{"id":8170,"date":"2019-07-19T12:04:17","date_gmt":"2019-07-19T02:04:17","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?post_type=faq&#038;p=8170"},"modified":"2025-07-29T13:29:54","modified_gmt":"2025-07-29T03:29:54","slug":"what-if-my-nbn-installation-appointment-goes-wrong","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-if-my-nbn-installation-appointment-goes-wrong\/","title":{"rendered":"What if my nbn installation appointment goes wrong?"},"content":{"rendered":"<p><strong>If this is about an nbn fault appointment, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-if-my-nbn-fault-appointment-goes-wrong\/\">please refer to this FAQ<\/a>.<\/strong><\/p>\n<p>Sometimes, things don\u2019t go as planned. Bad weather, delays from earlier jobs, or other issues may stop an nbn technician from completing your installation.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> We don\u2019t always get real-time updates from nbn \u2014 sometimes it can take up to 48 hours before we\u2019re notified of a missed appointment.<\/div>\n<p>If your appointment is missed, we\u2019ll work with nbn to lock in the next available date. Depending on technician availability, this could be one to two weeks away.<\/p>\n<h4>Here\u2019s what to keep in mind:<\/h4>\n<ul>\n<li>Please wait until after your appointment window (e.g. 12pm or 5pm) before contacting us \u2014 the technician may just be running late.<\/li>\n<li>If your connection is an exchange activation, no technician will visit your home.<\/li>\n<li>If the scheduled date doesn\u2019t work for you, reschedule at least 24 hours before via the <a href=\"https:\/\/mymate.letsbemates.com.au\/\">self-care portal<\/a> or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\">myMATE app<\/a>.<\/li>\n<\/ul>\n<p>Once we\u2019re notified of a missed or failed appointment, we\u2019ll keep you updated and work quickly with nbn to sort it out.<\/p>\n<p>If you\u2019ve got questions or need a hand, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\" target=\"_blank\" rel=\"noopener\">you can contact us here<\/a>.<\/p>\n<p>Thanks for your patience while we help get you connected!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If this is about an nbn fault appointment, please refer to this FAQ. Sometimes, things don\u2019t go as planned. Bad weather, delays from earlier jobs, or other issues may stop an nbn technician from completing your installation. \ud83d\udca1 Tip: We don\u2019t always get real-time updates from nbn \u2014 sometimes it can take up to 48&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,63],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do if your nbn installation appointment is missed | MATE<\/title>\n<meta name=\"description\" content=\"Has your nbn install appointment been delayed or missed? 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