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14 13","button":""},{"acf_fc_layout":"content_w_image_slider","image_slider_position":true,"image_stick_to_bottom":false,"content_group":{"background_color":"#1a0e3b","remove_large_padding_on_text_content":false,"content":"<h1><span data-sheets-root=\"1\">nbn Fibre Connect \u2013 FTTC <\/span><\/h1>\n<p>Ditch copper and upgrade to Fibre to the Premises (FTTP) as part of nbn&#8217;s Fibre Connect program at no extra cost.\u00b9<\/p>\n<p><span style=\"color: #00b26b;\"><a style=\"color: #00b26b;\" href=\"https:\/\/www.letsbemates.com.au\/includes\/uploads\/Important%20Stuff\/mate_nbn_fibre_connect.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 12px;\">\u00b9 Terms and conditions apply<\/span><\/a><\/span><\/p>\n","button":"","bottom_images":[{"ID":19672,"id":19672,"title":"Powered By Nbn 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proof your nbn experience"},{"icon":{"ID":14170,"id":14170,"title":"Setup Fee Icon","filename":"setup-fee-icon.png","filesize":2788,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/setup-fee-icon.png","link":"https:\/\/www.letsbemates.com.au\/mate\/broadband-plans\/setup-fee-icon\/","alt":"Setup Fee Icon","author":"1","description":"","caption":"","name":"setup-fee-icon","status":"inherit","uploaded_to":14112,"date":"2022-04-21 00:04:19","modified":"2022-04-21 00:04:19","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":50,"height":63,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/setup-fee-icon.png","thumbnail-width":50,"thumbnail-height":63,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/setup-fee-icon.png","medium-width":50,"medium-height":63,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/setup-fee-icon.png","medium_large-width":50,"medium_large-height":63,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/setup-fee-icon.png","large-width":50,"large-height":63,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/setup-fee-icon.png","1536x1536-width":50,"1536x1536-height":63,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/04\/setup-fee-icon.png","2048x2048-width":50,"2048x2048-height":63}},"title":"No additional installation costs"}]},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":false,"position_bottom":false,"content":"","button":null,"image":{"ID":15139,"id":15139,"title":"Man on rocket with laptop","filename":"COAT-Landing-Page.png","filesize":344218,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page.png","link":"https:\/\/www.letsbemates.com.au\/mate\/fibre-connect-fttn\/coat-landing-page\/","alt":"Man on rocket with laptop","author":"8","description":"","caption":"","name":"coat-landing-page","status":"inherit","uploaded_to":15087,"date":"2022-08-25 04:47:21","modified":"2022-08-25 04:47:34","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":590,"height":355,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page.png","medium_large-width":590,"medium_large-height":355,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page.png","large-width":590,"large-height":355,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page.png","1536x1536-width":590,"1536x1536-height":355,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page.png","2048x2048-width":590,"2048x2048-height":355}}},"left_content":{"type":true,"position_bottom":false,"content":"<h2>Faster, more reliable internet<\/h2>\n<h4>The benefits of nbn&#8217;s Fibre Connect program<\/h4>\n<p>To help Australians enjoy faster and more reliable internet, nbn is extending fibre technology deeper into selected towns and suburbs.<\/p>\n<p>Your current Fibre to the Curb (FTTC) internet connection with MATE is eligible to upgrade to Fibre to the Premises (FTTP) at no extra cost\u00b9 as part of nbn&#8217;s Fibre Connect program.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #00b26b;\"><a style=\"color: #00b26b;\" href=\"https:\/\/www.letsbemates.com.au\/includes\/uploads\/Important%20Stuff\/mate_nbn_fibre_connect.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 12px;\">\u00b9 Terms and conditions apply<\/span><\/a><\/span><\/p>\n","button":"","image":false}},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":true,"position_bottom":false,"content":"<h2>Simply change your plan to upgrade<\/h2>\n<h4>Move to one of our higher speed plans &amp; we&#8217;ll do the rest!<\/h4>\n<p>As you currently have a residential FTTC connection, you must opt-in to our <strong>No Worries nbn 500\/50<\/strong>, <strong>Fair Dinkum nbn 750\/50<\/strong>, <strong>Flamin&#8217; Fast nbn 1000\/100 <\/strong>or <strong>Scorchin&#8217; Fast nbn 2000\/200 <\/strong>plans when upgrading to FTTP.<\/p>\n<p>You&#8217;ll need to stay on one of these higher-speed plans \u2013 and remain connected with MATE as your internet provider \u2013 for at least 12 months.<\/p>\n","button":"","image":false},"left_content":{"type":false,"position_bottom":false,"content":"","button":null,"image":{"ID":15142,"id":15142,"title":"Internet speedtest","filename":"COAT-Landing-Page-1.png","filesize":256143,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/COAT-Landing-Page-1.png","link":"https:\/\/www.letsbemates.com.au\/mate\/fibre-connect-fttn\/coat-landing-page-1\/","alt":"Internet 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organise the additional work<\/h2>\n<h4>MATE will book all necessary appointments with an nbn-approved technician<\/h4>\n<p>Additional work is required to install new nbn equipment inside and outside your home to complete the upgrade.<\/p>\n<p>A pre-installation visit will see an nbn approved technician assess the outside of your home &#8211; you won&#8217;t need to be home.<\/p>\n<p>Then, a technician visit will be booked to install the nbn equipment inside and outside your premises. You, or an authorised person over the age of 18, will need to be home during the installation.<\/p>\n","button":"","image":false}},{"acf_fc_layout":"custom_post_list","title":"How the fibre upgrade works","post_list":[{"image":{"ID":15097,"id":15097,"title":"Upgrade Plan","filename":"Upgrade-plan-1.png","filesize":17125,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Upgrade-plan-1.png","link":"https:\/\/www.letsbemates.com.au\/mate\/fibre-connect-fttn\/upgrade-plan-2\/","alt":"Upgrade Plan","author":"8","description":"","caption":"","name":"upgrade-plan-2","status":"inherit","uploaded_to":15087,"date":"2022-08-23 06:44:23","modified":"2022-08-23 06:44:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":400,"height":250,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Upgrade-plan-1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Upgrade-plan-1-300x250.png","medium-width":300,"medium-height":250,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Upgrade-plan-1.png","medium_large-width":400,"medium_large-height":250,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Upgrade-plan-1.png","large-width":400,"large-height":250,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Upgrade-plan-1.png","1536x1536-width":400,"1536x1536-height":250,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Upgrade-plan-1.png","2048x2048-width":400,"2048x2048-height":250}},"title":"Change to a higher speed nbn plan","button":"","description":"As you currently have a residential Fibre to the Curb (FTTC) connection, you must sign up for one of our eligible high-speed plans when upgrading to FTTP. The plan change will only take effect once your FTTP connection is activated."},{"image":{"ID":15096,"id":15096,"title":"Place Order","filename":"Place-order-1.png","filesize":17297,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Place-order-1.png","link":"https:\/\/www.letsbemates.com.au\/mate\/fibre-connect-fttn\/place-order-2\/","alt":"Place Order","author":"8","description":"","caption":"","name":"place-order-2","status":"inherit","uploaded_to":15087,"date":"2022-08-23 06:44:23","modified":"2022-08-23 06:44:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":400,"height":250,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Place-order-1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Place-order-1-300x250.png","medium-width":300,"medium-height":250,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Place-order-1.png","medium_large-width":400,"medium_large-height":250,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Place-order-1.png","large-width":400,"large-height":250,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Place-order-1.png","1536x1536-width":400,"1536x1536-height":250,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Place-order-1.png","2048x2048-width":400,"2048x2048-height":250}},"title":"We'll organise the upgrade","button":"","description":"Additional work is required to install new nbn equipment inside and outside your home to complete the upgrade. We'll book all necessary appointments with an nbn approved technician on your behalf, so there's nothing you need to do!"},{"image":{"ID":15095,"id":15095,"title":"Install Fttp","filename":"Install-FTTP-1.png","filesize":40252,"url":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Install-FTTP-1.png","link":"https:\/\/www.letsbemates.com.au\/mate\/fibre-connect-fttn\/install-fttp-2\/","alt":"Install Fttp","author":"8","description":"","caption":"","name":"install-fttp-2","status":"inherit","uploaded_to":15087,"date":"2022-08-23 06:44:23","modified":"2022-08-23 06:44:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.letsbemates.com.au\/mate\/wp-includes\/images\/media\/default.png","width":400,"height":250,"sizes":{"thumbnail":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Install-FTTP-1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Install-FTTP-1-300x250.png","medium-width":300,"medium-height":250,"medium_large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Install-FTTP-1.png","medium_large-width":400,"medium_large-height":250,"large":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Install-FTTP-1.png","large-width":400,"large-height":250,"1536x1536":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Install-FTTP-1.png","1536x1536-width":400,"1536x1536-height":250,"2048x2048":"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2022\/08\/Install-FTTP-1.png","2048x2048-width":400,"2048x2048-height":250}},"title":"nbn will connect FTTP","button":"","description":"An nbn approved technician will install your FTTP connection in parallel to your existing FTTC connection. Once your new FTTP service is up and running, your current FTTC connection will be disconnected by MATE."}]},{"acf_fc_layout":"50__50_content","align_middle":true,"full_width_column":false,"right_content":{"type":true,"position_bottom":false,"content":"<h2>Submit your Fibre upgrade request!<\/h2>\n<h4>Leave your details here and MATE will be in touch to confirm your order.<\/h4>\n<p>Additional work is required to install new nbn equipment inside and outside your home to complete the upgrade.<\/p>\n<p>A pre-installation visit will see an nbn approved technician assess the outside of your home &#8211; you won&#8217;t need to be home.<\/p>\n<p>Then, a technician visit will be booked to install the nbn equipment inside and outside your premises. You, or an authorised person over the age of 18, will need to be home during the installation.<\/p>\n<p>&nbsp;<\/p>\n","button":"","image":false},"left_content":{"type":true,"position_bottom":false,"content":"<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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This connection uses older technology and is more susceptible to damage or deterioration, weather events and other things outside your control.<\/p>\n<p>Upgrading to FTTP will provide you with a more reliable connection and open the door to high-speed internet plans unavailable on FTTC.<\/p>\n"},{"question":"Will it cost anything to upgrade?","answer":"<p>As nbn is making this upgrade available as part of its Fibre Connect program, you don&#8217;t have to pay to get Fibre to the Premises (FTTP) connected if your address is eligible.<\/p>\n<p>However, as you currently have a residential Fibre to the Curb (FTTC) connection, you must opt-in to our <em>No Worries nbn 500\/50, <\/em><i>Fair Dinkum nbn 750\/50,<\/i>\u00a0<i>Flamin&#8217; Fast nbn 1000\/100 <\/i>or<i> Scorchin&#8217; Fast nbn 2000\/200<\/i>\u00a0plans when upgrading to FTTP. The plan change will only take effect once your FTTP connection is activated.<\/p>\n<p>Depending on when your Fibre Upgrade order was placed, there may be an Early Termination Fee.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b; font-family: inherit; font-size: inherit; line-height: 1.5;\" role=\"note\" aria-label=\"Helpful tip\">\n<div style=\"margin-bottom: 0.4em;\"><span style=\"font-weight: 600;\">\ud83d\udca1 Thinking about a Fibre Upgrade? Here\u2019s some important information:<\/span><\/div>\n<p><!-- Orders from 10 December 2025 --><\/p>\n<div style=\"background-color: #ffffff; padding: 0.9em; border-radius: 6px; margin: 0.6em 0;\">\n<p><span style=\"font-weight: 600;\">\ud83d\udcc5 Orders placed from 10 December 2025<\/span><\/p>\n<p style=\"margin: 0.4em 0;\">You\u2019ll need to choose a plan <span style=\"font-weight: 600;\">nbn 500\/50 or higher<\/span> to upgrade, and stay on <span style=\"font-weight: 600;\">nbn 500 or higher for 12 months<\/span>. During that time, you won\u2019t be able to downgrade to a lower speed plan.<\/p>\n<p style=\"margin: 0;\">\u2705 For Fibre Upgrade orders placed from 10th December 2025, <span style=\"font-weight: 600;\">there\u2019s no Early Termination Fee<\/span>.<\/p>\n<\/div>\n<p><!-- Orders before 10 December 2025 --><\/p>\n<div style=\"background-color: #ffffff; padding: 0.9em; border-radius: 6px; margin-bottom: 0.6em;\">\n<p><span style=\"font-weight: 600;\">\ud83d\udcc5 Orders placed before 10 December 2025<\/span><\/p>\n<p style=\"margin: 0.4em 0;\">These upgrades also come with a <span style=\"font-weight: 600;\">12 month period on nbn 500 or higher<\/span>.<\/p>\n<p style=\"margin: 0;\">\ud83d\udea8 For Fibre Upgrade orders placed before 10th December 2025, if the service is cancelled or downgraded below nbn 500 during those 12 months, an <span style=\"font-weight: 600;\">Early Termination Fee of $220<\/span> applies.<\/p>\n<\/div>\n<p><!-- Terms --><\/p>\n<div style=\"margin-top: 0.8em;\">\n<div style=\"font-weight: 600; font-size: 1.05em; margin-bottom: 0.3em;\">\ud83d\udcc4 Full terms and conditions<\/div>\n<p>\u23ea <span style=\"font-weight: 600;\">Before 10 December 2025: <\/span><a href=\"https:\/\/www.letsbemates.com.au\/includes\/uploads\/Important%20Stuff\/mate_nbn_fibre_connect.pdf\" target=\"_blank\" rel=\"noopener\">View the full terms<\/a><br \/>\n\ud83d\ude80 <span style=\"font-weight: 600;\">From 10 December 2025: <\/span><a href=\"https:\/\/www.letsbemates.com.au\/includes\/uploads\/Important%20Stuff\/mate_nbn_fibre_connect_promo.pdf\" target=\"_blank\" rel=\"noopener\">View the full terms<\/a>\n<\/div>\n<\/div>\n"},{"question":"How are eligible locations chosen?","answer":"<p>The eligible locations for a fibre upgrade have been selected by nbn for reasons including:<\/p>\n<ul>\n<li>Demand \u2013 nbn anticipates strong demand in these metropolitan and regional locations for higher speed plans.<\/li>\n<li>Workforce \u2013 nbn&#8217;s established construction and delivery partners, and their respective workforces, are ready to work here having recently completed the network\u2019s initial build.<\/li>\n<li>Cost-effectiveness \u2013 nbn can deploy at these locations with speed and agility, in a way that their investment is most likely to spread and multiply economic activity across Australia.<\/li>\n<\/ul>\n<p>nbn&#8217;s overall aim is to extend fibre to an additional 3.5 million homes and businesses by the end of 2023.<\/p>\n"},{"question":"How does Fibre to the Premises (FTTP) differ from my current connection?","answer":"<p>Fibre to the Premises (FTTP) uses an optic fibre line that runs to an nbn network device (box) that will be installed somewhere inside your home. You then plug your modem\/router into the connection device.<\/p>\n<p>Your current Fibre to the Curb (FTTC) connection uses the existing copper telephone network and an nbn\u2122 network connection device that plugs into a traditional telephone wall socket in your home.<\/p>\n"},{"question":"What is involved in connecting the fibre?","answer":"<p>Additional work is required to install new nbn equipment inside and outside your home to complete the upgrade. MATE will book all necessary appointments with an nbn approved technician, so there&#8217;s nothing you need to do.<\/p>\n<p>In most cases, there will be a pre-installation visit, then an <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/do-i-need-to-be-there-for-the-installation-of-the-nbn\/\">installation appointment<\/a>.<\/p>\n"},{"question":"What is involved in the pre-installation visit?","answer":"<p>To prepare for your installation appointment, an nbn technician will visit your location to conduct an initial assessment of the outside of your home. nbn will contact you directly to let you know the timeframe for this, but you do NOT need to be home.<\/p>\n<p>This visit will help nbn identify any <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-if-my-nbn-installation-appointment-goes-wrong\/\">obstacles early and prepare for your installation appointment<\/a>. In most cases, the pre-installation visit will take, on average, between 45 mins to 1.5 hours.<\/p>\n<p>Activities performed by the technician in this pre-installation visit may include:<\/p>\n<ul>\n<li>A review of the external nbn infrastructure on the street and civil works<\/li>\n<li>Non-invasive construction activities<\/li>\n<\/ul>\n"},{"question":"What is involved in the installation appointment?","answer":"<p>An nbn technician will arrive at a later time\/date to install the required nbn equipment at your premises. You, or an authorised person over the age of 18, MUST be home for this appointment.<\/p>\n<p>In most cases, this visit will take between 3 to 4 hours. Please note it could take longer for complex connections. The technician will test that the nbn equipment has been installed correctly before they leave.<\/p>\n<p>Activities performed by the technician in this installation appointment will include:<\/p>\n<ul>\n<li>Installation of the nbn fibre lead-in along with the nbn utility box and the drop cable (if it wasn&#8217;t installed during the pre-installation visit)<\/li>\n<li>Installation of the nbn connection box (inside or outside) and a Power Supply Unit (inside) your premises. The technician will advise on the best location to install these equipment.<\/li>\n<li>Testing of the nbn FTTP service to the nbn connection box so that it&#8217;s ready to activate<\/li>\n<\/ul>\n"},{"question":"Will the installation affect my existing connection?","answer":"<p>The nbn technician will install your new Fibre to the Premises (FTTP) connection in parallel to your existing Fibre to the Curb (FTTC) connection.<\/p>\n<p>As nbn will be working with a live network, there may be a planned outage of around 30 minutes on the day while the technician works on the infrastructure on the street that connects your premises.<\/p>\n<p>Once your new FTTP service is up and running, your current FTTC connection will be disconnected by MATE within five (5) days.<\/p>\n"},{"question":"What equipment will be installed?","answer":"<p>The nbn equipment that will be installed both inside and outside your premises will include:<\/p>\n<ul>\n<li>The nbn utility box (also known the Premises Connection Device or PCD) on the outside of the premises<\/li>\n<li>The nbn connection box (also known as the Network Termination Device or NTD) on the inside or outside of premises<\/li>\n<li>Power Supply Unit inside the premises<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/nbn-utility-box.jpg\" \/><\/p>\n"},{"question":"Can I choose where the equipment is installed?","answer":"<p>The nbn technician will advise where the best location is to install the nbn connection box.<\/p>\n<p>In most cases, the nbn connection box needs to be installed:<\/p>\n<ul>\n<li>Reasonably close to a power point<\/li>\n<li>Near the nbn utility box (outside your home) to allow easy access \u2013 this means usually near the front of the property<\/li>\n<li>Away from busy areas where it may be knocked or damaged<\/li>\n<li>A cool, dry, ventilated area (nbn equipment cannot be installed in a damp or wet area such as a kitchen, bathroom, laundry, or under a window that opens, and away from existing utilities such as gas lines or external water systems)<\/li>\n<li>Somewhere where blinking lights won\u2019t be distracting, but easy for you to see and check the indicator lights<\/li>\n<li>In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse)<\/li>\n<\/ul>\n<p>Each property can be different and you can discuss what your options are with the nbn technician on the day of your installation appointment.<\/p>\n<p>While the nbn technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior utility box will influence and inform the location.<\/p>\n<p>It may not be possible to install the nbn connect box for nbn FTTP in the same location as where your original nbn technology connection points are.<\/p>\n"},{"question":"Do I need a new modem\/router when I upgrade?","answer":"<p>Your current modem\/router used for your Fibre to the Curb (FTTC) connection will be compatible and can be used with your new FTTP connection.<\/p>\n<p>However, as you are required to upgrade to a faster plan, a more powerful modem\/router may be required to achieve the faster speeds this plan provides. <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-equipment-do-i-need-to-achieve-nbn-home-superfast-speeds\/\">You can find more information about this here<\/a>.<\/p>\n<p>You will need to <a href=\"\/setup-guides\">update the settings in your modem\/router<\/a> once your new FTTP connection has been activated, but we&#8217;ll provide these to you by email once an installation appointment has been issued and then again once your FTTP connection becomes active.<\/p>\n"}]}],"lp_dealer":"","lp_dealer_code":"","mate_custom_head_html_content":"","hide_application_section":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>nbn Fibre Connect - FTTC | MATE<\/title>\n<meta name=\"description\" content=\"Upgrade from Fibre to the Curb (FTTC) to Fibre to the Premises (FTTP) through nbn\u2019s Fibre Connect program. 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