{"id":8204,"date":"2019-07-19T12:14:18","date_gmt":"2019-07-19T02:14:18","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?post_type=faq&p=8204"},"modified":"2025-09-09T13:33:03","modified_gmt":"2025-09-09T03:33:03","slug":"can-i-make-a-manual-credit-card-payment","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/can-i-make-a-manual-credit-card-payment\/","title":{"rendered":"Can I make a manual payment on my account?"},"content":{"rendered":"

If your account has an overdue balance, there are a few easy ways to make a manual payment using an Australian issued<\/strong> Visa, Mastercard, AMEX or via direct debit from your bank account<\/strong>:<\/p>\n

\ud83d\udcbb Self-care portal<\/h4>\n

Log in to the self-care portal<\/a> using your account number (also known as your MATE code)<\/a> and password. Don\u2019t know your password? Recover it here<\/a>.<\/p>\n

Once you’re logged in, click update payment<\/strong>, enter your updated card or bank account details and hit update<\/strong>. If there\u2019s an overdue amount, your payment will automatically be processed after updating your payment method.<\/p>\n

\ud83d\udcf1 myMATE app<\/h4>\n

In the myMATE app<\/a>, tap update payment<\/strong> to add a new card or switch to direct debit from a bank account. Any outstanding balance will be processed once your new payment method is saved.<\/p>\n

\ud83d\udcde Over the phone<\/h4>\n

Call us on 13 14 13<\/a>. You can make a full or partial payment using the card already stored on your account. If you want to use a different card, just follow the prompts. Please note, you\u00a0cannot switch to direct debit (bank account) by our automated billing system over the phone<\/strong>\u00a0\u2014 this must be done through the app or self-care portal.<\/p>\n

\ud83d\udd01 What happens if my regular payment fails?<\/h4>\n

If a payment doesn\u2019t go through, our system will automatically retry after 3 days, and again 3 days later if it’s still unpaid.<\/p>\n

\u2753 Spotted something off?<\/h4>\n

If you think there\u2019s been an incorrect charge, contact our billing team at support@letsbemates.com.au<\/a> and we’ll take a look.<\/p>\n

\ud83d\udca1 Tip: <\/strong>Direct debit from your bank account is a fee-free<\/strong> way to pay. Card payments may incur a surcharge. You can update your payment method any time in the myMATE app or self-care portal.<\/span><\/div>\n","protected":false},"excerpt":{"rendered":"

If your account has an overdue balance, there are a few easy ways to make a manual payment using an Australian issued Visa, Mastercard, AMEX or via direct debit from your bank account: \ud83d\udcbb Self-care portal Log in to the self-care portal using your account number (also known as your MATE code) and password. Don\u2019t…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[57,5],"acf":[],"yoast_head":"\nCan I make a manual payment on my account? - MATE<\/title>\n<meta name=\"description\" content=\"If your MATE account has an overdue balance, pay manually using an Australian Visa, Mastercard, AMEX, or direct debit from your bank. 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