{"id":21828,"date":"2024-05-10T10:21:39","date_gmt":"2024-05-10T00:21:39","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=21828"},"modified":"2026-09-03T11:08:54","modified_gmt":"2026-09-03T01:08:54","slug":"activate-mobile-sim","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/activate-mobile-sim\/","title":{"rendered":"How to Activate Your MATE Mobile SIM Service | MATE"},"content":{"rendered":"
\n

You can activate your MATE mobile SIM card in our self-care portal<\/a> or myMATE app<\/a>.<\/p>\n

myMATE for iPhone<\/a>
\nmyMATE for Android<\/a><\/div>\n
\"How<\/div>\n

Activate your SIM in the myMATE app<\/h2>\n
\n

1<\/span>Download the myMATE app<\/h3>\n
\n

First things first, let’s get the myMATE app on your phone.<\/p>\n

myMATE is available for Apple and Android devices and can be downloaded on your device using the links below.<\/p>\n\"Download<\/a>
\n\"Get<\/a>\n<\/div>\n<\/div>\n

\n

2<\/span>Login into the myMATE App<\/h3>\n
\n

Once you’ve got the app downloaded, it’s time to log in. Grab your MATE account number (what we like to call your MATE code)<\/a> and your password.<\/p>\n

If you’ve forgotten your password, no worries! Just tap “Forgot password,” and we’ll send a reset link to the registered mobile number on your account.<\/p>\n

\"myMATE<\/p>\n<\/div>\n<\/div>\n

\n

3<\/span>Activate your SIM<\/h3>\n
\n

Now that you’re logged in, you can activate your SIM card. Here’s how to do it:<\/p>\n

\n

1<\/span><\/p>\n

Select ‘my orders’<\/span> on the main screen:\"myMATE<\/div>\n<\/div>\n
\n

2<\/span><\/p>\n

Tap on the mobile order in ‘Pending Delivery<\/span>‘ status. This will also show the SIM card number \u2013 you should verify that this is the same SIM card you have received.\"Mobile<\/div>\n<\/div>\n
\n

3<\/span><\/p>\n

You should now see the Update order<\/span> menu.
\nIf you want to transfer an existing mobile number, select the “I want to transfer an existing number<\/span>” dropdown and follow the prompts.\"Transfer<\/div>\n<\/div>\n

Read more information<\/a> on the details we need to ensure your number transfer is successful here.<\/p>\n

\u26a0\ufe0f Important:<\/span> If you’re moving your number from another provider, hold off on putting your MATE SIM in your phone<\/span>. Keep using your old SIM until the transfer finishes. You’ll know it’s done when your old SIM stops working, and we’ll send you a text and email to confirm your number has moved to MATE.<\/div>\n

If you want to activate a new mobile number, select the “I want a new number<\/span>” dropdown and follow the prompts.<\/p>\n

\"I<\/p>\n

Once you have submitted the activation, you should see a Success screen, with the message “order updated.”<\/p>\n

If you’re transferring your number from another provider, your order under the “My orders” section will move to a “Pending Approval<\/span>” status.<\/p>\n

\"Order<\/p>\n

Your order will progress once you enter the two-factor authorisation code that was sent to you.<\/p>\n

\"Two-factor<\/p>\n<\/div>\n<\/div>\n

\ud83d\udcac Need help?<\/span> Use the chat icon or contact us here<\/a>.<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

You can activate your MATE mobile SIM card in our self-care portal or myMATE app. myMATE for iPhone myMATE for Android Activate your SIM in the myMATE app 1Download the myMATE app First things first, let’s get the myMATE app on your phone. myMATE is available for Apple and Android devices and can be downloaded…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":{"banner_group":{"title":"How to Activate Your MATE Mobile SIM Service","description":"You can activate your MATE mobile SIM card in our self-care portal<\/a> or myMATE app","buttons":[{"title":"myMATE for iPhone ","link":"https:\/\/apps.apple.com\/uy\/app\/mymate\/id1537497203"},{"title":"myMATE for Android","link":"https:\/\/play.google.com\/store\/apps\/details?id=com.vevey.mate"}]},"youtube_video":"","mymate_app_group":{"heading":"Activate your SIM in the myMATE app","accordion":[{"title":"Step 1: Download the myMATE app ","content":"

First things first, let\u2019s get the myMATE app on your phone.<\/p>\n

myMATE is available available for Apple and Android devices and can be downloaded on your device using the links below.<\/p>\n\"App<\/a>
\n\"Google<\/a>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"title":" Step 2: Login into the myMATE App","content":"

Once you\u2019ve got the app downloaded, it\u2019s time to log in. Grab your MATE account number (what we like to call your MATE code)<\/a> and your password.<\/p>\n

If you\u2019ve forgotten your password, no worries! Just tap \u201cForgot password,\u201d and we\u2019ll send a reset link to the registered mobile number on your account.<\/p>\n

<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"title":" Step 3: Activate your SIM","content":"

Now that you\u2019re logged in, you can activate your SIM card. Here\u2019s how to do it:<\/p>\n

1. Select\u00a0\u2018my orders\u2019<\/strong>\u00a0on the main screen:<\/p>\n

<\/p>\n

2. Tap on the mobile order in \u2018Pending Delivery<\/strong>\u2018 status. This will also show the SIM card number \u2013 you should verify that this is the same SIM card you have received.<\/p>\n

<\/p>\n

3. You should now see the Update order<\/strong> menu.<\/p>\n

If you want to transfer an existing mobile number, select the \u201cI want to transfer an existing number<\/strong>\u201d dropdown and follow the prompts.<\/p>\n

<\/p>\nRead more information<\/a> on the details we need to ensure your number transfer is successful here.<\/p>\n

Remember, if you are transferring your mobile number from another provide DO NOT PUT THE MATE SIM CARD IN YOUR PHONE IMMEDIATELY. You will know your mobile service is active with MATE when the SIM card with your previous mobile provider no longer works \u2013 you will also receive an SMS and email confirming that your mobile number has successfully ported (transferred) to MATE.<\/p>\n

If you want to activate a new mobile number, select the \u201cI want a new number<\/strong>\u201d dropdown and follow the prompts.<\/p>\n

<\/p>\n

Once you have submitted the activation, you should see a Success screen, with the message \u201corder updated.<\/p>\n

If you’re transferring your number from another provider, your order under the “My orders” section will move to a \u201cPending Approval<\/strong>\u201d status.<\/p>\n

<\/p>\n

Your order will progress once you enter the two-factor authorisation code that was sent to you.<\/p>\n

<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"}]},"self_care_portal_group":{"heading":"Activate your SIM in the self-care portal","accordion":[{"title":"Step 1: Login into the self-care portal","content":"

Log in to the self-care portal using your MATE account number (what we like to call your MATE code)<\/a> and your password.<\/p>\n

<\/p>\n

If you\u2019ve forgotten your password, no worries! Just visit the \u201cForgot password<\/a>\u201c, section, and we\u2019ll send a reset link to the registered mobile number on your account.<\/p>\n

<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"title":" Step 2: Activate your SIM ","content":"

Now that you\u2019re logged in, click \u201cmy orders<\/strong>\u201d on the right hand panel.<\/p>\n

<\/p>\n

Find your SIM card number and matching mobile plan and click \u201cActivate<\/strong>\u201d<\/p>\n

<\/p>\n

You should now see the Activate order<\/b> menu.<\/p>\n

If you want to transfer an existing mobile number, select \u201cI want to transfer an existing number<\/strong>\u201d from the dropdown and follow the prompts.<\/p>\n

<\/p>\nRead more information<\/a> on the details we need to ensure your number transfer is successful here.<\/p>\n

<\/p>\n

Remember, DO NOT PUT THE MATE SIM CARD IN YOUR PHONE IMMEDIATELY. You will know your mobile service is active with MATE when the SIM card with your previous mobile provider no longer works \u2013 you will also receive an SMS and email confirming that your mobile number has successfully ported (transferred) to MATE.<\/p>\n

If you want to activate a new mobile number, select \u201cI want a new number<\/strong>\u201d from the dropdown and follow the prompts.<\/p>\n

<\/p>\n

Once you have submitted the activation, you should see the confirmation \u201cYour order has been activated and will progress.\u201d<\/p>\n

<\/p>\n

In the my orders screen, you should now see your mobile order moved to a \u201cPending<\/strong>\u201d status.<\/p>\n

<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"}]},"mate_custom_head_html_content":"","wp_breadcrumbs":"activate mobile SIM","has_parent":true,"parent_title":"mobile","parent_link":{"title":"","url":"\/mobile","target":""},"enable_dfv":false},"yoast_head":"\nHow to Activate Your MATE Mobile SIM Service | MATE<\/title>\n<meta name=\"description\" content=\"Activate your MATE Mobile SIM service in just a few easy steps. Get connected quickly and easily using the myMATE app or self-care portal. 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