{"id":8205,"date":"2019-07-19T12:14:29","date_gmt":"2019-07-19T02:14:29","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?post_type=faq&#038;p=8205"},"modified":"2025-09-09T13:30:29","modified_gmt":"2025-09-09T03:30:29","slug":"how-do-i-update-or-change-my-direct-debit-or-credit-card-account-details","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-update-or-change-my-direct-debit-or-credit-card-account-details\/","title":{"rendered":"How do I update or change my direct debit or credit card account details?"},"content":{"rendered":"<p>If you need to update your payment details, there are a few easy ways to do it:<\/p>\n<h4>\ud83d\udcbb Online<\/h4>\n<p>Log in to the <a href=\"https:\/\/mymate.letsbemates.com.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">MATE self-care portal<\/a>, click <strong>update payment<\/strong> and follow the prompts to enter your new card or bank account details.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-22824\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment-self-care.png\" alt=\"Update payment via self-care portal showing update screen\" width=\"580\" height=\"397\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment-self-care.png 950w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment-self-care-768x525.png 768w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/p>\n<h4>\ud83d\udcf1 myMATE app<\/h4>\n<p>Open the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate-app\/\" target=\"_blank\" rel=\"noreferrer noopener\">myMATE app<\/a> and tap the <strong>update payment<\/strong> button to update your details quickly and easily.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"mx-auto d-block alignnone wp-image-22823\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment.png\" alt=\"Update payment via myMATE app showing update screen\" width=\"301\" height=\"652\" srcset=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment.png 946w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment-768x1663.png 768w, https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2024\/07\/update-payment-710x1536.png 710w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/><\/p>\n<h4>\ud83d\udcde By phone<\/h4>\n<p>Call <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">13 14 13<\/a> and follow the prompts. Our phone system will guide you through securely updating your credit card over the phone. Please note, you <strong>cannot switch to direct debit (bank account) by phone<\/strong> \u2014 this must be done through the app or self-care portal.<\/p>\n<div style=\"margin-top: 1.5em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b; font-size: 14px; font-family: 'Inter', sans-serif;\" role=\"note\" aria-label=\"Helpful tip\">\n<p><strong style=\"font-weight: 600;\">\ud83d\udca1 Tip: <\/strong>You\u2019ll need your <a style=\"color: #00b26b; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-find-my-account-number-mate-code\/\" target=\"_blank\" rel=\"noopener\">MATE code\/account number<\/a> and password to log in. Don\u2019t know your password? <a style=\"color: #00b26b; text-decoration: underline;\" href=\"https:\/\/mymate.letsbemates.com.au\/password.html\" target=\"_blank\" rel=\"noopener\">Reset it here<\/a>.<\/p>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you need to update your payment details, there are a few easy ways to do it: \ud83d\udcbb Online Log in to the MATE self-care portal, click update payment and follow the prompts to enter your new card or bank account details. \ud83d\udcf1 myMATE app Open the myMATE app and tap the update payment button&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[57,5],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I update or change my direct debit or credit card account details? - mate<\/title>\n<meta name=\"description\" content=\"Update your credit card details with MATE in three ways: via the self-care portal, the myMATE app, or our automated phone system. 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