{"id":15078,"date":"2022-08-23T10:18:49","date_gmt":"2022-08-23T00:18:49","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?page_id=15078"},"modified":"2026-09-03T12:10:43","modified_gmt":"2026-09-03T02:10:43","slug":"mobile-returns-policy","status":"publish","type":"page","link":"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/","title":{"rendered":"Returns policy – Learn about MATE’s return policy"},"content":{"rendered":"
\n

MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.<\/p>\n

\n

eSIM orders<\/h3>\n
\n
$5fee<\/span><\/div>\n
\n

If you’ve purchased an eSIM and change your mind before activating, we can provide a refund of the plan fee, minus a $5 cancellation fee per eSIM order<\/span>. This applies to each individual order cancelled.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n

Physical SIM orders<\/h3>\n
\n
$10fee<\/span><\/div>\n
\n

For physical SIMs, we can provide a refund of the plan fee, minus $10 to cover postage and handling<\/span>. You don’t need to return the physical SIM to us if you decide not to go ahead.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
\nWEB<\/span>
\nMATE mobile SIM return policy<\/span>
\n\u2192<\/span>
\n<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans. eSIM orders $5fee If you’ve purchased an eSIM and change your mind before activating, we can provide a refund of the plan fee, minus a $5 cancellation fee per eSIM order. This applies…<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":{"wp_breadcrumbs":"returns policy | MATE mobile","has_parent":false,"mate_custom_head_html_content":"","enable_dfv":false},"yoast_head":"\nReturns policy - Learn about MATE's return policy | MATE<\/title>\n<meta name=\"description\" content=\"MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns policy - Learn about MATE's return policy | MATE\" \/>\n<meta property=\"og:description\" content=\"MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-03T02:10:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/mobile-returns-policy\/\",\"name\":\"Returns policy - 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