{"id":8210,"date":"2019-07-19T12:15:03","date_gmt":"2019-07-19T02:15:03","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?post_type=faq&#038;p=8210"},"modified":"2025-08-26T16:39:04","modified_gmt":"2025-08-26T06:39:04","slug":"what-are-your-payment-methods","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-payment-methods\/","title":{"rendered":"What are your payment methods?"},"content":{"rendered":"<p>We offer two payment options \u2014 and one of them is fee-free!<\/p>\n<ul>\n<li>\ud83c\udfe6 <strong>Direct debit (bank account)<\/strong> \u2014 <span style=\"color: #00b26b; font-weight: bold;\">fee-free<\/span><\/li>\n<li>\ud83d\udcb3 <strong>Credit or debit card<\/strong> \u2014 1% surcharge applies (Visa and Mastercard only)<\/li>\n<li>\ud83d\udcb3 <strong>AMEX<\/strong> \u2014 2.85% surcharge applies<\/li>\n<\/ul>\n<p>All cards must be issued in Australia. We don\u2019t accept BPay, PayPal, Centrepay, or invoice payment methods.<\/p>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #fff4e5; border-left: 5px solid #ffa726; font-size: 14px; font-family: 'Inter', sans-serif;\" role=\"note\" aria-label=\"Warning tip\"><strong style=\"font-weight: 600;\">\u26a0\ufe0f Heads up:<\/strong> Direct debit payments can take up to <strong>3 business days<\/strong> to process. If you\u2019re in a hurry, use a card instead to avoid delays.<\/div>\n<h3>How can I update my payment method?<\/h3>\n<h4>\ud83d\udcbb Online (self-care portal)<\/h4>\n<p>Log in to the <a href=\"https:\/\/mymate.letsbemates.com.au\/\" target=\"_blank\" rel=\"noopener\">MATE self-care portal<\/a> and click <strong>Update payment<\/strong> to choose between direct debit (bank account) or card.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment-self-care.png\" alt=\"Update payment in self-care portal\" width=\"773\" height=\"529\" \/><\/p>\n<h4>\ud83d\udcf1 myMATE app<\/h4>\n<p>Open the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate-app\/\" target=\"_blank\" rel=\"noopener\">myMATE app<\/a> and tap <strong>Update payment<\/strong> to choose between direct debit (bank account) or card.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment.png\" alt=\"Update payment in myMATE app\" width=\"301\" height=\"652\" \/><\/p>\n<h4>\ud83d\udcde By phone<\/h4>\n<p>You can update your card details over the phone by calling us on <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">13 14 13<\/a> and following the prompts. However, <strong>you cannot switch to direct debit (bank account) by phone<\/strong> \u2014 this must be done through the app or self-care portal.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> You\u2019ll need your <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\">account number (also known as your MATE code)<\/a> and password. Don\u2019t know your password? <a href=\"https:\/\/mymate.letsbemates.com.au\/password.html\" target=\"_blank\" rel=\"noopener\">Click here to recover it<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We offer two payment options \u2014 and one of them is fee-free! \ud83c\udfe6 Direct debit (bank account) \u2014 fee-free \ud83d\udcb3 Credit or debit card \u2014 1% surcharge applies (Visa and Mastercard only) \ud83d\udcb3 AMEX \u2014 2.85% surcharge applies All cards must be issued in Australia. We don\u2019t accept BPay, PayPal, Centrepay, or invoice payment methods&#8230;.<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[55,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are your payment methods? - MATE<\/title>\n<meta name=\"description\" content=\"We keep things simple: the only payment method we accept is direct debit via a credit or debit card: VISA, Mastercard, or AMEX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-payment-methods\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are your payment methods? - MATE\" \/>\n<meta property=\"og:description\" content=\"We keep things simple: the only payment method we accept is direct debit via a credit or debit card: VISA, Mastercard, or AMEX.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-payment-methods\/\" \/>\n<meta property=\"og:site_name\" content=\"mate\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/matecommunicate\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-26T06:39:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment-self-care.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@matecommunicate\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-payment-methods\/\",\"url\":\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-are-your-payment-methods\/\",\"name\":\"What are your payment methods? 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