{"id":27443,"date":"2025-06-24T14:54:45","date_gmt":"2025-06-24T04:54:45","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=27443"},"modified":"2025-06-24T16:12:28","modified_gmt":"2025-06-24T06:12:28","slug":"add-home-phone","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/add-home-phone\/","title":{"rendered":"Add a home phone (VoIP) service to your account | MATE"},"content":{"rendered":"<p>If you are an existing MATE customer, you can use our self-care portal or myMATE app to add a new home phone (VoIP) service to your account.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-27446\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-24-2025-03_45_58-PM.png\" alt=\"A hand holding a home phone handset next to a modem and computer on a desk, illustrated in a flat, modern style with green accents\" width=\"700\" height=\"700\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-24-2025-03_45_58-PM.png 1024w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-24-2025-03_45_58-PM-300x300.png 300w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-24-2025-03_45_58-PM-150x150.png 150w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/06\/ChatGPT-Image-Jun-24-2025-03_45_58-PM-768x768.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<hr \/>\n<h3>Steps at a glance<\/h3>\n<ol>\n<li>Log in to the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\" target=\"_blank\" rel=\"noopener\">myMATE app<\/a> or <a href=\"https:\/\/mymate.letsbemates.com.au\/\" target=\"_blank\" rel=\"noopener\">self-care portal<\/a><\/li>\n<li>Select &#8220;Add New Service&#8221;<\/li>\n<li>Choose &#8220;Home Phone (VoIP)&#8221; as the service type<\/li>\n<li>Select whether you want to keep your existing number or get a new one<\/li>\n<li>Follow the prompts to complete your order<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"mymate\">Add a service using the myMATE app (best on mobile devices)<\/h3>\n<p>Use your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\" target=\"_blank\" rel=\"noopener\">account number (also known as your MATE code)<\/a> to log in to our myMATE app.<\/p>\n<a style=\"display: inline-block; padding: 12px 24px; background-color: #00b26b; color: #ffffff; text-decoration: none; border-radius: 6px; font-weight: bold; margin-bottom: 24px;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/download-mymate\/\" target=\"_blank\" rel=\"noopener\">Download the myMATE app<\/a>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> If you have forgotten your app password, use the recovery function in the app.<\/div>\n<p>Once you&#8217;re logged in, select &#8220;add new service&#8221; on the main screen and follow the prompts to complete your order.<\/p>\n<p>You\u2019ll be asked to either:<\/p>\n<ul style=\"margin-left: 1em;\">\n<li><strong>Keep your existing number<\/strong> \u2013 you\u2019ll need to enter your current phone number and account number from your existing phone provider<\/li>\n<li><strong>Get a new number<\/strong> \u2013 we\u2019ll assign you a brand new VoIP number<\/li>\n<\/ul>\n<p>More info: <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/can-i-keep-my-existing-landline-telephone-number-on-nbn\/\" target=\"_blank\" rel=\"noopener\">Can I keep my existing landline telephone number on nbn?<\/a>\n<hr \/>\n<h3 id=\"selfcare\">Add a service using the self-care portal (best on desktop)<\/h3>\n<p>Use your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\" target=\"_blank\" rel=\"noopener\">account number (also known as your MATE code)<\/a> to log in to our <a href=\"https:\/\/mymate.letsbemates.com.au\/\" target=\"_blank\" rel=\"noopener\">self-care portal<\/a>.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> If you have forgotten your password, use the <a href=\"https:\/\/mymate.letsbemates.com.au\/password.html\" target=\"_blank\" rel=\"noopener\">password recovery tool<\/a>.<\/div>\n<p>Once you&#8217;re logged in, click &#8220;add a new service&#8221;, choose &#8220;Home Phone (VoIP)&#8221;, and follow the prompts. Just like the app, you\u2019ll have the choice to:<\/p>\n<ul style=\"margin-left: 1em;\">\n<li>Transfer your current number (we\u2019ll need your existing number and account number)<\/li>\n<li>Get a new VoIP number from MATE<\/li>\n<\/ul>\n<p>For more details on keeping your number, check out this <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/can-i-keep-my-existing-landline-telephone-number-on-nbn\/\" target=\"_blank\" rel=\"noopener\">FAQ guide<\/a>.<\/p>\n<div style=\"margin-top: 2em; padding: 1em; background-color: #e7f3fe; border-left: 5px solid #2196f3; text-align: left;\"><strong>\ud83d\udcac Need help?<\/strong> Use the chat icon or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\" target=\"_blank\" rel=\"noopener\">contact us here<\/a>.<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you are an existing MATE customer, you can use our self-care portal or myMATE app to add a new home phone (VoIP) service to your account. Steps at a glance Log in to the myMATE app or self-care portal Select &#8220;Add New Service&#8221; Choose &#8220;Home Phone (VoIP)&#8221; as the service type Select whether you&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":{"mate_custom_head_html_content":"","wp_breadcrumbs":"","has_parent":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Add a Home Phone (VoIP) Service | MATE<\/title>\n<meta name=\"description\" content=\"Need a landline over the nbn? Add a home phone (VoIP) service to your MATE account in just a few clicks. Keep your number or get a new one\u2014it\u2019s easy!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/add-home-phone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add a Home Phone (VoIP) Service | MATE\" \/>\n<meta property=\"og:description\" content=\"Need a landline over the nbn? Add a home phone (VoIP) service to your MATE account in just a few clicks. 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