{"id":8706,"date":"2019-10-01T09:27:59","date_gmt":"2019-09-30T23:27:59","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&p=8706"},"modified":"2025-08-18T14:43:27","modified_gmt":"2025-08-18T04:43:27","slug":"how-do-i-activate-my-sim","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-activate-my-sim\/","title":{"rendered":"How do I activate my MATE SIM card?"},"content":{"rendered":"

To activate your MATE SIM<\/a> card, log in to the myMATE app<\/a> or self-care portal<\/a> and go to the “My Orders”<\/strong> section.<\/p>\n

Once you submit your activation request, here’s what happens:<\/p>\n

    \n
  1. If you’re transferring (porting) your mobile number from another provider, your current SIM will keep working even after you submit the activation. Don’t insert your MATE SIM card just yet.<\/strong><\/li>\n
  2. We\u2019ll send a verification code via SMS to the mobile number you’re transferring. You’ll need to enter this code under “My Orders”<\/strong> in the myMATE app or self-care portal to approve the transfer.<\/li>\n
  3. Once approved, the number transfer can take up to 24 hours. Transfers only happen during business hours: Monday\u2013Friday (8am\u20138pm AEST) and Saturday (10am\u20136pm AEST). No transfers occur on Sundays or public holidays.<\/li>\n
  4. You\u2019ll get an SMS and email once your activation is successful. If your current SIM suddenly stops working before that, it\u2019s safe to pop in your MATE SIM.<\/li>\n<\/ol>\n
    \u2757 Alert:<\/strong> That SMS code is part of a legal security check to protect you from scammers trying to hijack your number. If you didn\u2019t request the transfer, contact us immediately<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"

    To activate your MATE SIM card, log in to the myMATE app or self-care portal and go to the “My Orders” section. Once you submit your activation request, here’s what happens: If you’re transferring (porting) your mobile number from another provider, your current SIM will keep working even after you submit the activation. Don’t insert…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,60],"acf":[],"yoast_head":"\nHow do I activate my MATE SIM card? - MATE<\/title>\n<meta name=\"description\" content=\"To activate your MATE SIM card, you will need to login to our myMATE app or self-care portal and visit the "my orders" section.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-activate-my-sim\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I activate my MATE SIM card? - MATE\" \/>\n<meta property=\"og:description\" content=\"To activate your MATE SIM card, you will need to login to our myMATE app or self-care portal and visit the "my orders" section.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-activate-my-sim\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-18T04:43:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2019\/07\/mate-opengraph-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-activate-my-sim\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-activate-my-sim\/\",\"name\":\"How do I activate my MATE SIM card? 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