{"id":9474,"date":"2020-03-03T16:42:19","date_gmt":"2020-03-03T05:42:19","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=9474"},"modified":"2026-04-28T16:19:39","modified_gmt":"2026-04-28T06:19:39","slug":"what-are-your-terms-and-conditions","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-terms-and-conditions\/","title":{"rendered":"What are your terms and conditions?"},"content":{"rendered":"<p>When you sign up with MATE, you\u2019re agreeing to a few simple things:<\/p>\n<ul>\n<li>The details of your chosen internet or mobile plan<\/li>\n<li>Our <a href=\"https:\/\/www.letsbemates.com.au\/includes\/uploads\/Important%20Stuff\/mate_communicate_cis_SFOA.pdf\" target=\"_blank\" rel=\"noopener\">terms and conditions<\/a><\/li>\n<li>That you\u2019re legally able to enter into this agreement<\/li>\n<\/ul>\n<p>Our terms and conditions cover things like billing, service usage, and what you can expect from us (and what we expect from you).<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> It\u2019s worth having a quick read so you know how everything works \u2014 no surprises later on.<\/div>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> Got a question about anything in our terms? <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">Get in touch with us<\/a> and we\u2019ll walk you through it.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When you sign up with MATE, you\u2019re agreeing to a few simple things: The details of your chosen internet or mobile plan Our terms and conditions That you\u2019re legally able to enter into this agreement Our terms and conditions cover things like billing, service usage, and what you can expect from us (and what we&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[55,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MATE terms and conditions | What you agree to<\/title>\n<meta name=\"description\" content=\"Learn what you agree to when signing up with MATE, including plan details, terms and conditions, and your responsibilities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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