{"id":18224,"date":"2023-08-16T17:20:05","date_gmt":"2023-08-16T07:20:05","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=18224"},"modified":"2026-09-10T16:18:21","modified_gmt":"2026-09-10T06:18:21","slug":"money-back-guarantee","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/","title":{"rendered":"1-month money back guarantee | MATE"},"content":{"rendered":"

 <\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

 <\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-standalone.php","meta":[],"acf":{"standalone_content":[{"acf_fc_layout":"header","logo":{"ID":14161,"id":14161,"title":"Mate Logo White","filename":"mate-logo-white.png","filesize":1447,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/mate-logo-white.png","link":"https:\/\/www.letsbemates.com.au\/mate\/broadband-plans\/mate-logo-white\/","alt":"Mate Logo White","author":"1","description":"","caption":"","name":"mate-logo-white","status":"inherit","uploaded_to":14112,"date":"2022-04-20 23:57:33","modified":"2022-04-20 23:57:33","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":115,"height":31,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/mate-logo-white.png","thumbnail-width":115,"thumbnail-height":31,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/mate-logo-white.png","medium-width":115,"medium-height":31,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/mate-logo-white.png","medium_large-width":115,"medium_large-height":31,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/mate-logo-white.png","large-width":115,"large-height":31,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/mate-logo-white.png","1536x1536-width":115,"1536x1536-height":31,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/mate-logo-white.png","2048x2048-width":115,"2048x2048-height":31}},"logo_link":"","header_phone":"13 14 13","button":""},{"acf_fc_layout":"content_w_image_slider","image_slider_position":true,"image_stick_to_bottom":true,"content_group":{"background_color":"#00b26b","remove_large_padding_on_text_content":false,"content":"

\n

Love your internet, or your money back!<\/h2>\n

Try any nbn plan risk-free, backed by our 1-month money-back guarantee<\/span>\u00b9<\/p>\n\u00b9 Terms and conditions apply<\/a>\n<\/div>\n","button":"","bottom_images":[{"ID":14162,"id":14162,"title":"Product Review","filename":"product-review.png","filesize":3938,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/product-review.png","link":"https:\/\/www.letsbemates.com.au\/mate\/broadband-plans\/product-review\/","alt":"modem-for-nbn","author":"1","description":"","caption":"","name":"product-review","status":"inherit","uploaded_to":14112,"date":"2022-04-20 23:59:37","modified":"2022-10-11 04:46:05","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":215,"height":42,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/product-review-150x42.png","thumbnail-width":150,"thumbnail-height":42,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/product-review.png","medium-width":215,"medium-height":42,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/product-review.png","medium_large-width":215,"medium_large-height":42,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/product-review.png","large-width":215,"large-height":42,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/product-review.png","1536x1536-width":215,"1536x1536-height":42,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/product-review.png","2048x2048-width":215,"2048x2048-height":42}},{"ID":28186,"id":28186,"title":"5 Star Reviews Yellow","filename":"5-star-reviews-yellow.png","filesize":6926,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/09\/5-star-reviews-yellow.png","link":"https:\/\/www.letsbemates.com.au\/mate\/5-star-reviews-yellow\/","alt":"5 Star Reviews Yellow","author":"8","description":"","caption":"","name":"5-star-reviews-yellow","status":"inherit","uploaded_to":0,"date":"2025-09-01 00:33:09","modified":"2025-09-01 00:33:09","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":186,"height":56,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/09\/5-star-reviews-yellow-150x56.png","thumbnail-width":150,"thumbnail-height":56,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/09\/5-star-reviews-yellow.png","medium-width":186,"medium-height":56,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/09\/5-star-reviews-yellow.png","medium_large-width":186,"medium_large-height":56,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/09\/5-star-reviews-yellow.png","large-width":186,"large-height":56,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/09\/5-star-reviews-yellow.png","1536x1536-width":186,"1536x1536-height":56,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/09\/5-star-reviews-yellow.png","2048x2048-width":186,"2048x2048-height":56}}]},"image_slider":[{"ID":26706,"id":26706,"title":"A man in a yellow shirt hugging his laptop because of how much he loves his new MATE nbn Perth plan and its benefits","filename":"4.jpg","filesize":51944,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/4.jpg","link":"https:\/\/www.letsbemates.com.au\/mate\/nbn-melbourne\/4-13\/","alt":"A man in a yellow shirt hugging his laptop because of how much he loves his new MATE nbn Perth plan and its benefits","author":"15","description":"A man in a yellow shirt hugging his laptop because of how much he loves his new MATE nbn Perth plan and its benefits","caption":"","name":"4-13","status":"inherit","uploaded_to":11378,"date":"2025-05-23 03:00:04","modified":"2026-02-23 03:07:25","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":950,"height":650,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/4-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/4-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/4-768x525.jpg","medium_large-width":768,"medium_large-height":525,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/4.jpg","large-width":950,"large-height":650,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/4.jpg","1536x1536-width":950,"1536x1536-height":650,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/4.jpg","2048x2048-width":950,"2048x2048-height":650}}]},{"acf_fc_layout":"nbn_sq","check_address_line":"Check your address"},{"acf_fc_layout":"nbn_plans","select_package_line":"choose your internet package","heading":"","sub_heading":"","set_plan_type":false,"hide_bein":false,"12_month_binge_promo":false,"12_month_promo":false,"nab_promo":false,"disable_filter":false,"hide_fixed_wireless":true,"hide_button":false,"specific_plans":false,"bottom_link":""},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":false,"position_bottom":false,"content":"","button":null,"image":{"ID":26713,"id":26713,"title":"A woman excited by her new MATE nbn Perth plan as she uses her laptop.","filename":"14-1.jpg","filesize":56467,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/14-1.jpg","link":"https:\/\/www.letsbemates.com.au\/mate\/nbn-melbourne\/14-3\/","alt":"A woman excited by her new MATE nbn Perth plan as she uses her laptop.","author":"15","description":"A woman excited by her new MATE nbn Perth plan as she uses her laptop.","caption":"","name":"14-3","status":"inherit","uploaded_to":11378,"date":"2025-05-23 03:58:08","modified":"2025-09-01 05:10:55","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":950,"height":650,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/14-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/14-1-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/14-1-768x525.jpg","medium_large-width":768,"medium_large-height":525,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/14-1.jpg","large-width":950,"large-height":650,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/14-1.jpg","1536x1536-width":950,"1536x1536-height":650,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/14-1.jpg","2048x2048-width":950,"2048x2048-height":650}}},"left_content":{"type":true,"position_bottom":false,"content":"

Get a 1-month money-back guarantee, no worries, no dramas!<\/h2>\n
\n
At MATE, we’re thrilled to offer a range of great value nbn internet plans.<\/div>\n
Tired of being locked into services that don’t live up to the hype?<\/div>\n
We’re so confident you’ll love our upgraded internet network, we’re offering a 1-month money-back guarantee<\/span>\u00b9 on all nbn plans!<\/div>\n<\/div>\n
\u00b9 See full terms and conditions<\/a><\/div>\n","button":"","image":false}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":true,"position_bottom":false,"content":"

Try MATE risk-free, here’s how it works!<\/h2>\n
\n
\n

1<\/span><\/p>\n

Check your address above and sign up for your nbn plan.<\/div>\n<\/div>\n
\n

2<\/span><\/p>\n

Enjoy our top-notch service and upgraded internet network for a month.<\/div>\n<\/div>\n
\n

3<\/span><\/p>\n

Not happy? If you’re not completely satisfied, let us know within the first month.<\/div>\n<\/div>\n
\n

4<\/span><\/p>\n

Get your money back. We’ll refund your nbn plan fee\u00b9, no questions asked, no dramas!<\/div>\n<\/div>\n<\/div>\n
\u00b9 See full terms and conditions<\/a><\/div>\n","button":"","image":false},"left_content":{"type":false,"position_bottom":false,"content":"","button":null,"image":{"ID":26876,"id":26876,"title":"Searching guy orange shirt_green BG","filename":"13.png","filesize":467463,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/13.png","link":"https:\/\/www.letsbemates.com.au\/mate\/become-a-partner\/13-3\/","alt":"Searching guy orange shirt_green BG","author":"15","description":"Searching guy orange shirt_green BG","caption":"Searching guy orange shirt_green BG","name":"13-3","status":"inherit","uploaded_to":17973,"date":"2025-05-27 06:29:38","modified":"2025-09-15 06:37:19","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":950,"height":650,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/13-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/13-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/13-768x525.png","medium_large-width":768,"medium_large-height":525,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/13.png","large-width":950,"large-height":650,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/13.png","1536x1536-width":950,"1536x1536-height":650,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/13.png","2048x2048-width":950,"2048x2048-height":650}}}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":false,"position_bottom":false,"content":"","button":null,"image":{"ID":26862,"id":26862,"title":"MATE Customer Support Guy with Drill","filename":"Surprisingly-web-hero-images-1.jpg","filesize":67229,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/Surprisingly-web-hero-images-1.jpg","link":"https:\/\/www.letsbemates.com.au\/mate\/?attachment_id=26862","alt":"MATE Customer Support Guy with Drill","author":"15","description":"MATE Customer Support Guy with Drill","caption":"MATE Customer Support Guy with Drill","name":"surprisingly-web-hero-images-1","status":"inherit","uploaded_to":18986,"date":"2025-05-27 06:11:14","modified":"2025-05-27 06:11:30","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":950,"height":650,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/Surprisingly-web-hero-images-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/Surprisingly-web-hero-images-1-300x300.jpg","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/Surprisingly-web-hero-images-1-768x525.jpg","medium_large-width":768,"medium_large-height":525,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/Surprisingly-web-hero-images-1.jpg","large-width":950,"large-height":650,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/Surprisingly-web-hero-images-1.jpg","1536x1536-width":950,"1536x1536-height":650,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/05\/Surprisingly-web-hero-images-1.jpg","2048x2048-width":950,"2048x2048-height":650}}},"left_content":{"type":true,"position_bottom":false,"content":"

100% Australian support, save more when you bundle!<\/h2>\n
\n
We’re proud to offer 100% Australian support. Our friendly, knowledgeable team is based right here, ready to help with any questions. We’re not just your internet and mobile provider, we’re your mates!<\/div>\n
Love a good deal? So do we! Get $10 off<\/span> your nbn plan when you bundle your internet and mobile together<\/a>. Everything in one place, and you save more. It’s a win-win!<\/div>\n<\/div>\n","button":"","image":false}},{"acf_fc_layout":"squared_icons","content":{"title":"Awesome reasons to switch<\/span> to MATE","sub_title":"Internet and mobile that just work","icon_list":[{"icon":{"ID":27776,"id":27776,"title":"No Contract - Icon","filename":"No-Contract-1-1.svg","filesize":1484,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","link":"https:\/\/www.letsbemates.com.au\/mate\/?attachment_id=27776","alt":"No Contract - Icon","author":"1","description":"No Contract - Icon","caption":"","name":"no-contract-1-2","status":"inherit","uploaded_to":29604,"date":"2025-07-28 03:20:41","modified":"2026-01-20 03:16:08","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":0,"height":0,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","thumbnail-width":1,"thumbnail-height":1,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","medium-width":1,"medium-height":1,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","medium_large-width":1,"medium_large-height":1,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","large-width":1,"large-height":1,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/No-Contract-1-1.svg","2048x2048-width":1,"2048x2048-height":1}},"title":"No lock-in contracts","sub_title":"No commitment, no worries"},{"icon":{"ID":27765,"id":27765,"title":"Aussie Support","filename":"aussie-support.svg","filesize":2488,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","link":"https:\/\/www.letsbemates.com.au\/mate\/?attachment_id=27765","alt":"Aussie Support","author":"1","description":"","caption":"","name":"aussie-support","status":"inherit","uploaded_to":29604,"date":"2025-07-28 02:47:26","modified":"2026-01-20 03:16:08","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":0,"height":0,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","thumbnail-width":1,"thumbnail-height":1,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","medium-width":1,"medium-height":1,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","medium_large-width":1,"medium_large-height":1,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","large-width":1,"large-height":1,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/aussie-support.svg","2048x2048-width":1,"2048x2048-height":1}},"title":"100% Aussie support","sub_title":"Real people, right here"},{"icon":{"ID":27766,"id":27766,"title":"Heart Gear","filename":"heart-gear.svg","filesize":7624,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","link":"https:\/\/www.letsbemates.com.au\/mate\/winback-25\/heart-gear\/","alt":"Heart Gear","author":"1","description":"","caption":"","name":"heart-gear","status":"inherit","uploaded_to":29570,"date":"2025-07-28 02:48:20","modified":"2026-01-07 00:48:35","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":0,"height":0,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","thumbnail-width":1,"thumbnail-height":1,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","medium-width":1,"medium-height":1,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","medium_large-width":1,"medium_large-height":1,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","large-width":1,"large-height":1,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","1536x1536-width":1,"1536x1536-height":1,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/07\/heart-gear.svg","2048x2048-width":1,"2048x2048-height":1}},"title":"Great value plans","sub_title":"Fair prices, no surprises"}]},"backgrounds":{"background_colour":"#00b26b"}},{"acf_fc_layout":"faqs","faqs_title":"Frequently asked questions (FAQs)","faqs":[{"question":"What is the 1-month money-back guarantee?","answer":"

Our 1-month money-back guarantee means that if you’re not completely satisfied with your MATE nbn service within the first month, we’ll refund your money, no questions asked.<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"question":"Are there any charges or fees associated with the 1-month money-back guarantee?","answer":"

The money-back guarantee applies to your monthly plan charge only.<\/p>\n

Additional charges, such as modem costs or setup fees, are not refundable.<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"question":"How do I claim the 1-month money-back guarantee?","answer":"

If you’re not completely satisfied with your MATE service, contact our customer support team within the first month of your service activation, and we will process your refund.<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"question":"Can I cancel my service after the first month?","answer":"

Absolutely, there are no lock-in contracts with MATE, so you can cancel your service at any time without any penalties.<\/p>\n

However, the money-back guarantee only applies to the first month of service.<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"question":"Does the 1-month money-back guarantee apply to MATE mobile plans as well?","answer":"

No, the 1-month money-back guarantee is only applicable to our nbn internet plans.<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"question":"What are the terms and conditions of the 1-month money back guarantee?","answer":"

You can view the T&C’s here.<\/a>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"},{"question":"I have another question about the 1-month money back guarantee?","answer":"

Have another question or need further assistance?<\/p>\n

Reach out to our friendly customer support team<\/a> for help.<\/p>\n

\n
<\/div>\n<\/div>\n
\n
<\/div>\n<\/div>\n"}]}],"wp_breadcrumbs":"1-month money back guarantee","has_parent":true,"mate_custom_head_html_content":"","lp_dealer":"","lp_dealer_code":"","parent_title":"nbn plans","parent_link":{"title":"","url":"\/nbn","target":""},"hide_application_section":false},"yoast_head":"\n1-month money back guarantee | MATE<\/title>\n<meta name=\"description\" content=\"Experience internet with confidence at MATE! Try our nbn plans risk-free with a 1-month money-back guarantee!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1-month money back guarantee | MATE\" \/>\n<meta property=\"og:description\" content=\"Experience internet with confidence at MATE! Try our nbn plans risk-free with a 1-month money-back guarantee!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-10T06:18:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/\",\"name\":\"1-month money back guarantee | MATE\",\"isPartOf\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\"},\"datePublished\":\"2023-08-16T07:20:05+00:00\",\"dateModified\":\"2026-09-10T06:18:21+00:00\",\"description\":\"Experience internet with confidence at MATE! Try our nbn plans risk-free with a 1-month money-back guarantee!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.letsbemates.com.au\/mate\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"1-month money back guarantee | MATE\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"name\":\"mate\",\"description\":\"Mate Site\",\"publisher\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#organization\",\"name\":\"Mate Communicate\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"contentUrl\":\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png\",\"width\":115,\"height\":31,\"caption\":\"Mate Communicate\"},\"image\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/matecommunicate\",\"https:\/\/twitter.com\/matecommunicate\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"1-month money back guarantee | MATE","description":"Experience internet with confidence at MATE! Try our nbn plans risk-free with a 1-month money-back guarantee!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/","og_locale":"en_US","og_type":"article","og_title":"1-month money back guarantee | MATE","og_description":"Experience internet with confidence at MATE! Try our nbn plans risk-free with a 1-month money-back guarantee!","og_url":"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/","og_site_name":"mate","article_publisher":"https:\/\/www.facebook.com\/matecommunicate","article_modified_time":"2026-09-10T06:18:21+00:00","og_image":[{"width":1200,"height":1200,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@matecommunicate","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/","url":"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/","name":"1-month money back guarantee | MATE","isPartOf":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#website"},"datePublished":"2023-08-16T07:20:05+00:00","dateModified":"2026-09-10T06:18:21+00:00","description":"Experience internet with confidence at MATE! Try our nbn plans risk-free with a 1-month money-back guarantee!","breadcrumb":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.letsbemates.com.au\/mate\/money-back-guarantee\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.letsbemates.com.au\/mate\/"},{"@type":"ListItem","position":2,"name":"1-month money back guarantee | MATE"}]},{"@type":"WebSite","@id":"https:\/\/www.letsbemates.com.au\/mate\/#website","url":"https:\/\/www.letsbemates.com.au\/mate\/","name":"mate","description":"Mate Site","publisher":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.letsbemates.com.au\/mate\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.letsbemates.com.au\/mate\/#organization","name":"Mate Communicate","url":"https:\/\/www.letsbemates.com.au\/mate\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/","url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","contentUrl":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/06\/logo.png","width":115,"height":31,"caption":"Mate Communicate"},"image":{"@id":"https:\/\/www.letsbemates.com.au\/mate\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/matecommunicate","https:\/\/twitter.com\/matecommunicate"]}]}},"_links":{"self":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/pages\/18224"}],"collection":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/comments?post=18224"}],"version-history":[{"count":22,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/pages\/18224\/revisions"}],"predecessor-version":[{"id":30933,"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/pages\/18224\/revisions\/30933"}],"wp:attachment":[{"href":"https:\/\/www.letsbemates.com.au\/mate\/wp-json\/wp\/v2\/media?parent=18224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}