{"id":24542,"date":"2024-11-13T15:22:39","date_gmt":"2024-11-13T04:22:39","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=24542"},"modified":"2026-09-10T13:39:43","modified_gmt":"2026-09-10T03:39:43","slug":"mymate","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/mymate\/","title":{"rendered":"myMATE app | Download &#038; manage your MATE internet &#038; mobile"},"content":{"rendered":"<p>&nbsp;<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div 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z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-standalone.php","meta":[],"acf":{"standalone_content":[{"acf_fc_layout":"content_w_image_slider","image_slider_position":true,"image_stick_to_bottom":false,"content_group":{"background_color":"#1a0e3b","remove_large_padding_on_text_content":false,"content":"<h2 style=\"color: #fff; font-size: clamp(34px,6vw,52px); font-weight: 800; line-height: 1.1; margin: 0 0 10px;\">Our myMATE app in your pocket<\/h2>\n<p style=\"color: #fff45f; font-weight: bold; font-size: 18px; line-height: 1.4; margin: 0 0 24px;\">Take control of your MATE account effortlessly<\/p>\n<a style=\"display: inline-block; background: #fff45f; color: #1a1a3d; text-decoration: none; font-weight: 800; font-size: 16px; padding: 14px 28px; border-radius: 8px;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/download-mymate\/\">Download the myMATE app<\/a>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"SoftwareApplication\",\n  \"name\": \"myMATE app\",\n  \"operatingSystem\": \"iOS, Android\",\n  \"applicationCategory\": \"UtilitiesApplication\",\n  \"downloadUrl\": [\n    \"https:\/\/apps.apple.com\/au\/app\/mymate\/id1537497203\",\n    \"https:\/\/play.google.com\/store\/apps\/details?id=com.vevey.mate\"\n  ],\n  \"offers\": {\n    \"@type\": \"Offer\",\n    \"price\": \"0.00\",\n    \"priceCurrency\": \"AUD\"\n  },\n  \"publisher\": {\n    \"@type\": \"Organization\",\n    \"name\": \"MATE\"\n  }\n}\n<\/script><\/p>\n","button":"","bottom_images":[{"ID":14162,"id":14162,"title":"Product 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Nobg V2hero@2.5x","filename":"myMATE_NOBG_V2Hero@2.5x.png","filesize":840729,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Hero@2.5x.png","link":"https:\/\/www.letsbemates.com.au\/mate\/mymate\/mymate_nobg_v2hero2-5x\/","alt":"Mymate Nobg V2hero@2.5x","author":"14","description":"","caption":"","name":"mymate_nobg_v2hero2-5x","status":"inherit","uploaded_to":24542,"date":"2025-03-07 00:12:15","modified":"2025-03-07 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Nobg V2change Cc@4x","filename":"myMATE_NOBG_V2Change-CC@4x.png","filesize":268265,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Change-CC@4x.png","link":"https:\/\/www.letsbemates.com.au\/mate\/mymate\/mymate_nobg_v2change-cc4x\/","alt":"Mymate Nobg V2change Cc@4x","author":"14","description":"","caption":"","name":"mymate_nobg_v2change-cc4x","status":"inherit","uploaded_to":24542,"date":"2025-03-07 00:06:50","modified":"2025-03-07 00:06:50","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":2360,"height":1420,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Change-CC@4x-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Change-CC@4x-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Change-CC@4x-768x462.png","medium_large-width":768,"medium_large-height":462,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Change-CC@4x.png","large-width":1024,"large-height":616,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Change-CC@4x-1536x924.png","1536x1536-width":1536,"1536x1536-height":924,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Change-CC@4x-2048x1232.png","2048x2048-width":2048,"2048x2048-height":1232}}},"left_content":{"type":true,"position_bottom":false,"content":"<h2 style=\"color: #00b26b;\">Manage your payments<\/h2>\n<div style=\"margin-top: 14px; font-size: 16px; line-height: 1.5; color: #333;\">\n<div style=\"margin: 0 0 14px;\"><span style=\"font-weight: 600;\">Pay your bill<\/span> \ud83d\udcb3: Settle an outstanding balance securely, straight from the app. <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/can-i-make-a-manual-credit-card-payment\/\">See how<\/a><\/div>\n<div style=\"margin: 0 0 14px;\"><span style=\"font-weight: 600;\">Update your card<\/span> \u270f\ufe0f: Add or edit your <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/how-do-i-update-or-change-my-direct-debit-or-credit-card-account-details\/\">payment details<\/a> in a few taps, so nothing gets missed.<\/div>\n<div style=\"margin: 0;\"><span style=\"font-weight: 600;\">Request an extension<\/span> \ud83d\udd52: Need a bit more time? Ask for a payment extension in a few steps, no phone call needed.<\/div>\n<\/div>\n","button":"","image":false}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":false,"position_bottom":false,"content":"<h2>\ud83d\udcf1 Check your data usage<\/h2>\n<p>Curious about your data usage? With the myMATE app, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-check-my-data-usage\/\">you can check how much data<\/a> you have used in your current billing period with ease.<\/p>\n<h2>\ud83d\udce1 Report a fault (nbn)<\/h2>\n<p>Has your internet stopped working? With the myMATE app, you&#8217;re able to <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/log-a-fault-mymate-app\/\">report a fault<\/a> on your service that our support team can see and action, without you needing to wait on hold!<\/p>\n<h2>\ud83d\udcb2 Request a payment extension<\/h2>\n<p>Need more time to pay your bill? You can request a payment extension on our myMATE app.<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","button":"","image":{"ID":26022,"id":26022,"title":"Mymate Nobg V2service Usage@4x","filename":"myMATE_NOBG_V2Service-usage@4x.png","filesize":275569,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Service-usage@4x.png","link":"https:\/\/www.letsbemates.com.au\/mate\/mymate\/mymate_nobg_v2service-usage4x\/","alt":"Mymate Nobg V2service Usage@4x","author":"14","description":"","caption":"","name":"mymate_nobg_v2service-usage4x","status":"inherit","uploaded_to":24542,"date":"2025-03-07 00:07:07","modified":"2025-03-07 00:07:07","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":2361,"height":1420,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Service-usage@4x-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Service-usage@4x-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Service-usage@4x-768x462.png","medium_large-width":768,"medium_large-height":462,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Service-usage@4x.png","large-width":1024,"large-height":616,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Service-usage@4x-1536x924.png","1536x1536-width":1536,"1536x1536-height":924,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Service-usage@4x-2048x1232.png","2048x2048-width":2048,"2048x2048-height":1232}}},"left_content":{"type":true,"position_bottom":false,"content":"<h2 style=\"color: #00b26b;\">Manage your services<\/h2>\n<div style=\"margin-top: 14px; font-size: 16px; line-height: 1.5; color: #333;\">\n<div style=\"margin: 0 0 14px;\"><span style=\"font-weight: 600;\">Check outages<\/span> \ud83d\udea6: See if there&#8217;s an outage in your area and when it&#8217;s expected to be fixed.<\/div>\n<div style=\"margin: 0 0 14px;\"><span style=\"font-weight: 600;\">Report an nbn fault<\/span> \u2699\ufe0f: Something not right? <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/log-a-fault-mymate-app\/\">Log a fault<\/a> in a few taps and we&#8217;ll take it from there.<\/div>\n<div style=\"margin: 0 0 14px;\"><span style=\"font-weight: 600;\">Check your data usage<\/span> \ud83d\udcca: <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/how-do-i-check-my-data-usage\/\">Keep an eye on your mobile data<\/a> so there are no surprises on your bill.<\/div>\n<div style=\"margin: 0;\"><span style=\"font-weight: 600;\">Change your plan<\/span> \ud83d\udd04: Upgrade or adjust your <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/how-do-i-change-my-mobile-plan\/\">mobile<\/a> or <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/how-do-i-change-my-nbn-plan\/\">nbn<\/a> plan whenever life changes.<\/div>\n<\/div>\n","button":"","image":false}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":false,"position_bottom":false,"content":"<h2>Manage your services<\/h2>\n<p><strong>Report a fault (nbn)<\/strong> \u2699\ufe0f: If something\u2019s not quite right with your nbn connection, you can <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/log-a-fault-mymate-app\/\" target=\"_blank\" rel=\"noopener\">report a fault<\/a> directly through the myMATE app. Submit the details quickly, and our team will take care of the rest.<\/p>\n<p><strong>Check mobile data usage<\/strong> \ud83d\udcca: <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-check-my-data-usage\/\" target=\"_blank\" rel=\"noopener\">Monitor your data usage<\/a> with ease. The myMATE app provides detailed insights into your mobile data consumption so you can avoid surprises on your bill.<\/p>\n<p><strong>Check outages<\/strong> \ud83d\udea6: Stay informed about service interruptions in your area. With the myMATE app, you can access real-time updates to check if there\u2019s an outage and when it\u2019s expected to be resolved.<\/p>\n<p><strong>Change your plan (mobile or nbn)<\/strong> \ud83d\udd04: Life changes, and so can your plan! Use the myMATE app to explore options and upgrade or adjust your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-change-my-mobile-plan\/\" target=\"_blank\" rel=\"noopener\">mobile<\/a> or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-change-my-nbn-plan\/\" target=\"_blank\" rel=\"noopener\">nbn<\/a> plan to suit your needs.<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","button":"","image":{"ID":26023,"id":26023,"title":"Mymate Nobg V2add Service@4x","filename":"myMATE_NOBG_V2Add-service@4x.png","filesize":202263,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Add-service@4x.png","link":"https:\/\/www.letsbemates.com.au\/mate\/mymate\/mymate_nobg_v2add-service4x\/","alt":"Mymate Nobg V2add Service@4x","author":"14","description":"","caption":"","name":"mymate_nobg_v2add-service4x","status":"inherit","uploaded_to":24542,"date":"2025-03-07 00:07:27","modified":"2025-03-07 00:07:27","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":2360,"height":1420,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Add-service@4x-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Add-service@4x-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Add-service@4x-768x462.png","medium_large-width":768,"medium_large-height":462,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Add-service@4x.png","large-width":1024,"large-height":616,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Add-service@4x-1536x924.png","1536x1536-width":1536,"1536x1536-height":924,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_NOBG_V2Add-service@4x-2048x1232.png","2048x2048-width":2048,"2048x2048-height":1232}}},"left_content":{"type":true,"position_bottom":false,"content":"<h2 style=\"color: #00b26b;\">Need a new service?<\/h2>\n<div style=\"margin-top: 14px; font-size: 16px; line-height: 1.5; color: #333;\">\n<div style=\"margin: 0 0 14px;\"><span style=\"font-weight: 600;\">Add a service<\/span> \u2795: <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/add-new-service-mate-account\/\">Add internet or mobile<\/a> in minutes, and check out bundle and save while you&#8217;re there.<\/div>\n<div style=\"margin: 0 0 14px;\"><span style=\"font-weight: 600;\">Moving house?<\/span> \ud83d\udce6: <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/moving-address-app-selfcare\/\">Take your service with you<\/a> and set it up at your new address.<\/div>\n<div style=\"margin: 0;\"><span style=\"font-weight: 600;\">Upgrade to fibre<\/span> \ud83d\ude80: If you&#8217;re eligible, kick off your fibre upgrade in a few taps for faster, more reliable internet.<\/div>\n<\/div>\n","button":"","image":{"ID":26011,"id":26011,"title":"Mymate Greenbg Service Usage","filename":"myMATE_GreenBG_Service-usage.png","filesize":33408,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_GreenBG_Service-usage.png","link":"https:\/\/www.letsbemates.com.au\/mate\/mymate\/mymate_greenbg_service-usage\/","alt":"Mymate Greenbg Service Usage","author":"14","description":"","caption":"","name":"mymate_greenbg_service-usage","status":"inherit","uploaded_to":24542,"date":"2025-03-06 23:07:51","modified":"2025-03-06 23:07:51","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":591,"height":355,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_GreenBG_Service-usage-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_GreenBG_Service-usage-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_GreenBG_Service-usage.png","medium_large-width":591,"medium_large-height":355,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_GreenBG_Service-usage.png","large-width":591,"large-height":355,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_GreenBG_Service-usage.png","1536x1536-width":591,"1536x1536-height":355,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/03\/myMATE_GreenBG_Service-usage.png","2048x2048-width":591,"2048x2048-height":355}}}},{"acf_fc_layout":"faqs","faqs_title":"Frequently asked questions","faqs":[{"question":"What can I do with the myMATE app?","answer":"<div style=\"font-size: 16px; line-height: 1.5; color: #333;\">Here&#8217;s what you can do with the myMATE app:<\/div>\n<div style=\"margin-top: 12px; font-size: 16px; line-height: 1.5; color: #333;\">\n<div style=\"margin: 0 0 10px;\">\ud83d\udcf1 <span style=\"font-weight: 600;\">Change your plan<\/span>: upgrade or switch your internet or mobile plan anytime<\/div>\n<div style=\"margin: 0 0 10px;\">\ud83d\udcb3 <span style=\"font-weight: 600;\">Update payment details<\/span>: got a new card? Add it in a few taps<\/div>\n<div style=\"margin: 0 0 10px;\">\ud83d\udd52 <span style=\"font-weight: 600;\">Request a payment extension<\/span>: need more time to pay? Sort it without waiting on the phone<\/div>\n<div style=\"margin: 0 0 10px;\">\ud83c\udfe0 <span style=\"font-weight: 600;\">Add new services<\/span>: add internet or mobile straight from the app<\/div>\n<div style=\"margin: 0 0 10px;\">\ud83d\udcca <span style=\"font-weight: 600;\">Check your data usage<\/span>: keep an eye on internet and mobile data at a glance<\/div>\n<div style=\"margin: 0;\">\u2699\ufe0f <span style=\"font-weight: 600;\">Report an internet fault<\/span>: log a fault without waiting on hold<\/div>\n<\/div>\n"},{"question":"How do I download the myMATE app?","answer":"<div style=\"font-size: 16px; line-height: 1.5; color: #333;\">The myMATE app is free on both Apple and Android. Grab it here:<\/div>\n<div style=\"margin-top: 12px; font-size: 16px; line-height: 1.5; color: #333;\">\n<div style=\"margin: 0 0 10px;\"><span style=\"color: #00b26b;\">\u2022<\/span> <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"https:\/\/apps.apple.com\/au\/app\/mymate\/id1537497203\" target=\"_blank\" rel=\"noopener\">Download on the App Store<\/a><\/div>\n<div style=\"margin: 0;\"><span style=\"color: #00b26b;\">\u2022<\/span> <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.vevey.mate\" target=\"_blank\" rel=\"noopener\">Get it on Google Play<\/a><\/div>\n<\/div>\n"},{"question":"Is the myMATE app free to use?","answer":"<div style=\"font-size:16px;line-height:1.5;color:#333;\">Yes! The myMATE app is free to download and use for all MATE customers.<\/div>\n"},{"question":"How do I log in to the myMATE app?","answer":"<div style=\"font-size: 16px; line-height: 1.5; color: #333;\">Log in with your MATE account number (your MATE code) and your account password.<\/div>\n<div style=\"margin-top: 12px; font-size: 16px; line-height: 1.5; color: #333;\">Forgotten your password? Tap &#8220;Forgot password&#8221; in the app and we&#8217;ll send a reset link to the mobile number registered on your account.<\/div>\n"},{"question":"Can I activate my MATE mobile SIM using the myMATE app?","answer":"<div style=\"font-size: 16px; line-height: 1.5; color: #333;\">Yes. You can <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/activate-mobile-sim\/\">activate your MATE mobile SIM<\/a> right in the app. Once you&#8217;re logged in, head to &#8220;my orders&#8221; and follow the prompts to activate.<\/div>\n"},{"question":"What is the bundle and save offer?","answer":"<div style=\"font-size: 16px; line-height: 1.5; color: #333;\">Bundle and save is our way of rewarding you for keeping your internet and mobile together. Have an eligible MATE mobile and nbn service on the same account, and we&#8217;ll take $10 per month off your internet, that&#8217;s $120 per year, for as long as you keep both active.<\/div>\n<div style=\"margin-top: 12px; font-size: 16px; line-height: 1.5; color: #333;\">Only have one service? No worries. Add the other any time and the discount kicks in once it&#8217;s up and running. For the full details, see <a style=\"color: #00b26b; text-decoration: underline; font-size: inherit;\" href=\"\/mate\/faq\/how-does-your-mobile-bundle-discount-work\/\">how the bundle discount works<\/a>.<\/div>\n"},{"question":"How do the \"no lock-in contracts\" work? Does this mean I can cancel anytime without penalties?","answer":"<div style=\"font-size: 16px; line-height: 1.5; color: #333;\">Exactly right. At MATE we want to keep you because you love our service, not because you&#8217;re locked in.<\/div>\n<div style=\"margin-top: 12px; font-size: 16px; line-height: 1.5; color: #333;\">If you ever decide to leave, you can do so with no exit fees and no penalties.<\/div>\n"}]},{"acf_fc_layout":"testimonials_block","title":"What our mates are saying about us \ud83d\udc47","testimonials":[{"logo":{"ID":14214,"id":14214,"title":"Product Review logo","filename":"2.png","filesize":10449,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","link":"https:\/\/www.letsbemates.com.au\/mate\/broadband-plans\/2-7\/","alt":"Product Review logo","author":"8","description":"","caption":"","name":"2-7","status":"inherit","uploaded_to":14112,"date":"2022-04-21 02:28:54","modified":"2022-04-21 02:29:17","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":180,"height":50,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2-150x50.png","thumbnail-width":150,"thumbnail-height":50,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium-width":180,"medium-height":50,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium_large-width":180,"medium_large-height":50,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","large-width":180,"large-height":50,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","1536x1536-width":180,"1536x1536-height":50,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","2048x2048-width":180,"2048x2048-height":50}},"name":"Paul S.","rating":"5","testimonial":"New mate customer - Easy to transfer and set up, good price compared to others, great having an Australian based helpdesk"},{"logo":{"ID":14214,"id":14214,"title":"Product Review logo","filename":"2.png","filesize":10449,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","link":"https:\/\/www.letsbemates.com.au\/mate\/broadband-plans\/2-7\/","alt":"Product Review logo","author":"8","description":"","caption":"","name":"2-7","status":"inherit","uploaded_to":14112,"date":"2022-04-21 02:28:54","modified":"2022-04-21 02:29:17","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":180,"height":50,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2-150x50.png","thumbnail-width":150,"thumbnail-height":50,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium-width":180,"medium-height":50,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium_large-width":180,"medium_large-height":50,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","large-width":180,"large-height":50,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","1536x1536-width":180,"1536x1536-height":50,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","2048x2048-width":180,"2048x2048-height":50}},"name":"T Smith","rating":"5","testimonial":"Very happy, highly recommend - Discounted price makes Mate the best value for NBN.\r\nSales team were friendly and helpful with arranging connection.\r\nEarly days but no issues with the connection and seemed to work fine while 3 of were connected, two gaming and one watching sports."},{"logo":{"ID":14214,"id":14214,"title":"Product Review logo","filename":"2.png","filesize":10449,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","link":"https:\/\/www.letsbemates.com.au\/mate\/broadband-plans\/2-7\/","alt":"Product Review logo","author":"8","description":"","caption":"","name":"2-7","status":"inherit","uploaded_to":14112,"date":"2022-04-21 02:28:54","modified":"2022-04-21 02:29:17","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":180,"height":50,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2-150x50.png","thumbnail-width":150,"thumbnail-height":50,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium-width":180,"medium-height":50,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium_large-width":180,"medium_large-height":50,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","large-width":180,"large-height":50,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","1536x1536-width":180,"1536x1536-height":50,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","2048x2048-width":180,"2048x2048-height":50}},"name":"Barbara L.","rating":"5","testimonial":"Great service as usual - 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I have had no issues with the connection, no drop outs. Seems to be very reliable."},{"logo":{"ID":14214,"id":14214,"title":"Product Review logo","filename":"2.png","filesize":10449,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","link":"https:\/\/www.letsbemates.com.au\/mate\/broadband-plans\/2-7\/","alt":"Product Review logo","author":"8","description":"","caption":"","name":"2-7","status":"inherit","uploaded_to":14112,"date":"2022-04-21 02:28:54","modified":"2022-04-21 02:29:17","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":180,"height":50,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2-150x50.png","thumbnail-width":150,"thumbnail-height":50,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium-width":180,"medium-height":50,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","medium_large-width":180,"medium_large-height":50,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","large-width":180,"large-height":50,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","1536x1536-width":180,"1536x1536-height":50,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/2.png","2048x2048-width":180,"2048x2048-height":50}},"name":"Victoria","rating":"5","testimonial":"Great Product, Best Price, Good Service - This is my first NBN fibre experience. I've never been able to afford fixed WIFI before. MATE's great prices have made it possible, and I'm loving it. I'm on the lowest speed and plan (bundled with my mobile) because I'm solo resident, and it's excellent. Great prices, reasonable service (wish they had more tech phone staff and quicker hold times), friendly staff, and the product is really quite great. 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