{"id":15078,"date":"2022-08-23T10:18:49","date_gmt":"2022-08-23T00:18:49","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=15078"},"modified":"2025-04-10T15:21:59","modified_gmt":"2025-04-10T05:21:59","slug":"mobile-returns-policy","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/","title":{"rendered":"Returns policy &#8211; Learn about MATE&#8217;s return policy"},"content":{"rendered":"<h3><span style=\"color: #00b26b;\">What is MATE mobile&#8217;s returns policy?<\/span><\/h3>\n<p style=\"text-align: left;\">MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.<\/p>\n<h3>eSIM orders<\/h3>\n<p>If you\u2019ve purchased an eSIM and change your mind before activating, we can provide a refund of the plan fee, minus a <strong>$5 cancellation fee per eSIM order<\/strong>. This applies to each individual order cancelled.<\/p>\n<h3>Physical SIM orders<\/h3>\n<p>For physical SIMs, we can provide a refund of the plan fee, minus <strong>$10 to cover postage and handling<\/strong>.<\/p>\n<p>You don\u2019t need to return the physical SIM to us if you decide not to go ahead.<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/i-dont-want-to-activate-my-sim-card-can-i-return-it-for-a-refund\/\" target=\"_blank\" rel=\"noopener\">\ud83d\udd17 MATE mobile SIM return policy<\/a>\n","protected":false},"excerpt":{"rendered":"<p>What is MATE mobile&#8217;s returns policy? MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans. eSIM orders If you\u2019ve purchased an eSIM and change your mind before activating, we can provide a refund of the plan fee, minus a $5 cancellation fee&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":{"wp_breadcrumbs":"returns policy | MATE mobile","has_parent":false,"mate_custom_head_html_content":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns policy - Learn about MATE&#039;s return policy | MATE<\/title>\n<meta name=\"description\" content=\"MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns policy - Learn about MATE&#039;s return policy | MATE\" \/>\n<meta property=\"og:description\" content=\"MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-10T05:21:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\",\"name\":\"Returns policy - Learn about MATE's return policy | MATE\",\"isPartOf\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/#website\"},\"datePublished\":\"2022-08-23T00:18:49+00:00\",\"dateModified\":\"2025-04-10T05:21:59+00:00\",\"description\":\"MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.letsbemates.com.au\/mate\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns policy &#8211; 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