{"id":27282,"date":"2025-06-19T11:17:35","date_gmt":"2025-06-19T01:17:35","guid":{"rendered":"https:\/\/www.letsbemates.com.au\/mate\/?post_type=faq&#038;p=27282"},"modified":"2025-07-29T11:21:38","modified_gmt":"2025-07-29T01:21:38","slug":"what-is-an-nbn-connection-box","status":"publish","type":"faq","link":"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-an-nbn-connection-box\/","title":{"rendered":"What is an nbn connection box?"},"content":{"rendered":"<p>The <strong>nbn connection box<\/strong> (also known as the Network Termination Device or NTD) is the device that connects your home to the nbn network for certain technologies.<\/p>\n<h3>Who has an nbn connection box?<\/h3>\n<ul>\n<li>If you\u2019re on <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-premises-fttp\/\" target=\"_blank\" rel=\"noopener\">Fibre to the Premises (FTTP)<\/a>, you\u2019ll have an nbn connection box installed inside your home.<\/li>\n<li>If you&#8217;re on <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fixed-wireless\/\" target=\"_blank\" rel=\"noopener\">Fixed Wireless<\/a>, your property will also have a connection box installed inside (linked to an antenna on the roof).<\/li>\n<li>If you&#8217;re on <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-hybrid-fibre-coaxial-hfc\/\" target=\"_blank\" rel=\"noopener\">Hybrid Fibre Coaxial (HFC)<\/a>, your nbn connection box looks like a small cable modem.<\/li>\n<li>Customers on <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-node-fttn\/\" target=\"_blank\" rel=\"noopener\">Fibre to the Node (FTTN)<\/a> or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/faq\/what-is-nbn-fibre-to-the-building-fttb\/\" target=\"_blank\" rel=\"noopener\">Fibre to the Building (FTTB)<\/a> don\u2019t have an nbn connection box &#8211; instead, you plug your VDSL modem directly into the telephone wall socket.<\/li>\n<\/ul>\n<h3>What does the nbn connection box do?<\/h3>\n<p>It links your premises to the nbn network. You plug your modem\/router into the correct port on the nbn connection box to get connected.<\/p>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #d7f6e6; border-left: 5px solid #00b26b;\" role=\"note\" aria-label=\"Helpful tip\"><strong>\ud83d\udca1 Tip:<\/strong> FTTP and Fixed Wireless connection boxes usually have multiple ports (often 4). You\u2019ll need to plug your modem\/router into the correct port as advised in your service activation email.<\/div>\n<h3>What do they look like?<\/h3>\n<ul>\n<li><strong>FTTP:<\/strong> Wall-mounted indoor box with up to 4 yellow UNI-D ports \u2013 see <a href=\"https:\/\/www.nbnco.com.au\/learn\/network-technology\/fibre-to-the-premises-explained-fttp\/connection-box\" target=\"_blank\" rel=\"noopener\">nbn&#8217;s FTTP connection box guide<\/a>.<\/li>\n<li><strong>Fixed Wireless:<\/strong> Indoor box with power and signal lights \u2013 connected to an outdoor antenna. See the <a href=\"https:\/\/www.nbnco.com.au\/content\/dam\/nbn\/documents\/support\/access-technologies-mtm\/fixed-wireless\/nbn-fixed-wireless-user-guide.pdf\" target=\"_blank\" rel=\"noopener\">nbn Fixed Wireless user guide<\/a>.<\/li>\n<li><strong>HFC:<\/strong> Small modem-like device \u2013 generally has only one active port. More info via <a href=\"https:\/\/www.nbnco.com.au\/learn\/network-technology\/hybrid-fibre-coaxial-explained-hfc-3\/connection-box\" target=\"_blank\" rel=\"noopener\">nbn\u2019s HFC connection guide<\/a>.<\/li>\n<li><strong>FTTC:<\/strong> Small white box that plugs into your telephone wall socket and then connects to your modem\/router. Learn more at <a href=\"https:\/\/www.nbnco.com.au\/learn\/network-technology\/fibre-to-the-curb-explained-fttc\" target=\"_blank\" rel=\"noopener\">nbn&#8217;s FTTC guide<\/a>.<\/li>\n<\/ul>\n<div style=\"margin-top: 1em; margin-bottom: 1.5em; padding: 1em; background-color: #e7f3fe; border-left: 5px solid #2196f3;\" role=\"note\" aria-label=\"Support info\"><strong>\ud83d\udcac Need help?<\/strong> If you\u2019re unsure which port to use, check your service activation email or <a href=\"https:\/\/www.letsbemates.com.au\/mate\/support\/\" target=\"_blank\" rel=\"noopener\">contact our Aussie-based support team<\/a>.<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n<div>\n<div style=\"position: fixed; bottom: 10px; right: 20px; z-index: 2147483647;\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The nbn connection box (also known as the Network Termination Device or NTD) is the device that connects your home to the nbn network for certain technologies. Who has an nbn connection box? If you\u2019re on Fibre to the Premises (FTTP), you\u2019ll have an nbn connection box installed inside your home. If you&#8217;re on Fixed&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","faq_category":[2,47,63,62],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is an nbn Connection Box? | MATE<\/title>\n<meta name=\"description\" content=\"Learn what an nbn connection box is, how it works for different technologies like FTTP, HFC, and FTTC, and what to do if you need to move your modem. 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