{"id":8710,"date":"2019-10-01T09:39:31","date_gmt":"2019-09-30T23:39:31","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=8710"},"modified":"2026-04-23T15:55:54","modified_gmt":"2026-04-23T05:55:54","slug":"i-received-an-activation-sms-but-my-new-mate-sim-isnt-working","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/i-received-an-activation-sms-but-my-new-mate-sim-isnt-working\/","title":{"rendered":"I received an activation SMS, but my new MATE SIM isn&#8217;t working?"},"content":{"rendered":"<p>Got your activation SMS but your SIM isn\u2019t working yet? Let\u2019s get you sorted.<\/p>\n<p>In most cases, it just needs a quick refresh to connect properly to the network.<\/p>\n<h4>Try this quick SIM reset<\/h4>\n<ol>\n<li>Turn your phone off and remove the SIM card<\/li>\n<li>Turn your phone back on without the SIM inserted<\/li>\n<li>Turn it off again, reinsert the SIM, then power it back on<\/li>\n<\/ol>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> This process helps your phone reconnect cleanly to the network after activation.<\/div>\n<h4>Still not working?<\/h4>\n<p>Run through a few extra checks:<\/p>\n<ul>\n<li>Make sure your phone isn\u2019t in airplane mode<\/li>\n<li>Check your device is unlocked and compatible with our network<\/li>\n<li>Try the SIM in another phone if you have one handy<\/li>\n<\/ul>\n<p>You can also follow our full step-by-step guide here:<\/p>\n<a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/troubleshoot-mobile-service\/\">Troubleshoot your mobile service<\/a>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If your SIM still isn\u2019t working, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">get in touch with us<\/a> and we\u2019ll take a closer look.<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Got your activation SMS but your SIM isn\u2019t working yet? Let\u2019s get you sorted. In most cases, it just needs a quick refresh to connect properly to the network. Try this quick SIM reset Turn your phone off and remove the SIM card Turn your phone back on without the SIM inserted Turn it off&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,61],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>I received an activation SMS, but my new MATE SIM isn&#039;t working? - MATE<\/title>\n<meta name=\"description\" content=\"If you&#039;re experiencing issues with your new MATE mobile SIM card, you will need to run through some basic troubleshooting.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/i-received-an-activation-sms-but-my-new-mate-sim-isnt-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I received an activation SMS, but my new MATE SIM isn&#039;t working? 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