{"id":9435,"date":"2020-02-18T20:30:12","date_gmt":"2020-02-18T09:30:12","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=9435"},"modified":"2025-09-09T13:30:58","modified_gmt":"2025-09-09T03:30:58","slug":"how-do-i-change-my-nbn-plan","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-change-my-nbn-plan\/","title":{"rendered":"How do I change my nbn internet plan? | MATE"},"content":{"rendered":"<p>Great news &#8211; you can change your nbn plan through our self-care portal or myMATE app! Here&#8217;s everything you need to know.<\/p>\n<h4>Important stuff to know first:<\/h4>\n<ul>\n<li>Any plan changes will show up as pro-rata charges\/credits on your next bill \u2013 you&#8217;ll find the breakdown of these charges\/credits on the second page.<\/li>\n<li>Your new plan speed will kick in within a few hours of making the change.<\/li>\n<\/ul>\n<h4>Want to change your plan on your phone?<\/h4>\n<p>The myMATE app is your best bet! Here&#8217;s how:<\/p>\n<ul>\n<li>Log in with <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\">your account number (MATE code)<\/a><\/li>\n<li>Hit &#8216;my services&#8217; on the main screen<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/change-plan-1.png\" alt=\"Change Plan 1\" width=\"300\" height=\"649\" \/><\/p>\n<ul>\n<li>Select your nbn service<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/change-plan-2.png\" alt=\"Change Plan 2\" width=\"300\" height=\"649\" \/><\/p>\n<ul>\n<li>Tap the icon in the top right<\/li>\n<li>Choose &#8216;change plan&#8217; and follow the prompts<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/05\/change-plan-3.png\" alt=\"Change Plan 3\" width=\"300\" height=\"649\" \/><br \/>\nNeed the app? Download it here:<\/p>\n<a href=\"https:\/\/apps.apple.com\/uy\/app\/mymate\/id1537497203\"><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/12\/app-store.png\" alt=\"App Store\" width=\"181\" height=\"54\" \/><\/a> <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.vevey.mate\"><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2020\/12\/google-play.png\" alt=\"Google Play\" width=\"183\" height=\"54\" \/><\/a>\n<p>&nbsp;<\/p>\n<h4>Prefer to use your computer?<\/h4>\n<p>No worries! Jump onto our <a href=\"https:\/\/mymate.letsbemates.com.au\/\">self-care portal<\/a>:<\/p>\n<ul>\n<li>Log in with <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\">your account number (MATE code)<\/a><\/li>\n<li>Click the &#8220;Change Plan&#8221; option<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/nbn_plan_change_selfcare_1.jpg\" alt=\"Screenshot showing the Change Plan button location in MATE's self-care portal\" width=\"436\" height=\"227\" \/><\/p>\n<ul>\n<li>Select your service (click the circle on the left)<\/li>\n<li>Choose your new plan from the dropdown menu<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/nbn_plan_change_selfcare_2.png\" alt=\"Screenshot highlighting where to select your NBN service in MATE's self-care portal\" width=\"403\" height=\"137\" \/><\/p>\n<ul>\n<li>Hit &#8216;Change&#8217; and then confirm your choice<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2025\/01\/nbn_plan_change_selfcare_3.png\" alt=\"Screenshot showing the confirm button to finalise your NBN plan change in MATE's self-care portal\" width=\"379\" height=\"196\" \/><\/p>\n<h4>Forgotten your password?<\/h4>\n<p>Easy fixed! Use the password recovery option on either the myMATE app or self-care portal.<\/p>\n<p>Remember, if you&#8217;re using the app, make sure it&#8217;s up to date to see all these features.<\/p>\n<p>Need help? We&#8217;re here if you get stuck &#8211; <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">get in touch with our support team<\/a>.<\/p>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Great news &#8211; you can change your nbn plan through our self-care portal or myMATE app! Here&#8217;s everything you need to know. Important stuff to know first: Any plan changes will show up as pro-rata charges\/credits on your next bill \u2013 you&#8217;ll find the breakdown of these charges\/credits on the second page. Your new plan&#8230;<\/p>\n","protected":false},"featured_media":21642,"template":"","faq_category":[2,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I change my nbn internet plan? | MATE | MATE<\/title>\n<meta name=\"description\" content=\"Learn how to change your nbn plan with MATE using the myMATE app or self-care portal. Get step-by-step guidance on billing, speed changes, and managing your service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-change-my-nbn-plan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I change my nbn internet plan? | MATE | MATE\" \/>\n<meta property=\"og:description\" content=\"Learn how to change your nbn plan with MATE using the myMATE app or self-care portal. 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