{"id":9449,"date":"2020-02-24T14:43:46","date_gmt":"2020-02-24T03:43:46","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=9449"},"modified":"2025-07-30T14:12:28","modified_gmt":"2025-07-30T04:12:28","slug":"how-do-i-divert-incoming-calls","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-divert-incoming-calls\/","title":{"rendered":"How do you divert calls?"},"content":{"rendered":"<h2>What is a call diversion?<\/h2>\n<p><span style=\"font-weight: 400;\">Call diversion<\/span><span style=\"font-weight: 400;\"> is a phone feature that allows you to redirect incoming phone calls to another destination, including another mobile number, test system or landline. This is particularly helpful for people who want to remain available for phone calls while their primary line is occupied. <\/span><\/p>\n<h2>How do you divert calls?<\/h2>\n<p><span style=\"font-weight: 400;\">You can choose a number of ways to divert any incoming calls to your MATE mobile service. <\/span><span style=\"font-weight: 400;\">Depending on the purpose of the <\/span><span style=\"font-weight: 400;\">call diversion<\/span><span style=\"font-weight: 400;\">, you can specify where you want the call to go, when it will be forwarded and which calls will be redirected. Discover how to divert phone calls according to your needs with MATE. <\/span><\/p>\n<h2>How to divert all calls<\/h2>\n<p><span style=\"font-weight: 400;\">If you want to forward every incoming call immediately:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dial **21*<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the phone number you want to divert to, including the area code\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type in *10#<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Press SEND\/CALL<\/span><\/li>\n<\/ul>\n<p><b>Example<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">**21*0421123456*10#, then press SEND\/CALL<\/span><\/p>\n<h2>How to divert missed calls<\/h2>\n<p><span style=\"font-weight: 400;\">If you want to forward calls you don\u2019t want to or can\u2019t answer within 15 seconds:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dial **61*<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the phone number you want to divert to, including the area code<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type in *10#\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Press SEND\/CALL<\/span><\/li>\n<\/ul>\n<p><b>Example:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">**61*0421123456*10#, then press SEND\/CALL<\/span><\/p>\n<h2>How to divert calls if unavailable<\/h2>\n<p><span style=\"font-weight: 400;\">If your phone is switched off or out of network coverage:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dial **62*<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the phone number you want to divert to, including the area code<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type in *10#<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Press SEND\/CALL<\/span><\/li>\n<\/ul>\n<p><b>Example:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">**62*0421123456*10#, then press SEND\/CALL<\/span><\/p>\n<h2>How to divert calls if busy<\/h2>\n<p><span style=\"font-weight: 400;\">If you are already on a call:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dial **67*<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the phone number you want to divert to, including the area code<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type in *10#\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Press SEND\/CALL<\/span><\/li>\n<\/ul>\n<p><b>Example:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">**67*0421123456*10#, then press SEND\/CALL<\/span><\/p>\n<h2>Get in touch with MATE<\/h2>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re <\/span><span style=\"font-weight: 400;\">diverting calls on iPhone<\/span><span style=\"font-weight: 400;\"> or Android, <\/span><a href=\"https:\/\/www.letsbemates.com.au\/mobile\/\"><span style=\"font-weight: 400;\">MATE\u2019s mobile plans<\/span><\/a> <span style=\"font-weight: 400;\">make it easy to forward calls and manage your communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Got any questions? Call us at <\/span><b>13 14 13 <\/b><span style=\"font-weight: 400;\">or <\/span><a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\"><span style=\"font-weight: 400;\">chat with us online<\/span><\/a><span style=\"font-weight: 400;\"> for personalised and friendly support. Need an answer ASAP? Try checking our <\/span><a href=\"https:\/\/www.letsbemates.com.au\/faq\/\"><span style=\"font-weight: 400;\">FAQs<\/span><\/a><span style=\"font-weight: 400;\"> to see if we\u2019ve already answered your question there. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is a call diversion? Call diversion is a phone feature that allows you to redirect incoming phone calls to another destination, including another mobile number, test system or landline. This is particularly helpful for people who want to remain available for phone calls while their primary line is occupied. How do you divert calls?&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,61],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do you divert calls?<\/title>\n<meta name=\"description\" content=\"Learn how to divert calls with MATE. With various ways to forward calls according to your needs, discover how you can divert all calls, missed calls and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-divert-incoming-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do you divert calls?\" \/>\n<meta property=\"og:description\" content=\"Learn how to divert calls with MATE. 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