{"id":30231,"date":"2026-06-03T09:38:38","date_gmt":"2026-06-02T23:38:38","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=30231"},"modified":"2026-06-03T10:17:46","modified_gmt":"2026-06-03T00:17:46","slug":"can-i-cancel-or-remove-an-international-roaming-pack","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/can-i-cancel-or-remove-an-international-roaming-pack\/","title":{"rendered":"Can I cancel or remove an international roaming pack?"},"content":{"rendered":"<p>Unfortunately not. Once a roaming pack has been activated, it can&#8217;t be cancelled, removed or refunded. Here&#8217;s what that means in practice:<\/p>\n<ul>\n<li>Your pack will remain active until it expires at the end of your 7-day period.<\/li>\n<li>Any unused data at expiry is forfeited and won&#8217;t roll over or be stored for later.<\/li>\n<\/ul>\n<p>If you don&#8217;t want to use your roaming data while your pack is still active, you can turn off <span style=\"font-weight: 600;\">Data Roaming<\/span> in your phone settings at any time. This stops your phone from connecting to the roaming network without affecting your pack.<\/p>\n<p>If you&#8217;ve ordered the wrong pack or need to reschedule before it activates, get in touch with our support team as soon as possible. Changes can only be made while the order is still in a pending state \u2014 once it&#8217;s activated, we&#8217;re unable to make changes.<\/p>\n<p>If you change to another eligible MATE mobile plan while a pack is active, don&#8217;t worry. Your roaming pack carries over and doesn&#8217;t reset.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><span style=\"font-weight: 600;\">\ud83d\udca1 Tip:<\/span> If you&#8217;re not ready to use your pack yet, you can schedule it for your travel date when ordering via the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\">myMATE app<\/a>. This way it only starts when you need it.<\/div>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #f5f5f5; border-left: 5px solid #bdbdbd;\" role=\"note\" aria-label=\"More information\"><span style=\"font-weight: 600;\">\u2139\ufe0f More information:<\/span> See also <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/do-unused-roaming-pack-inclusions-roll-over\/\">Do unused roaming pack inclusions roll over?<\/a>, <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/when-does-my-international-roaming-pack-expire\/\">When does my international roaming pack expire?<\/a> and <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/how-do-i-stop-roaming-or-avoid-using-my-data\/\">How do I stop roaming or avoid using my data?<\/a><\/div>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> Ordered the wrong pack or need to reschedule? <a style=\"color: #1976d2; text-decoration: underline;\" href=\"\/mate\/support\/\">Get in touch with us<\/a> as soon as possible and our Aussie support team will do their best to help.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Unfortunately not. Once a roaming pack has been activated, it can&#8217;t be cancelled, removed or refunded. Here&#8217;s what that means in practice: Your pack will remain active until it expires at the end of your 7-day period. Any unused data at expiry is forfeited and won&#8217;t roll over or be stored for later. If you&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[48,37,61],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can I cancel or remove an international roaming pack?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/can-i-cancel-or-remove-an-international-roaming-pack\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I cancel or remove an international roaming pack?\" \/>\n<meta property=\"og:description\" content=\"Unfortunately not. Once a roaming pack has been activated, it can&#8217;t be cancelled, removed or refunded. Here&#8217;s what that means in practice: Your pack will remain active until it expires at the end of your 7-day period. Any unused data at expiry is forfeited and won&#8217;t roll over or be stored for later. 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