{"id":8,"date":"2019-05-28T06:35:44","date_gmt":"2019-05-27T20:35:44","guid":{"rendered":"https:\/\/letsbemates.com.au\/mate\/?post_type=faq&p=8"},"modified":"2025-07-29T13:28:34","modified_gmt":"2025-07-29T03:28:34","slug":"do-i-need-to-be-there-for-the-installation-of-the-nbn","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/do-i-need-to-be-there-for-the-installation-of-the-nbn\/","title":{"rendered":"Do I need to be there for the installation of the nbn?"},"content":{"rendered":"

Whether you need to be home for your nbn installation depends on the type of appointment you’ve been allocated.<\/p>\n

If you’ve been booked for a site appointment, someone over the age of 18 must be home<\/strong> for the full four-hour appointment window. This person will need to let the installer in and agree on the location of any required nbn equipment.<\/p>\n

You do have the right to have a say in where the equipment is placed inside your home \u2014 as long as it complies with nbn’s standard installation requirements and is technically suitable.<\/p>\n

\ud83d\udca1 Tip:<\/strong> A standard installation generally includes wall-mounting equipment, drilling a small hole for cabling, and placing the nbn connection device in a practical, accessible spot.<\/div>\n

If your installation is an exchange activation<\/strong>, you don’t need to be home. This type of connection is handled externally and doesn’t involve a technician entering your property.<\/p>\n","protected":false},"excerpt":{"rendered":"

Whether you need to be home for your nbn installation depends on the type of appointment you’ve been allocated. If you’ve been booked for a site appointment, someone over the age of 18 must be home for the full four-hour appointment window. This person will need to let the installer in and agree on the…<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,63],"acf":[],"yoast_head":"\nDo I need to be there for the installation of the nbn? | MATE<\/title>\n<meta name=\"description\" content=\"Do I need to be there for the installation of the NBN? 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