{"id":8708,"date":"2026-06-03T09:29:55","date_gmt":"2026-06-02T23:29:55","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=8708"},"modified":"2026-06-03T15:47:23","modified_gmt":"2026-06-03T05:47:23","slug":"how-do-i-turn-on-international-roaming","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-turn-on-international-roaming\/","title":{"rendered":"How do I turn on international roaming?"},"content":{"rendered":"

Good news \u2014 MATE now supports international roaming! Getting set up is simple. Just add a roaming pack<\/a> for your destination and enable Data Roaming on your handset. That’s it. Most packs are data only, so great for maps, messaging apps and browsing. If you also need calls and SMS over the mobile network, the Global Voice & Data Pack<\/a> has you covered.<\/p>\n

\u2139\ufe0f More information:<\/span> See also How does international roaming work?<\/a>, What international roaming packs does MATE offer?<\/a> and Which countries can I use international roaming in?<\/a><\/div>\n

Step 1: Add a roaming pack<\/h2>\n

You can add a pack before you leave, schedule it for your travel date, or add one once you’ve arrived. Your 7-day validity period starts upon activation and expires at midnight Sydney time (AEDT) on day 7.<\/p>\n

When your pack is added, roaming is automatically switched on at a network level, so there’s nothing extra to do in the app. When adding a pack on arrival, we recommend doing so while connected to Wi-Fi, such as at the airport or your accommodation.<\/p>\n

\ud83d\udcc4 Important documents:<\/span> Before purchasing a roaming pack, make sure you’ve read the Critical Information Summary<\/a> and Terms and Conditions<\/a>.<\/div>\n

To add a pack:<\/p>\n