{"id":8401,"date":"2019-08-01T16:15:46","date_gmt":"2019-08-01T06:15:46","guid":{"rendered":"https:\/\/new.letsbemates.com.au\/mate\/?post_type=faq&#038;p=8401"},"modified":"2025-11-27T15:50:17","modified_gmt":"2025-11-27T04:50:17","slug":"will-i-always-receive-compensation-for-my-service-being-unavailable","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/will-i-always-receive-compensation-for-my-service-being-unavailable\/","title":{"rendered":"Will I always receive credit for my service being unavailable?"},"content":{"rendered":"<p>In some cases, we may apply a goodwill credit for verified network faults or outages. But this isn&#8217;t automatic and won&#8217;t apply in every situation.<\/p>\n<h4>When a goodwill credit may be considered<\/h4>\n<p>We may look at applying a goodwill credit once a fault is resolved and:<\/p>\n<ul>\n<li>There was a verified network fault or outage affecting your service<\/li>\n<li>The issue wasn\u2019t caused by your modem, router, internal cabling or devices<\/li>\n<li>You experienced a noticeable disruption for a meaningful period of time<\/li>\n<\/ul>\n<h4>When credits are not applied<\/h4>\n<p>We generally don\u2019t apply credits if the issue was related to:<\/p>\n<ul>\n<li>Equipment or wiring inside your home<\/li>\n<li>Planned maintenance on the network<\/li>\n<li>Your own device or home setup (like software or Wi-Fi configuration)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In some cases, we may apply a goodwill credit for verified network faults or outages. But this isn&#8217;t automatic and won&#8217;t apply in every situation. When a goodwill credit may be considered We may look at applying a goodwill credit once a fault is resolved and: There was a verified network fault or outage affecting&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,54,53,52,57,62,5,31],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Will I always receive credit for my service being unavailable? | MATE<\/title>\n<meta name=\"description\" content=\"In some cases, we may apply a goodwill credit for verified network faults or outages. 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