your region pack"},{"icon":{"ID":27764,"id":27764,"title":"Unlimited Data","filename":"unlimited-data.svg","filesize":2914,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/unlimited-data.svg","link":"https:\/\/www.letsbemates.com.au\/mate\/nbn-fixed-wireless-trial\/unlimited-data-2\/","alt":"Unlimited Data","author":"1","description":"","caption":"","name":"unlimited-data-2","status":"inherit","uploaded_to":29604,"date":"2025-07-28 02:45:00","modified":"2026-01-20 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your apps like normal","sub_title":"Maps, messages, email and more"},{"icon":{"ID":27766,"id":27766,"title":"Heart Gear","filename":"heart-gear.svg","filesize":7624,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","link":"https:\/\/www.letsbemates.com.au\/mate\/winback\/heart-gear\/","alt":"Heart Gear","author":"1","description":"","caption":"","name":"heart-gear","status":"inherit","uploaded_to":29570,"date":"2025-07-28 02:48:20","modified":"2026-01-07 00:48:35","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":0,"height":0,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","thumbnail-width":1,"thumbnail-height":1,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","medium-width":1,"medium-height":1,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","medium_large-width":1,"medium_large-height":1,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","large-width":1,"large-height":1,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","2048x2048-width":1,"2048x2048-height":1}},"title":"Set it up in minutes","sub_title":"Add or schedule your pack"}]},"backgrounds":{"background_colour":"#1a0e3b"}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":true,"right_content":{"type":false,"position_bottom":false,"content":"","button":null,"image":false},"left_content":{"type":true,"position_bottom":false,"content":"

Pick your roaming pack<\/h2>\n

Choose a pack based on where you’re going. Most packs are data only and last 7 days.<\/p>\n

\n\n\n\n\n\n\n\n\n\n
Pack<\/th>\nPrice<\/th>\nInclusions<\/th>\nDays<\/th>\nDestinations<\/th>\nBest for<\/th>\n<\/tr>\n<\/thead>\n
\ud83c\udfdd\ufe0f Pacific Pack<\/span><\/td>\n$6<\/span><\/td>\n1GB<\/span> data<\/td>\n7 days<\/td>\n7<\/span>
\ncountries<\/td>\n		Fiji, New Zealand & the Pacific<\/td>\n<\/tr>\n
\ud83c\udf0f Asia Pack<\/span><\/td>\n$6<\/span><\/td>\n1GB<\/span> data<\/td>\n7 days<\/td>\n15<\/span>
\ncountries<\/td>\n		Japan, Indonesia, Thailand & more<\/td>\n<\/tr>\n
\ud83c\udf0e North America Pack<\/span><\/td>\n$6<\/span><\/td>\n2GB<\/span> data<\/td>\n7 days<\/td>\n3<\/span>
\ncountries<\/td>\n		USA, Canada & Mexico<\/td>\n<\/tr>\n
\ud83c\udf0d Global Pack<\/span><\/td>\n$12<\/span><\/td>\n2GB<\/span> data<\/td>\n7 days<\/td>\n69<\/span>
\ncountries<\/td>\n		Multi-country trips across regions<\/td>\n<\/tr>\n
\ud83d\udcde Global Voice & Data Pack<\/span><\/td>\n$32<\/span><\/td>\n5GB<\/span> data
\n30<\/span> min calls
\n30<\/span> SMS<\/td>\n		7 days<\/td>\n34<\/span>
\ncountries<\/td>\n		Multi-country trips across regions, with calls & SMS<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Not sure if your destination is covered? See the full list of supported countries.<\/a>\n","button":"","image":false}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":true,"right_content":{"type":true,"position_bottom":false,"content":"

How it works<\/h2>\n

Set it up in minutes and you’re good to go.<\/p>\n","button":"","image":false},"left_content":{"type":true,"position_bottom":false,"content":"\n\n\n
\n\n
\n

\ud83c\udf0d<\/p>\n

2. Enable data roaming<\/span><\/p>\n

Turn on Data Roaming in your phone settings and connect to a supported network. Roaming is switched on at a network level automatically when your pack is added.<\/p>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

That’s it.<\/span> Once connected, your usage comes out of your active roaming pack.<\/p>\n

\u2139\ufe0f More information:<\/span> For full details on how roaming works, see How does international roaming work?<\/a> and How do I turn on international roaming?<\/a><\/div>\n","button":"","image":false}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":true,"position_bottom":false,"content":"

Already with MATE? Get roaming sorted in minutes<\/h2>\n

Heading overseas? Add your roaming pack in just a few taps using the myMATE app<\/a>. You can choose your pack, set a start date and you’re good to go.<\/p>\n

Download the myMATE app<\/a>\n

\u2139\ufe0f More information:<\/span> Not sure which pack to choose? See What international roaming packs does MATE offer?<\/a> or check the full list of supported countries.<\/a><\/div>\n","button":"","image":false},"left_content":{"type":false,"position_bottom":false,"content":"","button":null,"image":{"ID":27421,"id":27421,"title":"myMATE app mobile interface preview","filename":"myMATE-App-Landing-page-950-x-650-px-e1750735526595.png","filesize":232038,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/myMATE-App-Landing-page-950-x-650-px-e1750735526595.png","link":"https:\/\/www.letsbemates.com.au\/mate\/?attachment_id=27421","alt":"Screenshots of the myMATE app showing login, usage summary, service notifications, and payment update screens","author":"8","description":"This image displays four iPhone screens demonstrating key features of the myMATE app by MATE. From left to right: the login screen, data and call usage summary, service activation notifications, and credit card update screen. The app helps MATE customers easily manage their internet and mobile accounts on the go.","caption":"A preview of the myMATE app showing how customers can log in, track data usage, view service updates and manage payments.","name":"mymate-app-landing-page-950-x-650-px-2","status":"inherit","uploaded_to":23497,"date":"2025-06-24 01:07:57","modified":"2025-07-29 06:48:15","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":950,"height":610,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/myMATE-App-Landing-page-950-x-650-px-e1750735526595-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/myMATE-App-Landing-page-950-x-650-px-e1750735526595-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/myMATE-App-Landing-page-950-x-650-px-e1750735526595-768x493.png","medium_large-width":768,"medium_large-height":493,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/myMATE-App-Landing-page-950-x-650-px-e1750735526595.png","large-width":950,"large-height":610,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/myMATE-App-Landing-page-950-x-650-px-e1750735526595.png","1536x1536-width":950,"1536x1536-height":610,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/myMATE-App-Landing-page-950-x-650-px-e1750735526595.png","2048x2048-width":950,"2048x2048-height":610}}}},{"acf_fc_layout":"mobile_plans","heading":"","sub_heading":"","select_your_plan_text":"Our mobile plans","set_plan_type":false,"hide_bein_promo":false,"hide_mobile_plan_selector":false,"hide_button":false,"specific_plans_mobile":false},{"acf_fc_layout":"faqs","faqs_title":"Frequently asked questions (FAQs)","faqs":[{"question":"When does my roaming pack start?","answer":"

Your pack activates as soon as it’s added, unless you choose to schedule it for your travel date. It lasts for 7 days and expires at midnight Sydney time on the final day.<\/p>\n

\u2139\ufe0f More information:<\/span> See When does my international roaming pack expire?<\/a><\/div>\n"},{"question":"Can I make calls or send SMS while overseas?","answer":"

Data-only packs don’t include calls or SMS over the mobile network. If you need both, the Global Voice & Data Pack has you covered. You can also use Wi-Fi Calling<\/a> on compatible devices when connected to Wi-Fi.<\/p>\n

\u2139\ufe0f More information:<\/span> See Can I access voicemail or make calls with a roaming data pack?<\/a> and Can I use Wi-Fi instead of my roaming pack?<\/a><\/div>\n"},{"question":"What happens if I run out of data?","answer":"

You can add a new pack to keep going. You can also have different packs active at the same time, up to 2 within any 24-hour period. Just keep in mind that adding the same pack again will replace your existing one and any unused data will be lost \u2014 you’ll still be charged for the new pack.<\/p>\n

\u2139\ufe0f More information:<\/span> See Do unused roaming pack inclusions roll over?<\/a><\/div>\n"},{"question":"Do I need a new SIM card?","answer":"

No. Your roaming pack works with your existing MATE SIM or eSIM. No swaps, no extra hardware needed.<\/p>\n"},{"question":"Which countries are included?","answer":"

It depends on the pack. Our Pacific, Asia and North America packs cover their respective regions. The Global Pack covers 69 destinations worldwide, while the Global Voice & Data Pack covers 34 destinations. Check the full destination list<\/a> to find the right pack for your trip.<\/p>\n"},{"question":"How do I check my data balance?","answer":"

You’ll automatically receive usage alerts at 50%, 85% and 100% of your data via SMS, email and app push notification. You can also check your remaining balance any time in the myMATE app<\/a>. If you have more than one pack active, each will show separately.<\/p>\n"},{"question":"Can I schedule my pack in advance?","answer":"

Yes. When adding a pack in the myMATE app<\/a>, you can choose to activate it immediately or set a future start date. We recommend scheduling it for the day you arrive so you’re ready to go as soon as you land.<\/p>\n

\u2139\ufe0f More information:<\/span> See How do I turn on international roaming?<\/a><\/div>\n"},{"question":"What speeds can I expect overseas?","answer":"

Roaming speeds depend on the local network in your destination country. We can’t guarantee specific speeds while roaming, but we’ll always connect you to the best available network. Coverage and performance may vary by region.<\/p>\n

\u2139\ufe0f More information:<\/span> See How does international roaming work?<\/a><\/div>\n"},{"question":"Ready to get started?","answer":"Pick your roaming pack<\/a> and get set before you travel.<\/p>\n
\ud83d\udcac Need help?<\/span> Not sure which pack is right for you? Get in touch with us<\/a> and we’ll help you choose the best option for your trip.<\/div>\n"}]}],"wp_breadcrumbs":"International Roaming","has_parent":true,"mate_custom_head_html_content":"","lp_dealer":"","lp_dealer_code":"","parent_title":"mobile","parent_link":{"title":"","url":"\/mobile","target":""},"hide_application_section":false},"yoast_head":"\nInternational Roaming | Stay Connected Overseas | MATE Mobile<\/title>\n<meta name=\"description\" content=\"MATE international roaming packs start from just $6. Choose from Pacific, Asia, North America, Global and Global Voice & Data packs. 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