{"id":29789,"date":"2026-03-10T15:26:38","date_gmt":"2026-03-10T04:26:38","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=29789"},"modified":"2026-03-10T15:26:38","modified_gmt":"2026-03-10T04:26:38","slug":"check-mobile-service-usage-and-call-records","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/check-mobile-service-usage-and-call-records\/","title":{"rendered":"How do I check mobile service usage and call records?"},"content":{"rendered":"<p>You can view your mobile <span style=\"font-weight: 600;\">data usage, data banking and call records<\/span> anytime using the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\">myMATE app<\/a> or the <a href=\"https:\/\/mymate.letsbemates.com.au\/\">self-care portal<\/a>.<\/p>\n<p>Follow the steps below to find your service usage and call history.<\/p>\n<h2>Step 1: Open Services<\/h2>\n<p>Log in to the <a href=\"https:\/\/www.letsbemates.com.au\/mate\/mymate\/\">myMATE app<\/a> or <a href=\"https:\/\/mymate.letsbemates.com.au\/\">self-care portal<\/a> and select <span style=\"font-weight: 600;\">Services<\/span>.<\/p>\n<div style=\"text-align: center; margin: 1em 0;\"><img decoding=\"async\" style=\"max-width: 420px; width: 100%; height: auto;\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2026\/03\/usage_records_1.png\" alt=\"Selecting Services in the myMATE app to view account services\" \/><\/div>\n<h2>Step 2: Select your service<\/h2>\n<p>You will see a list of services linked to your account. Select the mobile service you want to check.<\/p>\n<div style=\"text-align: center; margin: 1em 0;\"><img decoding=\"async\" style=\"max-width: 420px; width: 100%; height: auto;\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2026\/03\/usage_records_2.jpg\" alt=\"List of mobile services displayed in the myMATE app\" \/><\/div>\n<h2>Step 3: Review your service summary<\/h2>\n<p>The service summary page shows key details about your mobile service:<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Mobile number<\/span> \u2013 the number linked to the service<\/li>\n<li><span style=\"font-weight: 600;\">Retail Account Number (RAN)<\/span> \u2013 the account number associated with the service. This is the number you can provide if you are porting the service to another provider.<\/li>\n<li><span style=\"font-weight: 600;\">Plan<\/span> \u2013 the name of your current mobile plan<\/li>\n<li><span style=\"font-weight: 600;\">Created<\/span> \u2013 the date the service was activated<\/li>\n<li><span style=\"font-weight: 600;\">Contract expiry<\/span> \u2013 this is not your data reset date<\/li>\n<li><span style=\"font-weight: 600;\">Status<\/span> \u2013 should display <span style=\"font-weight: 600;\">Normal<\/span> when the service is active<\/li>\n<\/ul>\n<p>To view usage details, select the <span style=\"font-weight: 600;\">three dots (\u22ef)<\/span> in the top right corner and choose <span style=\"font-weight: 600;\">Usage<\/span>.<\/p>\n<div style=\"text-align: center; margin: 1em 0;\"><img decoding=\"async\" style=\"max-width: 420px; width: 100%; height: auto;\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2026\/03\/usage_records_3.jpg\" alt=\"Service summary screen showing mobile number, plan and account details\" \/><\/div>\n<h2>Step 4: View usage details<\/h2>\n<p>On the usage page you can switch between different usage types.<\/p>\n<ul>\n<li><span style=\"font-weight: 600;\">Voice<\/span> \u2013 shows your call history and call records<\/li>\n<li><span style=\"font-weight: 600;\">Data<\/span> \u2013 shows your mobile data usage<\/li>\n<\/ul>\n<p><span style=\"font-weight: 600;\">Voice usage example:<\/span><\/p>\n<div style=\"text-align: center; margin: 1em 0;\"><img decoding=\"async\" style=\"max-width: 420px; width: 100%; height: auto;\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2026\/03\/usage_records_4.png\" alt=\"Voice usage screen showing call records in the myMATE app\" \/><\/div>\n<p><span style=\"font-weight: 600;\">Data usage example:<\/span><\/p>\n<div style=\"text-align: center; margin: 1em 0;\"><img decoding=\"async\" style=\"max-width: 420px; width: 100%; height: auto;\" src=\"https:\/\/www.letsbemates.com.au\/mate\/wp-content\/uploads\/2026\/03\/usage_records_5.png\" alt=\"Data usage screen showing mobile data usage in the myMATE app\" \/><\/div>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e3f2fd; border-left: 5px solid #1976d2;\" role=\"note\" aria-label=\"Need help?\"><span style=\"font-weight: 600;\">\ud83d\udcac Need help?<\/span> If you\u2019re having trouble finding your usage details, <a style=\"color: #1976d2; text-decoration: underline;\" href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\">contact our support team<\/a> and we\u2019ll be happy to help.<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\" data-testid=\"notifications-container\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>You can view your mobile data usage, data banking and call records anytime using the myMATE app or the self-care portal. Follow the steps below to find your service usage and call history. Step 1: Open Services Log in to the myMATE app or self-care portal and select Services. Step 2: Select your service You&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[37,61],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I check mobile service usage and call records? | MATE<\/title>\n<meta name=\"description\" content=\"Learn how to view your mobile data usage, data bank and call records in the myMATE app or self-care portal. 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