{"id":9303,"date":"2020-01-18T17:32:15","date_gmt":"2020-01-18T06:32:15","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=9303"},"modified":"2026-06-02T14:04:30","modified_gmt":"2026-06-02T04:04:30","slug":"why-cant-i-make-or-receive-calls","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/why-cant-i-make-or-receive-calls\/","title":{"rendered":"Why can&#8217;t I make or receive calls?"},"content":{"rendered":"<p>If you can&#8217;t make or receive calls, don&#8217;t stress \u2014 most issues can be sorted with a few quick checks.<\/p>\n<h4>Start with the basics<\/h4>\n<p>First up, give your phone a quick reset:<\/p>\n<ul>\n<li>Turn your phone off and back on again<\/li>\n<li>Toggle airplane mode on and off<\/li>\n<li>Make sure your SIM is properly inserted<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> A quick restart can fix a lot of common issues by reconnecting your phone to the network.<\/div>\n<h4>Check your coverage<\/h4>\n<p>If your phone works in some places but not others, it&#8217;s likely a coverage issue rather than a fault with your service. <a href=\"https:\/\/www.letsbemates.com.au\/mobile-network-coverage\/\">Check the coverage map<\/a> to see what&#8217;s available in your area.<\/p>\n<h4>Check for outages<\/h4>\n<p>Sometimes there may be a temporary network issue nearby. <a href=\"https:\/\/www.telstra.com.au\/outages\" target=\"_blank\" rel=\"noopener\">Check for known outages<\/a> that could be affecting your service.<\/p>\n<h4>Make sure your device is compatible<\/h4>\n<p>Not all phones work perfectly on every network. For the best experience, your device should support the following:<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">4G bands:<\/span> 700MHz \/ 1800MHz (with 2600MHz in some areas)<\/li>\n<li><span style=\"font-weight: 600;\">5G bands:<\/span> 850MHz (n5) and 3500MHz (n78)<\/li>\n<\/ul>\n<p>Your phone also needs to be <span style=\"font-weight: 600;\">unlocked<\/span> (not tied to another provider).<\/p>\n<h4>Still stuck?<\/h4>\n<p>If you&#8217;ve tried the steps above and calls still aren&#8217;t working, run through our full troubleshooting guide: <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/troubleshoot-mobile-service\/\">Troubleshoot your mobile service<\/a>.<\/p>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If things still aren&#8217;t working, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">get in touch with us<\/a> and we&#8217;ll help get you back up and running.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you can&#8217;t make or receive calls, don&#8217;t stress \u2014 most issues can be sorted with a few quick checks. Start with the basics First up, give your phone a quick reset: Turn your phone off and back on again Toggle airplane mode on and off Make sure your SIM is properly inserted \ud83d\udca1 Tip:&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,61],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why can&#039;t I make or receive calls? - MATE<\/title>\n<meta name=\"description\" content=\"If you can&#039;t make or receive phone calls, you should first try and turn your mobile phone off and back on again as a reset can sometimes solve issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/why-cant-i-make-or-receive-calls\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why can&#039;t I make or receive calls? 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